Forum

Odds of winning a INAD return case.
 

The context.

I sold a laptop. 500+ dollars.
Shipped with tracking # and successfully delivered.
Received positive feedback

1 week passed

Buyer wants to return the item as not as decribed saying that he/she received a box of paper.

If i request a return, the buyer would send me a box of paper. Did i lose my laptop and money?

Non stealth account. Everything is verifiable including address and phone # and social attached.

Re: Odds of winning a INAD return case.
 

Do you have the shipping receipt that shows the shipping weight? If it was a box of paper, would it weigh as much?

To be honest, INAD disputes after very hard to win. You must accept the return, and when you do receive it, open the box in front of your mailman on delivery. You can also take the unopened box to the Post Office to have them examine it. Not like this will matter much, but you might be able to get PayPal/eBay to invoke seller protection for this given enough evidence.

Re: Odds of winning a INAD return case.
 

If they had already left me positive feedback, like they have you, it'd be a cold day in hell before I lost this case!

Re: Odds of winning a INAD return case.
 

I once had something similar like this happen.

A buyer of mine pays for a coin ($250 item)
Buyer receives item, leaves positive FB the next day.
A few days later he opens a return citing the item is not as described and was counterfeit.

eBay ended up siding with the buyer and told them they could keep the item!

Don't assume you will win the case just because buyer left positive feedback. You should give eBay a call and see what they suggest.

Re: Odds of winning a INAD return case.
 

Claiming counterfeit is a whole other ordeal! eBay gets stupid with that mess, and let's people keep the item.

But I would have also fought that tooth and nail! :lol:

Re: Odds of winning a INAD return case.
 

I will give them a call tomorrow and see what they say. I have a fre more days until ebay take this matter into their own hands. This is just ridiculous.

Re: Odds of winning a INAD return case.
 

That laptop was over $500, so this is definitely worth fighting.

I would call them and explain the issue; be sure to have all your shipping info for the item when you are on the phone with them.

Good luck, let us know how it goes.

Re: Odds of winning a INAD return case.
 

I'd absolutely fight this, Bring all the proof you have.

I also hope you used signature confirmation since it's over $200 ?

Re: Odds of winning a INAD return case.
 

Oh and definitely CALL eBay and get to their trust and safety

Re: Odds of winning a INAD return case.
 

"Hi, I have a ufc tournament in "buyers town" on the weekend, I will come by and pick up the box of paper"

Re: Odds of winning a INAD return case.
 

:ban?:It is now $750,not $200,where have you been?
Atlantis??
INAD is very hard to win,buyers could use autofeedback to leave you feedback,some will leave positive feedback before they receive the item.
so feedback would not help you win the feedback,email would be better if he emailed you .
you need to file report with USPS and police,then come back and tell Ebay,and see if Ebay will compensate you for your loss,not sure if it works,for that kind of money,under seller protection program.
I know if it is a small amount and you are a long standing good seller,it has known to do so,but $500?
report this buyer anyway,so one day he could be banned from buying on Ebay

Re: Odds of winning a INAD return case.
 

These buyers know how to scam,in a few more days,Ebay would be sending him a shipping label to return the item and seller would pay for the return shipping.

Re: Odds of winning a INAD return case.
 

Sadly, this is correct. As I said above, I once sold a coin which was sent with SIGNATURE CONFIRMATION and the buyer left POSITIVE FB after receiving it. A few days later they claimed it was a Phake item (it was authentic purchased from a local coin dealer). eBay not only returned the buyers money, allowed him to keep the $255 coin! I was furious and called eBay, but they claimed it was their "policy" to refund on INAD or Inauthentic claims.

I would get an affidavit of fraud from the local PD, courthouse, or attorney. You get it notarized and file a police report. Also file a case with USPS Postal Inspection Service. Send that paperwork to eBay and *hope* they will take your claim seriously.

Sadly there are all too many of these scam buyers out there. I have learned from this and much more carefully vet buyers who purchase high value items from me.

Re: Odds of winning a INAD return case.
 

If a seller refuses to accept return in a INAD case and lost,Ebay assumes you dont want the item back.
thats why the buyer gets to keep the item,same if he goes to cc issuer and tell them INAD and you refuse return.
So seller has to decide pay for his return label and get something back,it could be what you sold him,or empty box or garbage.

Re: Odds of winning a INAD return case.
 

In this case the OP's jackass buyer claimed he received a BOX OF PAPER instead of a LAPTOP. This was after the buyer left positive FB and waited 1 WEEK.

Some people, I swear.

Re: Odds of winning a INAD return case.
 

He will no doubt have a pattern of doing this and will get suspended off ebay when it's obvious he is doing this one too many times.

All of these online platforms work on mutual trust.

The best advice here is to report it to the authorities so you can forward that paperwork to ebay/paypal who may cover you out of their own pockets.

But I can assure you that your account will get a red marker put on it (you are a potential trouble maker in their eyes) so one too many claims like that and you get the infamous "sorry we no longer want to do business with you as your business model is too risky for us"

Re: Odds of winning a INAD return case.
 

The only way to avoid INAD dispute is to sell your laptop under a category called salvage and scrap ,then it is understood it would not work.
But if the buyer claimed it is bunch of scrap paper,then he will win the INAD dispute no matter where you list the item.
Ebay is really a place for scammers,it is not just electronics but stripping parts they need so they can sell their own ,motherboard,guitar string,brand name box,shoe laces,you name it.
One buyer even bought a box of chocolate,take a bite of one piece and file INAD,return the box with one piece missing !

