Forum

Originally Posted by Pedroalva (Post 1064845)

When the seller send the item in good condition and protect it then give it to the shipping company and the courier is going to damage it during the transit is not the seller fault
Also a kid of 5 years old knows it

Originally Posted by JamesNorth101 (Post 1064886)

While its not directly the sellers fault it is down to the seller to offer a refund or a replacement and then see to claim the cost back from the courier

Originally Posted by james13v (Post 1064879)

This. This is why I never ship to Russia. Every Russian KNOWS that your customs office is garbage. You know that. We know that. Even ebay reps recommend not to sell to Russia. Why looking through GO Pros for sale, I can't even find one with Russian shipping

Originally Posted by agent006140 (Post 1064912)

I wonder how does Pedro manage to last that long as an etailor ??????????
Good suggestion,you cant get it from Russian customs,but you can get it from the carrier,just dont tell them it is the customs which did the damage.
Who is the carrier?
There was a time neither Fed Exp or UPS will accept packages,just documents to Russia and US insurance company would only insure a shipment in transit,once it landed in Russia,insurance coverage ceases.
Is it DHL?

Originally Posted by JamesNorth101 (Post 1064886)

While its not directly the sellers fault it is down to the seller to offer a refund or a replacement and then see to claim the cost back from the courier

Originally Posted by tinsoldier (Post 1064882)

wrong, virtually everyone knows, even my 5 year old granddaughter, that it is the sellers responsibility to ensure goods arrive in an undamaged state.
If the carrier or customs damages it then the seller needs to deal with it and refund the buyer either partially or in full if they insist upon return.

This is why so many sellers fail, if anything goes wrong they simply try to absolve themselves of any responsibility or blame. Fortunately ebay policy keep these poor seller on their toes.

Originally Posted by james13v (Post 1065382)

Umm, it was his employees fault, that the customs official damaged the box? How?