| | | Evofox | 06-09-2020 11:49 AM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by james13v
(Post 1098704)
The "community members" they listen to, are trusted experts that work directly with vero department. Normally sellers aren't able to provide authenticity proof. So I'm surprised even with experts, ebay wouldn't listen to you. | The item is not VERO. |
| james13v | 06-09-2020 12:49 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by Evofox
(Post 1098728)
The item is not VERO. | Doesn't matter. The VERO department takes care of counterfeits for every single brand. |
| stealthbro | 06-09-2020 09:42 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by vlb
(Post 1098660)
coincidentally i have had 2 of these "countefeit item" emails in the last 4 days.
Both right out of the blue on items which i had sold unmolested for months | i just lost today another batch of 10 ebay accounts. Mixed, vero, counterfeit (even from weeks ago). I think its now a ebay sweap as well. Makes sense now covid 19 is on hold or lets say business start back open. I lost some accounts i never ever even sold an item just sitting there with 2 listings for 40 days. |
| mchratliff | 06-10-2020 10:59 PM | Re: “Your listing was removed counterfeit item policy.” There has to be an eBay sweep going on, I've had random obscure items on my personal and verified 6 year old account taken out all within a 2 week span (never had a single VeRo complaint in the past.) I deleted all my listings in fear of getting totally banned and am considering going stealth in the meantime letting my personal account cool off, Nothing I have listed is on the VeRo list (of course that list is nowhere near comprehensive..why make it easy on sellers?) Been following the forums on here for a while, now I see exactly why there is a definitive need for stealth accounts. This is just absurd. |
| LeeF73 | 06-10-2020 11:36 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by stealthbro
(Post 1098809)
i just lost today another batch of 10 ebay accounts. Mixed, vero, counterfeit (even from weeks ago). I think its now a ebay sweap as well. Makes sense now covid 19 is on hold or lets say business start back open. I lost some accounts i never ever even sold an item just sitting there with 2 listings for 40 days. | The same problem. Been selling for months and yesterday BOOM, -2 accounts with totally different listings (counterfeit item police). My items are not counterfeit, but eBay believes otherwise. |
Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by stealthbro
(Post 1098809)
i just lost today another batch of 10 ebay accounts. Mixed, vero, counterfeit (even from weeks ago). I think its now a ebay sweap as well. Makes sense now covid 19 is on hold or lets say business start back open. I lost some accounts i never ever even sold an item just sitting there with 2 listings for 40 days. | Besides the vero and counterfeit sales, which are obviously problematic, it is likely you have been linked - steps for account creation, list them for analysis |
| Karbonis | 06-11-2020 02:07 PM | Re: “Your listing was removed counterfeit item policy.” I got the same exact email about one of my listings, and as I checked, A LOT of people's listings got removed. I assume you are selling digital items just like me
I uploaded the exact same listing, except I put a space in the middle of the brand's name so it cant be identified by some ebay bot
already sold a lot |
| Evofox | 07-23-2020 12:08 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by theking27
(Post 1097939)
this policy violation will go off after 6 months. Do not list before this time or use different account. i tested with 3 accounts and its working.
now they have new policy violation system.
1. COUNTERFEIT ITEM POLICY VIOLATION(eBay removal): 1 st IS warning, 2st 3 days restrictions, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)
2. VeRO Unauthorised Item Policy (this is vero takedown): 1 st IS warning, 2st 3 days restriction, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)
they will not mix these type of violations, they handle these separately.
Gl. | So if i got first the: COUNTERFEIT ITEM POLICY VIOLATION(eBay removal): 1 st IS warning, 2st 3 days restrictions, if i wait 6 months my account will be clean again? and if I get a suspension after the 6 months they will again just send me a warning? |
| Romancevic | 07-23-2020 12:31 PM | Re: “Your listing was removed counterfeit item policy.” List the same product on the different account |
| Romancevic | 07-23-2020 12:33 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by Evofox
(Post 1107242)
So if i got first the: COUNTERFEIT ITEM POLICY VIOLATION(eBay removal): 1 st IS warning, 2st 3 days restrictions, if i wait 6 months my account will be clean again? and if I get a suspension after the 6 months they will again just send me a warning? | If your listing was counterfeit once no point to wait long time, just list it on different account and you will be fine.
