ebay returns

[Paulm6049]

Hi all,

I'm hoping somebody can shed some light on returns as I'm going insane trying to figure it out!

I am happy to accept returns, and currently do, but I want to be able to provide buyers with my own returns label. As eBay now approve returns without me being aware that this has happened, I am missing the opportunity to do this. So far, this has only happened when buyers pay for the return.

So my question
1) If I, the seller, pay for returns, are they still automatically approved or do I need to approve them?

My second issue is that I have tried to change my return policy on my current listings (buy now, good til cancelled) to returns not accepted and it just won't change. I keep getting a message back to say 'returns not specified'. I have also tried relisting items with no returns and listing new items with no returns and none of these options will work - I keep getting the same message.

So my question
1) Is it compulsary for me to offer returns?
2) How can I change the returns policy of current listings?
3) Why can't I list new items with a no returns option?

Any help would be appreciated!

Thanks

[rsot]

Welcome to the forum - all the best as you master stealth

I recommend you don't double post - like you did here: https://www.aspkin.com/forums/introd...y-returns.html - because it's kind of a turn off.

Even if you list items with no return option, buyers will have option to return even via pp - it's crappy like that.

[cruuz36]

As rsot said, they always will have option to create a case for refund, even you listed that with no refund option.
They can on paypal also on ebay to open a case no matter what.

[13obby]

Firstly you can provide your own returns label and to do this you must select the RMA option in returns settings after you’ve done this all returns will still automatically be accepted however you’ll be given an option to provide your own returns label.

As to changing returns or removing returns policy firstly UK’s distant selling regulations require you to by law to provide returns and if your registered as a business on eBay you have to provide a minimum of 30 days returns.

Therefore you cannot offer listing without any returns it’s the Law in the UK

[james_112233]

Originally Posted by 13obby

Firstly you can provide your own returns label and to do this you must select the RMA option in returns settings after you’ve done this all returns will still automatically be accepted however you’ll be given an option to provide your own returns label.

As to changing returns or removing returns policy firstly UK’s distant selling regulations require you to by law to provide returns and if your registered as a business on eBay you have to provide a minimum of 30 days returns.

Therefore you cannot offer listing without any returns it’s the Law in the UK

Thanks for that. Going to change my settings now so I can provide my own label with my real address.

[james13v]

Originally Posted by tinsoldier

Firstly the Distance Selling Regulations were replaced 5 years ago with the Consumer Contracts Regulations 2013 and secondly, the minimum return period by both law and ebay is 14 days not 30 days.

Finally, there is no law which says sellers registered as private individuals must offer the option to return, it only applies to registered businesses.

owned

[agent006140]

May be Ebay UK is different,with Ebay USA,if buyer files item not as described,it trumps seller return policy,if seller does not provide a shipping label in 3 days,Ebay will do it for him.
Some sellers opt into auto return,so they dont have to do anything

[agent006140]

why 8 days?

Item not as described will always trump the returns policy of any seller. Pretty sure that's standard across all eBay platforms.

[agent006140]

oh,when ebay provides buyer with a return label,once he uses the label,the carrier will charge Ebay and Ebay will turn around and charge the seller 's Ebay seller account.

[agent006140]

Originally Posted by just_smile

Item not as described will always trump the returns policy of any seller. Pretty sure that's standard across all eBay platforms.

there is a lot of abuse there,instead of buyer remorse,all the buyer has to do is file INAD and let the seller picks up return shipping.
Once I sold a heavy bronze bell with stand and stick to a buyer ,it is a bitch to package and I purchased UPIC INSURANCE.
The buyer claimed damage but nowhere can I see from the pictures she provided that there is damage,UPIC denied my insurance claim.
She returned the item with me paying return shipping ,it came back to me in perfect condition,there is no damage and in fact she did a better job than I did in packing the bell.
Fortunately,I am able to resell the item to another buyer and recovered my cost,I then blocked the buyer from buying from me.
i figured she was trying to resell my item,when it does not look like it will be sold quickly ,she opted to get her money back instead of paying her cc bill

[james13v]

I gave up, and just did free returns. This way, you get to charge them up to 50% restocking fee, even for INAD, AND ebay will erase all negative feedback

[agent006140]

ca yu charge restocking if it is INAD return?

[nickopedia]

Sellers return policy means nothing.

eBay's return policy trumps yours especially if the item is Not as Described or "Doesn't seem Authentic".

I find that some parts of the country tend to have more "problem" buyers than others. California and New York are particularly bad. In fact, I refuse to ship to NY buyers on one account due to high return/scam rates for that very reason.

[Vue]

Originally Posted by tinsoldier

Firstly the Distance Selling Regulations were replaced 5 years ago with the Consumer Contracts Regulations 2013 and secondly, the minimum return period by both law and ebay is 14 days not 30 days.

Finally, there is no law which says sellers registered as private individuals must offer the option to return, it only applies to registered businesses.

Ebay doesn't allow less than 30 day returns

[agent006140]

ebay seller does not have to offer return,but if he does,it is now 30 days.it was 14 days before

[Vue]

Originally Posted by tinsoldier

Incorrect. My post above is right. They allow all sellers, private or business to offer a 14 day return period.

All business sellers must offer a minimum of 14 days with the option to extend to 30 or 60 days.

Only private sellers can deny change of mind returns.

🙄 30/60 is standard as of spring 2018.

https://pages.ebay.com/seller-center...d-returns.html

Starting in May 2018, we will streamline our returns policy options. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. We recommend that you begin changing your returns policies now.

The five return policy options will be:

No returns accepted
30-day buyer-paid returns
30-day free returns
60-day buyer-paid returns
60-day free returns

Restocking fees will no longer be a return option.

Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

.

[agent006140]

He is referring to US policy.
You are in UK,what do you sell,I mean category?

[agent006140]

policies aside,if a buyer wants to return,he will find a way,TRUST ME !!!!!!!!!!!!

[james13v]

Originally Posted by tinsoldier

No you can't and no they won't.

LOL Excuse me??? Yes I can, and do, and yes they will, and do.