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  #1  
Old 2 Weeks Ago
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Default Unable to log into my account

Hi everyone

I have been on ebay for about 15 years. I bought something a couple of days ago and afterwards downloaded the app, I usually just use the full site. When I try to sign in it says i must receive a code as i am signing in from a new device. When I press the phone button the number that comes up must be an old landline number I had years ago, there is no option to add a new number to receive the code.

Customer services are taking no calls due to the corona virus.

Any ideas what I can do to get logged back into my account?

Thanks in advance for any help
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  #2  
Old 2 Weeks Ago
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Default Re: Unable to log into my account

Ugh, can you log in normally from your original computer?

This is another reason why the app is not recommended.
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Old 2 Weeks Ago
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Default Re: Unable to log into my account

Quote:
Originally Posted by bob60 View Post
Hi everyone

I have been on ebay for about 15 years. I bought something a couple of days ago and afterwards downloaded the app, I usually just use the full site. When I try to sign in it says i must receive a code as i am signing in from a new device. When I press the phone button the number that comes up must be an old landline number I had years ago, there is no option to add a new number to receive the code.

Customer services are taking no calls due to the corona virus.

Any ideas what I can do to get logged back into my account?

Thanks in advance for any help
change phone number on your pc
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  #4  
Old 2 Weeks Ago
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Default Re: Unable to log into my account

Hi
Thanks for the replies
I cannot log in to my account from my PC or any device, and to change my phone number I need to log into my account.
I wish I had never downloaded their stupid app.
I guess I will just have to wait until they decide to open their call centre again.
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  #5  
Old 2 Weeks Ago
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Default Re: Unable to log into my account

Welcome to the forum - all the best as you master stealth

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  #6  
Old 1 Week Ago
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Default Re: Unable to log into my account

yes always best to avoid using a new device if you dont have a valid phone number as you have found out the hard way and the same with paypal ,hope when you can finally contact them it gets sorted.
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  #7  
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Default Re: Unable to log into my account

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Originally Posted by rsot View Post
Welcome to the forum - all the best as you master stealth

http://www.youtube.com/watch?v=TLcuTISVs3s
Can I get access to your auto-reply bot, please?
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  #8  
Old 1 Week Ago
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Default Re: Unable to log into my account

I always see an option like may be later,
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