Do not sell on one account!!! Remember |
| unity006 | 07-29-2020 04:28 PM | Re: “Your listing was removed counterfeit item policy.” There is definitely some kind of an eBay Sweep happening. I have been selling on a legit account fully registered under the name of my Limited Company with VAT registration since 2017, over £1M sales on this account in total and over £500K in the last 12 months and I never had a single listing removal. However I had listing removals in June and also now more in July. Through countless eBay Support Chats and phone calls I was able to have all of my listings reinstated and Policy Violations removed from my account however I am now getting very worried and will not be sourcing any more new stock for a while. For the record I sell pre-owned designer clothing and accessories.
Also what's really annoying is that due to these removals my standing in the search results has really taken a hit and I get a lot less traffic and sales now then I should be getting. eBay ofcourse deny any wrongdoing and confirm my search results positioning should not be affected. |
| lokimischief | 07-29-2020 04:38 PM | Re: “Your listing was removed counterfeit item policy.” Interesting to hear. I have my personal business account that's been going strong 12+ years with 20k+ feedback and 40k items for sale.
Yesterday got a "Your listing was removed: Counterfeit item policy". First one of those in probably 8 years. My goods are tangible and authentic but for some reason I got hit. If it's a trend on Ebay right now, that's a bit distressing. |
| james13v | 07-29-2020 05:07 PM | Re: “Your listing was removed counterfeit item policy.” I've seen plenty of very large sellers, that have a ⊗⊗⊗⊗ in their listings. Have you guys ever considered that maybe there is a reason the listings were flagged? |
| Pandoras_box | 07-29-2020 06:55 PM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by stealthbro
(Post 1097905)
So i got a insider info .. there is a DDOS attack on all microsoft sellings websites. As well that person runs a bot on ebay listing who list those items as well. Literally all ebay listings got removed by ebay "counterfeit". Its a polish seller who did it. Before he run a bot and created up to 1000 listings daily until ebay stopped him. i guess now he got mad and want to take down all other seller as well. But its just a matter of time interpol is on his ass already because he let some of his personal info inside of those attacks he did ;-) cant share more. but its just temporary dont waste your accounts and list those items. Good luck | Whoever told you that - and had you believe it was responsible for the removal of OP's listing needs to do time in solitary confinement. |
| Pandoras_box | 07-29-2020 07:14 PM | Quote:
Originally Posted by Rnm62
(Post 1097728)
Hi,
...We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?
Thanks. | It makes no difference if you wait 6 or 60 days. If you list the same item and you're restricted again within 12 months of the first restriction, it'd be for 7 days, then 30, 180, etc before you get suspended.
If you only got a 3-day restriction, it is unlikely that you'd be suspended without first exhausting the various restrictions listed above. |
| unity006 | 07-30-2020 09:35 AM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by Pandoras_box
(Post 1108181)
It makes no difference if you wait 6 or 60 days. If you list the same item and you're restricted again within 12 months of the first restriction, it'd be for 7 days, then 30, 180, etc before you get suspended.
If you only got a 3-day restriction, it is unlikely that you'd be suspended without first exhausting the various restrictions listed above. | How did you arrive at a figure of 12 months for the Policy Violation to be completely expired from the account history? I have asked numerous eBay reps on the phone and via chat and nobody could tell me what the expiration date for such violation is. |
| unity006 | 07-30-2020 09:44 AM | Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by james13v
(Post 1108171)
I've seen plenty of very large sellers, that have a ⊗⊗⊗⊗ in their listings. Have you guys ever considered that maybe there is a reason the listings were flagged? | I have very carefully studied the listings that got hit in my case and found the possible reasons why they were removed based on what customer support told me on the phone etc. I will not go over all but I will go over some of the listings I had recently removed.