Re: Odds of winning a INAD return case.
 

what do you sell on eb ay? you seem to know a lot of stuff

Re: Odds of winning a INAD return case.
 

:doh:

You can stop saying this any year now. Again, the cutoff point is $750 now... and HAS BEEN for years.

Re: Odds of winning a INAD return case.
 

You MUST be new here :lol:

Re: Odds of winning a INAD return case.
 

Wut? lol :lol:

I guess I'm way behind the times, if THAT'S a thing!

Re: Odds of winning a INAD return case.
 

I saw what you did there. :pound:

Re: Odds of winning a INAD return case.
 

I have been selling on ebay when it had like 20,000 listings,we paid 5 cents per listing,we can bid on our own auction.
We paid Ebay bill by sending a check .
Buyers paid us with cash,money order,check,postal orders.
anyone can leave feedback,they dont have to buy from you.
I sell physical items,mostly collectibles.
I have very few INAD,INR or chargebacks.
eBAY has really gone downhill,look at AMZN ,just a book store then,look at it now?
And Ebay founder tuned the business to professional Harvard MBAs,look what they have not done !!!!!!!
Someone once told me,dont put the cheap stuff next to your high end stuff,it is not going to help you sell your high end ones,someone forget to tell these MBAs!
Do you know at one time Meg Whitman wants to offer health insurance to power sellers and the insurance underwriter said NO,you cannot categorise Ebay powersellers and figure the premuim

Re: Odds of winning a INAD return case.
 

I filed a police report now. I have until tomorrow to make my decision for return or refund. In addition, i have opened a case against the buyer falsifying claims of INAD.

Re: Odds of winning a INAD return case.
 

That's a good step, but you might also need to fill out an fraud affidavit, but the police report might be enough.

This is something you need to CALL eBay about. Making a report online is unlikely to accomplish much of anything. Hopefully the rep you get will be sympathetic to your case and grant you relief under Seller Protection.

Re: Odds of winning a INAD return case.
 

Best of luck Optimistic411

Re: Odds of winning a INAD return case.
 

autofeedback has been around for eons,it is an Ebay feature for both buyers and sellers,since sellers sell so many items,they dont have time to leave feedbacks,so this is a feature Ebay comes up with,you h ave a choice when to leave feedback,after payment,after delivery or after ???
You have to subscribe to manager pro to use this feature,

Re: Odds of winning a INAD return case.
 

No one knows who is telling the truth except the buyer and seller,I told you of a case where a Florida shop sold a $24K watch to a buyer who returned the item,it weighs less so the shop called the police,open the package and it has box and paper but no watch,so they file a report and called Ebay.
Ebay told them to refund in 3 days and take it up with Fed Exp,after 3 days,Ebay will refund for them.
Hence the saying-dont sell anything you cant afford to lose.
This is nothing new,empty box received,empty box returned,more common with gold coins,gold chains and rolls of collectible silver coins.

Re: Odds of winning a INAD return case.
 

Not so,it is easy to turn gold into cash,electronics,it would take longer and depreciates in value.
Gold could rise in value.

Re: Odds of winning a INAD return case.
 

I will take gold over electronics any time.
With gold,I can turn it back to cash and buy brand new electronics WITH warranty

Re: Odds of winning a INAD return case.
 

Show me where buyers can setup auto feedback on ebay...

Re: Odds of winning a INAD return case.
 

Update: call e bay. Ultimately, the only thing I can do is wait until the buyer submits documentation to E bay. The only way that I will not get my money or laptop back is if the buyer does not respond back to e bay within a specified timeframe.

Re: Odds of winning a INAD return case.
 

my apology,sellers can use EBAY seller manager but buyers have to use private software.
Years ago when Ebay did not have all the bells and whistles like today ,someone was selling software for Ebay buyers and sellers,forget the name,but many bought the software,it will leave feedback for both buyers and sellers.
I never understand why these buyers leave me positive feedback before I pack and ship the item??

Re: Odds of winning a INAD return case.
 

let us know how it turns out.
some times a buyer will just not respond and the case will close in your favor.
If he is a repeat offender,Ebay could suspend his buying privilege as he is a hazard to Ebay seller community,it has happened to buyers who file too many cases.

Re: Odds of winning a INAD return case.
 

You need to call eBay and insist on a police report. I'm not sure how you sent it but Fed-Ex ground has a lot of really scumbag drivers so it is actually conceivable that someone opened the package and replaced it with a telephone book or something.

If it is an honest customer they will go to the police department immediately and be fully cooperative.

If it is a scammer they won't go to the police department.

Re: Odds of winning a INAD return case.
 

No,it is the buyer,he left feedback and then a week later said there is no laptop.
Typical Ebay scammer!
They need a laptop but cant afford it,so they come to Ebay and help themselves with whatever they need.

Re: Odds of winning a INAD return case.
 

Ebay is now looking into it,if the buyer loses,he will go to his cc issuer and file chargeback.
i hope Ebay will honor its seller protection and eat the loss and block the buyer.

Re: Odds of winning a INAD return case.
 

Professional buyers