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Item Not Received Defect Rate

Item Not Received Defect Rate

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  #1  
Old 04-10-2020
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Default Item Not Received Defect Rate
I have read few threads here and I still don't know how to continue selling. Most of the orders have the risk of delayed deliveries.

When a buyer opens an item not received case and I refund him after few days, does that count as a defect to my account ?

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Old 04-11-2020
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Default Re: Item Not Received Defect Rate
Try to ship with tracking.yes item not received cases effect your selling performance
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