Please also let me underline that all these removals I had were NOT "vero" removals. They were counterfeit policy removals. Listing One
This was for a high end designer item which was in very poor condition and it got hit because the price was too low. However the price was obviously low to reflect the very poor condition... I argued this on the phone and eBay said that it was not clear enough that the item is in poor condition but agreed to reinstate it, although my description clearly explained all the imperfections and the photos also showed the damage. So I had it relisted and changed the item title to include say the following as the first 3 words "DAMAGED - POOR CONDITION" and then the brand and type of item etc. Listing Two
The listing was for a product from 1983 which is in brand new condition in orginal box and packaging and tags etc... Again after speaking with eBay they reinstanted this listing. As for the reason... I am "reading between the lines" but I had the original paper catalog from 1983 and I took some photographs (not scans) of the pages that showed this product. You would think eBay would be happy as something like this confirms the authenticity... but instead they said that it is a copyright infringement... Also they said the item is vintage and cannot be therefore listed as new with tags since there is no longer any warranty for this item with the manufacturer etc etc. Listing Three
Very similar reason to listing two but slightly different. I listed 12 items which are from Spring Summer collection of 2002 for a certain brand. They are in new condition but are missing the original boxes. I listed them as brand new with tags and they all got removed. eBay again has allowed me to reinstante these listings and I had to list them as "Used in 10/10 condition - never worn". I suspect the reason is the same, the items are indeed new but since they are very old, they dont have warranty etc etc. |
Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by Rnm62
(Post 1097728)
Hi,
I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.
I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.
Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.
We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?
Thanks. | Did you succeed to handle VERO issue? If yes, how did you do it?(we are having similar issue) |
Re: “Your listing was removed counterfeit item policy.” Quote:
Originally Posted by unity006
(Post 1108271)
I have very carefully studied the listings that got hit in my case and found the possible reasons why they were removed based on what customer support told me on the phone etc. I will not go over all but I will go over some of the listings I had recently removed.
Please also let me underline that all these removals I had were NOT "vero" removals. They were counterfeit policy removals. Listing One
This was for a high end designer item which was in very poor condition and it got hit because the price was too low. However the price was obviously low to reflect the very poor condition... I argued this on the phone and eBay said that it was not clear enough that the item is in poor condition but agreed to reinstate it, although my description clearly explained all the imperfections and the photos also showed the damage. So I had it relisted and changed the item title to include say the following as the first 3 words "DAMAGED - POOR CONDITION" and then the brand and type of item etc. Listing Two
The listing was for a product from 1983 which is in brand new condition in orginal box and packaging and tags etc... Again after speaking with eBay they reinstanted this listing. As for the reason... I am "reading between the lines" but I had the original paper catalog from 1983 and I took some photographs (not scans) of the pages that showed this product. You would think eBay would be happy as something like this confirms the authenticity... but instead they said that it is a copyright infringement... Also they said the item is vintage and cannot be therefore listed as new with tags since there is no longer any warranty for this item with the manufacturer etc etc. Listing Three
Very similar reason to listing two but slightly different. I listed 12 items which are from Spring Summer collection of 2002 for a certain brand. They are in new condition but are missing the original boxes. I listed them as brand new with tags and they all got removed. eBay again has allowed me to reinstante these listings and I had to list them as "Used in 10/10 condition - never worn". I suspect the reason is the same, the items are indeed new but since they are very old, they dont have warranty etc etc. | Based on your experience, what strategies do you use to avoid VERO items? |
| agent006140 | 11-29-2020 11:07 AM | Re: “Your listing was removed counterfeit item policy.” designers like Coach,Tapestry etc are watching Ebay and taking down listings,
When Tiffany took Ebay to court for false advertising-allowing counterfeit Tiffany items for sale on Ebay and lost the case,the judge told Tiffany it is the manufacturer which should be going after the counterfeits and knockoffs,so Tiffany and others are on Ebay,they can remove your listings with or without Ebay assistance.
But Ebay did set up some rules on Tiffany items,overseas sellers cannot list multiple quantity of Tiffany items,TIFFANY sells its items from their shops,so where do these brand new Tiff trinklets come from?
There is a website which will authenticate designer handbags and Ebay sellers do use them,may be you should take a look |
| agent006140 | 11-29-2020 11:10 AM | Re: “Your listing was removed counterfeit item policy.” do Paypal and Ebay still have this rule,if a buyer claims the item is counterfeit,he is asked not to return the item,BUT TO DESTROY IT?
I know Paypal used to do that. | | All times are GMT -5. The time now is 05:55 AM. | |
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