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Re: Buyer shipped return UPS to stealth address
 

ok,he needs to get a mail box

Re: Buyer shipped return UPS to stealth address
 

He probably does not want to spend more money

Re: Buyer shipped return UPS to stealth address
 

well,he lost twice 100-200 dollars items.
Not everyone follow instructions to print a label online,Ebay is slow in sending labels or they just cant find the damn label and print it.
also if OP sends a different label with his correct address,how are they going to get buyer protection for not shipping to his return address on paypal/ebay>
if it is a lUPS label,you cant give it to your mail man or drop off at USPS post office

Re: Buyer shipped return UPS to stealth address
 

He got instructions for accepting all of his returns 100% free but was uncomfortable doing so. Probably isn't going to want a PO box tied directly to his identity either.

Re: Buyer shipped return UPS to stealth address
 

Couldnt the whole case be ruled in the seller's favor because seller didnt supply buyer with a label?

Sounds like buyer was responsible for shipping and wanted to use their UPS account which... per policy and any return to a business really should be using the label provided unless address is openly stated as okay.

You could say the return needed an RMA number but now you cant process the return - lul.

Re: Buyer shipped return UPS to stealth address
 

Nah, wouldn't fly. It's openly stated that buyers on eBay have the right to use their own label or a label provided by the seller. You can see where they say that if you have any return cases that closed due to inactivity archived in your email.

Re: Buyer shipped return UPS to stealth address
 

never mind what Ebay policy is,buyer can always file chargeback and prove he has shipped the item back,he will win when he produced tracking number
and the seller would be socked with $20 chargeback fee

Re: Buyer shipped return UPS to stealth address
 

I would block these buyers .

Re: Buyer shipped return UPS to stealth address
 

Ha, the amount of good faith involved in online retail !

At least there is seller protection.

Re: Buyer shipped return UPS to stealth address
 

To the wrong house? Doubtful. We know how important "correct address" is to paypal.

Re: Buyer shipped return UPS to stealth address
 

precisely, you used their address, its their package not yours....
plus if the occupant knows anything about scams, they might suspect this is even more seriously than you just using their address, which is serious enough....

Re: Buyer shipped return UPS to stealth address
 

he may use their address,but the name is not theirs ,so they should not accept or sign for the shipment.
Unless the name is current resident?????????

Re: Buyer shipped return UPS to stealth address
 

once my mailman delivered a letter of mine to my neighbor,it was from some outfit offering a free radio if I sign up for service via a bank where I keep an account.
They accepted the offer ,get the free radio and I get billed! for the service?

Re: Buyer shipped return UPS to stealth address
 

What time does the mail come? You could intercept your mailman.

Re: Buyer shipped return UPS to stealth address
 

It's a UPS package.

Re: Buyer shipped return UPS to stealth address
 

Yea, meant UPS. UPS comes here between 1 and 4pm.

Re: Buyer shipped return UPS to stealth address
 

$200 - $300 items, 2-3hr wait, worth $100/hr :)

Re: Buyer shipped return UPS to stealth address
 

But will UPS release these packages to him,?

Re: Buyer shipped return UPS to stealth address
 

Depends on the name on the shipping label. Could show UPS driver ID if it came to that ha. Or print out a page with tracking #.

Re: Buyer shipped return UPS to stealth address
 

Or talk to neighbor lol...

And change the return address to another neighbor? Idk if that triggers anything.

Re: Buyer shipped return UPS to stealth address
 

keep using neighbor address,some day neighbor will deny ever receiving the package and list the item on Ebay himself

Re: Buyer shipped return UPS to stealth address
 

Haha, must be different in the city. Neighbors bring over packages whenever there's a mixup.

Re: Buyer shipped return UPS to stealth address
 

Unless your neighbor is your mom I don't see how that's going to help anything in the future.

Add your own address with "front porch" in line 2 if you're really paranoid.. but there's not even any reason to do that. They don't link by return addresses because of fulfillment facilities shipping orders for hundreds of sellers from the same location.

Re: Buyer shipped return UPS to stealth address
 

OP expressed concern over neighbors becomming annoyed with repeat returns in the future.

If same situation happened again and neighbors wanted to know what was up changing return address would fix that.

And ya, must be big dif between rural and urban settings ha.

Re: Buyer shipped return UPS to stealth address
 

I'd go with the 'buyer should have used provided label' approach and tell Ebay you never recieved the item. Ebay policy is to use provided label.. they have no way to know what address the buyer shipped to. Tracking just shows delivered city. Shift mistake back onto buyer that way.

