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Does anyone have issues because of too many eBay Defects?
 

Defects are caused just by having a buyer escalate a case to eBay before you have had a chance to work out the issue with them.

If your defects are above 00.30% of your orders your listings all go to the back of the search results and if they are not removed you will likely be banned.

Has this ever been a major concern for anyone else or is it just me?

Re: Does anyone have issues because of too many eBay Defects?
 

It's never been an issue at all on any of our accounts.

I remember when eBay modified the seller dashboard a couple of years ago and reduced it to a .3% defect rate threshold. At the time it scared me because it was a significant decrease compared to previously. Luckily it hasn't been an issue. We haven't had eBay intervene in any cases since that update.

Re: Does anyone have issues because of too many eBay Defects?
 

if you fall below Ebay seller standard,you pay 14% FVF

Re: Does anyone have issues because of too many eBay Defects?
 

one of my accts went down b/c of this - i didn't know that if i didn't fight the returns cases it will be held against me. so now i always fight the returns case (if buyer is wrong) so i dont get a high defect rate

Re: Does anyone have issues because of too many eBay Defects?
 

Well, if it's the sellers fault, I would msg the buyer that I'll take care of it and make sure they are happy with the solution.

If it's their fault, I always fight. I'm not the type to just give in.

Never ever ignore those claims. Don't be lazy.

Re: Does anyone have issues because of too many eBay Defects?
 

Returns have been discussed in detail, but you can be sure they are counted as a "defect" depending on the reason the buyer selects for returning. eBay doesn't like a lot of returns, and if any of these are the reason, it IS a defect.

Defective or doesn't work
Doesn't match the listing
Missing parts or accessories
Arrived damaged
Counterfeit or phake

If you fight the return, you are likely to have it turn into a case, and as soon as that happens, you are going to have bigger problems. eBay will nearly always side with a buyer on a return, period.