PayPal not showing senders' e-mail anymore?

[walkingupwards]

When a buyer requests a refund, I used to login into my PayPal, look up their e-mail address and send a refund.

PayPal is not showing any of my customers' e-mails anymore!!


I am left with two options now to issue refunds:

1. Cancel the transaction and choosing "buyer requested cancellation".

2. Ask the buyer to initiate a return so that I can issue a refund.


Can you see your customers' PayPal addresses nowadays?

[donkeykong2012]

I get the email address from the "View Record" option in EBay.

However this may be different to the Paypal email address.

[steve70000]

if you go in to paypal and do a refund ther e-mail address should pop up before you commit to the refund,i have done it a few times and works ok i just cancel the refund just before the final ,

[ebaystealth1974]

Does Germany PP not have a "issue refund" choice? That's what I do, here in the US.

[phaz0rz]

Wow you've really been over complicating your refunds.

On eBay click "view sales record" for the order, then scroll down to where it says "view Paypal transaction." That takes you to Paypal where you can refund the payment directly.

Personally though I prefer to cancel the order and have a refund sent that way, because I'm pretty sure it blocks the buyer from leaving feedback.

Paypal and eBay both have been working on getting rid of emails for several months now, as a way to cut back on direct sales.

[ebaystealth1974]

Originally Posted by phaz0rz

Paypal and eBay both have been working on getting rid of emails for several months now, as a way to cut back on direct sales.

Why would PP try to cut back, when we need the email address to even send payment or invoice?

Doesnt sound like a good plan lol

[SaiJin]

Huh? You mean you can't find a transaction based on the email of the buyer?
You sure about this?

If it doesn't work, how about using that email to search in your inbox for the transaction number on paypal then use that to search within paypal for that specific transaction to make the refund?

Makes sense?

[phaz0rz]

Originally Posted by ebaystealth1974

Why would PP try to cut back, when we need the email address to even send payment or invoice?

Doesnt sound like a good plan lol

Contractual obligations between eB and PP, I guess. I don't know the details but I know I've witnessed emails disappearing from Paypal in the past few months.

Just access the PP transaction from eBay, OP. 10x easier than what you've been doing.

[ebaystealth1974]

Originally Posted by phaz0rz

Contractual obligations between eB and PP, I guess. I don't know the details but I know I've witnessed emails disappearing from Paypal in the past few months.

Cool. I haven't noticed it...

[phaz0rz]

Here's the new look I'm talking about. This is where it takes you when you click on the transaction from your summary page :



Only shows buyer name, eBay username, and shipping address.

[walkingupwards]

Exactly. They also have a line at the end of the page saying:

"Do you want to contact the buyer? Go to eBay and there you could send the buyer a message"!


Will issuing a refund via PayPal count as a deficit? I have done that a year ago and it was a real mess.

[walkingupwards]

Originally Posted by phaz0rz

Personally though I prefer to cancel the order and have a refund sent that way, because I'm pretty sure it blocks the buyer from leaving feedback.

If the order is shipped, the buyer could still leave feedback even if the transaction gets cancelled. The problem with this method is that it raises your cancellation rate. I once heard that eBay is cracking down on sellers who cancel transactions and choose "buyer initiated" even though the buyer hasn't asked for the transaction to be cancelled.

[dallis]

They’re doing it everywhere, you have to jump through hoops to get the PP email on ETY as well.

That said you can still find it you just have to jump through some hoops

[ebaystealth1974]

Originally Posted by phaz0rz

Here's the new look I'm talking about. This is where it takes you when you click on the transaction from your summary page :



Only shows buyer name, eBay username, and shipping address.

Mine looks nothing like that... is it a verified business account?

[phaz0rz]

Originally Posted by ebaystealth1974

Mine looks nothing like that... is it a verified business account?

Unverified personal actually.

[ebaystealth1974]

Ahhh, okay...

[phaz0rz]

Originally Posted by walkingupwards

The problem with this method is that it raises your cancellation rate. I once heard that eBay is cracking down on sellers who cancel transactions and choose "buyer initiated" even though the buyer hasn't asked for the transaction to be cancelled.

If the buyer needs a refund then they aren't going to care that you cancelled the order to refund them. It's how I handle almost all of our orders that are refunded without a return request being opened. The reason you choose on the cancellation page is "The buyer requested the order be cancelled" or whatever it says, and those don't count against you.

If you can show me where they are saying buyer-faulted cancellations are a red flag to an eBay account, I'm all ears (eyes). It's never caused us any problems or even account defects.

Originally Posted by ebs

Ahhh, okay...

Gotta keep a good mix

[ebaystealth1974]

I heard that haha