Re: Buyer shipped return UPS to stealth address
 

I feel ebay , card companies and whomever, gives buyers just so much percentage (i would say 100% most of case), if something goes wrong. There are really shady buyers out there but I would say that's like 1%ers and most buyers are very patient and wait for sellers for instructions etc. Plus if your business model is pretty valid then usually the 1%ers don't even do much damage either. This could have prevented, and similar situation happened to me so I just items that are much lower as you have to count the cost

Re: Buyer shipped return UPS to stealth address
 

eBay never say buyer must use the ebay return label or seller label ,some buyers may not even have a printer.
as long as buyer can prove with tracking and upload it,case will close when tracking shows delivered.
Buyer could also go to Paypal to file dispute and Papal would not ask seller to provide shipping label,buyer will upload his own return lable.
and worse,there is cc chargeback.
OP is just to cheap to use a mail box

Re: Buyer shipped return UPS to stealth address
 

Afaik none of that applies since PP nor eBay know what the buyer put on the tracking label address.

If buyer had purchased label thru eBay, eBay knows the return label address. Same goes if seller provided label.

That's basically how returns work any way yes? haha

Re: Buyer shipped return UPS to stealth address
 

This is not about the credit card companies, or even the merchant banks.

There is this little known US Law called "The Fair Credit Billing Act" (FCBA) that controls nearly every aspect of a dispute, especially if a Credit Card was used to make a purchase.

The FCBA is quite powerful and always gives customers an edge in a dispute. It doesn't matter the reason, the customer can still invoke their rights/claim under this Act. If you’re unhappy with a purchase and have a justifiable complaint about its quality, the act also grants you the right to delay paying that specific charge on your credit card bill until your complaint is resolved. This right also applies to any merchant processor, e.g. PayPal or Adyen down to the seller of the goods.

Further to this, there are also laws at the state level that can apply depending on where the goods were sourced from, or shipped to.

Re: Buyer shipped return UPS to stealth address
 

...........

Re: Buyer shipped return UPS to stealth address
 

True... but could get eBay to front the charges if seller fights it / doesnt go get it. Not on PP, but eBay.

Re: Buyer shipped return UPS to stealth address
 

Guess nowadays (especially amazon) sellers have to be perfect (goods, service, and everything in between) for buyers to be happy. Most buyers are pretty flexible as I had lot of sales where buyers forgot they even made purchase and item has been in back order and tried contacting them . The busyness of life, I would say buyers sometimes don't wanna go through with all that dispute etc. (especially low ticket items). But seller error is usaully the case I say and in rare cases its not. Anyways, just sucks buyers still have upper hand. I had disputes from merchant account where I uploaded all the right documents that corresponds with the chargeback codes and still card company gave it too the buyer. Oh well, just how it is lol

Re: Buyer shipped return UPS to stealth address
 

ifthey dont bring over the package,you have no way to prove it

Re: Buyer shipped return UPS to stealth address
 

ebay bot will refund in 3 days after tracking shows delivered,no one is going to read any return address,haha

Re: Buyer shipped return UPS to stealth address
 

---------
you are being rather naive,bots check tracking status and refund if seller does not,after 3 days.
once refunded,case is closed.
seller can argue he does not have the package,well thats too bad,if he is a good seller,Ebay may give him his money if it is not a large amount out of its own pocket.
bots do not read narrative or watch videos,they are programmed to check the tracking status .
also if buyer returns empty package or a rock,he would still get his money back if tracking is good,Ebay will tell you to file report with USPS etc.
hence the saying,dont sell anything on Ebay if you cant afford to lose it

Re: Buyer shipped return UPS to stealth address
 

Disputing cases gets a manual review. Why you wouldnt doesnt compute.

Re: Buyer shipped return UPS to stealth address
 

depends on what kind of dispute,once again bot handlles item not received dispute.
appeals are handled by human

Re: Buyer shipped return UPS to stealth address
 

I just ate the cost and refunded. Not worth losing my account over. The item is sitting in a UPS store waiting for someone to sign for it that does not exist. I guess it will go back to the buyer who won't respond to me. So free item. Whatever.

Like I said, in over a year of stealth, this is the first time a buyer didn't use the label I provided.

Re: Buyer shipped return UPS to stealth address
 

sometimes you can call the buyer and explain the situation,people tend to behave better when they cant hide behind a keyboard.
if your buyer is not regular Ebayer,he may not be familiar with return label ,read his feedback

Re: Buyer shipped return UPS to stealth address
 

Here's what I was referring to, but I was wrong.... it's 7 days apparently. Just had a return this morning...

https://i.imgur.com/K6R3rE9.jpg