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PayPal not showing senders' e-mail anymore?
 

When a buyer requests a refund, I used to login into my PayPal, look up their e-mail address and send a refund.

PayPal is not showing any of my customers' e-mails anymore!!


I am left with two options now to issue refunds:

1. Cancel the transaction and choosing "buyer requested cancellation".

2. Ask the buyer to initiate a return so that I can issue a refund.


Can you see your customers' PayPal addresses nowadays?

Re: PayPal not showing senders' e-mail anymore?
 

I get the email address from the "View Record" option in EBay.

However this may be different to the Paypal email address.

Re: PayPal not showing senders' e-mail anymore?
 

if you go in to paypal and do a refund ther e-mail address should pop up before you commit to the refund,i have done it a few times and works ok i just cancel the refund just before the final ,

Re: PayPal not showing senders' e-mail anymore?
 

Does Germany PP not have a "issue refund" choice? That's what I do, here in the US.

Re: PayPal not showing senders' e-mail anymore?
 

Wow you've really been over complicating your refunds.

On eBay click "view sales record" for the order, then scroll down to where it says "view Paypal transaction." That takes you to Paypal where you can refund the payment directly.

Personally though I prefer to cancel the order and have a refund sent that way, because I'm pretty sure it blocks the buyer from leaving feedback.

Paypal and eBay both have been working on getting rid of emails for several months now, as a way to cut back on direct sales.

Re: PayPal not showing senders' e-mail anymore?
 

Why would PP try to cut back, when we need the email address to even send payment or invoice?

Doesnt sound like a good plan lol

Re: PayPal not showing senders' e-mail anymore?
 

Huh? You mean you can't find a transaction based on the email of the buyer?
You sure about this?

If it doesn't work, how about using that email to search in your inbox for the transaction number on paypal then use that to search within paypal for that specific transaction to make the refund?

Makes sense?

Re: PayPal not showing senders' e-mail anymore?
 

Contractual obligations between eB and PP, I guess. I don't know the details but I know I've witnessed emails disappearing from Paypal in the past few months.

Just access the PP transaction from eBay, OP. 10x easier than what you've been doing.

Re: PayPal not showing senders' e-mail anymore?
 

Cool. I haven't noticed it...

Re: PayPal not showing senders' e-mail anymore?
 

Here's the new look I'm talking about. This is where it takes you when you click on the transaction from your summary page :

https://i.postimg.cc/52m6JgBg/Untitled-1.png

Only shows buyer name, eBay username, and shipping address.

Re: PayPal not showing senders' e-mail anymore?
 

Exactly. They also have a line at the end of the page saying:

"Do you want to contact the buyer? Go to eBay and there you could send the buyer a message"!


Will issuing a refund via PayPal count as a deficit? I have done that a year ago and it was a real mess.

Re: PayPal not showing senders' e-mail anymore?
 

If the order is shipped, the buyer could still leave feedback even if the transaction gets cancelled. The problem with this method is that it raises your cancellation rate. I once heard that eBay is cracking down on sellers who cancel transactions and choose "buyer initiated" even though the buyer hasn't asked for the transaction to be cancelled.

Re: PayPal not showing senders' e-mail anymore?
 

They’re doing it everywhere, you have to jump through hoops to get the PP email on ETY as well.

That said you can still find it you just have to jump through some hoops :)

Re: PayPal not showing senders' e-mail anymore?
 

Mine looks nothing like that... is it a verified business account?

Re: PayPal not showing senders' e-mail anymore?
 

Unverified personal actually.

Re: PayPal not showing senders' e-mail anymore?
 

Ahhh, okay...

Re: PayPal not showing senders' e-mail anymore?
 

If the buyer needs a refund then they aren't going to care that you cancelled the order to refund them. It's how I handle almost all of our orders that are refunded without a return request being opened. The reason you choose on the cancellation page is "The buyer requested the order be cancelled" or whatever it says, and those don't count against you.

If you can show me where they are saying buyer-faulted cancellations are a red flag to an eBay account, I'm all ears (eyes). It's never caused us any problems or even account defects.

Gotta keep a good mix :thumb:

Re: PayPal not showing senders' e-mail anymore?
 

I heard that haha