“Your listing was removed counterfeit item policy.”

[Rnm62]

Hi,

I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.

I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.

Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.

We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?

Thanks.

[prodigyace]

It's basically just ebay making assumptions. If you pursue it, they'll ask you where you source the goods from.

Does the email say youll remain unaffected?

[Rnm62]

Originally Posted by prodigyace

It's basically just ebay making assumptions. If you pursue it, they'll ask you where you source the goods from.

Does the email say youll remain unaffected?

Thanks for your reply. I tried adding a screenshot of the email but not sure how to add pictures.

“Listings that don’t follow this policy in the future will be ended. In addition, there will be a temporary 3 day restriction placed on your account, and your other listings will be hidden from search during this period.”

If it was a competitor would the email have been worded differently? It’s a popular product and only a handful of sellers have the item up on eBay.

[13obby]

To be honest I wouldn’t list the same item again even after 90 days you’ll risk loosing your account.

[prodigyace]

Originally Posted by Rnm62

Thanks for your reply. I tried adding a screenshot of the email but not sure how to add pictures.

“Listings that don’t follow this policy in the future will be ended. In addition, there will be a temporary 3 day restriction placed on your account, and your other listings will be hidden from search during this period.”

If it was a competitor would the email have been worded differently? It’s a popular product and only a handful of sellers have the item up on eBay.

Oh that's different From what I've seen, if there's a limited amount of sellers for the item, coupled with the email you received, then that says enough for me. Find another product to sell, or source it from the brands legitimate supply chain and provide proof to ebay

[Rnm62]

Originally Posted by prodigyace

Oh that's different From what I've seen, if there's a limited amount of sellers for the item, coupled with the email you received, then that says enough for me. Find another product to sell, or source it from the brands legitimate supply chain and provide proof to ebay

Thanks. There was no MC code on the email either which I found strange.

[mjgo]

Originally Posted by Rnm62

Hi,

I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.

I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.

Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.

We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?

Thanks.

Ive been successfully selling VERO items for over 15 years many many stealth accounts some live some die. When I have a listing removed I usually wait a year before listing in that account a VERO item again. I sell other not risky items a couple of months before I resume VERO.

[stealthbro]

So i got a insider info .. there is a DDOS attack on all microsoft sellings websites. As well that person runs a bot on ebay listing who list those items as well. Literally all ebay listings got removed by ebay "counterfeit". Its a polish seller who did it. Before he run a bot and created up to 1000 listings daily until ebay stopped him. i guess now he got mad and want to take down all other seller as well. But its just a matter of time interpol is on his ass already because he let some of his personal info inside of those attacks he did ;-) cant share more. but its just temporary dont waste your accounts and list those items. Good luck

[PepsiCoin]

Originally Posted by stealthbro

So i got a insider info .. there is a DDOS attack on all microsoft sellings websites. As well that person runs a bot on ebay listing who list those items as well. Literally all ebay listings got removed by ebay "counterfeit". Its a polish seller who did it. Before he run a bot and created up to 1000 listings daily until ebay stopped him. i guess now he got mad and want to take down all other seller as well. But its just a matter of time interpol is on his ass already because he let some of his personal info inside of those attacks he did ;-) cant share more. but its just temporary dont waste your accounts and list those items. Good luck

what do you mean can't say more? lol just give us info we're regular people like you. why act so secretly

[theking27]

this policy violation will go off after 6 months. Do not list before this time or use different account. i tested with 3 accounts and its working.
now they have new policy violation system.
1. COUNTERFEIT ITEM POLICY VIOLATION(eBay removal): 1 st IS warning, 2st 3 days restrictions, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)
2. VeRO Unauthorised Item Policy (this is vero takedown): 1 st IS warning, 2st 3 days restriction, 3rd : 7days, 4th 10 days restriction 5th: ?? (maybe selling restriction indefinitely-)

they will not mix these type of violations, they handle these separately.

Gl.

Originally Posted by Rnm62

Hi,

I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.

I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.

Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.

We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?

Thanks.

[rsot]

Originally Posted by stealthbro

So i got a insider info .. there is a DDOS attack on all microsoft sellings websites. As well that person runs a bot on ebay listing who list those items as well. Literally all ebay listings got removed by ebay "counterfeit". Its a polish seller who did it. Before he run a bot and created up to 1000 listings daily until ebay stopped him. i guess now he got mad and want to take down all other seller as well. But its just a matter of time interpol is on his ass already because he let some of his personal info inside of those attacks he did ;-) cant share more. but its just temporary dont waste your accounts and list those items. Good luck

Inside info - thanks for the morning chuckle

[Evofox]

One of my items was removed 1 hour ago with the same mail from ebay, I have more than 100 item listed, they say it was removed because multiple members of the community reported the listing lol. It's the 2nd time that I sent them the contract i have with the supplier and the receipts from my items. And again they do that **** to me

[Jigsaw]

You can most likely get this resolved by going to eBay live chat and discuss it with them. Someone will look at your item and should explain why it was removed. If they are satisfied that it should not of been removed, they can reinstate the listing and you will be able to relist.

[Evofox]

Originally Posted by Jigsaw

You can most likely get this resolved by going to eBay live chat and discuss it with them. Someone will look at your item and should explain why it was removed. If they are satisfied that it should not of been removed, they can reinstate the listing and you will be able to relist.

I don't care about the item, the only thing that gets me mad is that I provide proof of authentication for my items and they close some item because they listen to some "community members"..
What's the point of sending documents then

[Jigsaw]

Originally Posted by tinsoldier

ebay will not re-instate deleted listings.

Incorrect! They certainly do.

EDIT: Here is screenshot of an email you would receive if eBay reinstated your listing:

[stealthbro]

Originally Posted by rsot

Inside info - thanks for the morning chuckle

inside info means someone who got DDOS attack on his homepage got a call from police in poland, and he told me that (he is a big ms supplier). And they asked him if he would do a statement. he agreed and request the court docs from the attacker. Inside the docs they mention as well that he build a bot to report other listings (counterfeit). (info came from other victims ect)
Some of the microsoft seller here remember that 1 month ago there was a polish seller he listed up to 1000 windows 10 pro auctions per day.
You can believe it or not.. but i can tell you to report someone as counterfeit is easy. And if someone has 100 accounts, those dont need to be even seller accounts, you easy can report someones listing. usually 5 reports per listing will be enough.

[vlb]

Originally Posted by stealthbro

inside info means someone who got DDOS attack on his homepage got a call from police in poland, and he told me that (he is a big ms supplier). And they asked him if he would do a statement. he agreed and request the court docs from the attacker. Inside the docs they mention as well that he build a bot to report other listings (counterfeit). (info came from other victims ect)
Some of the microsoft seller here remember that 1 month ago there was a polish seller he listed up to 1000 windows 10 pro auctions per day.
You can believe it or not.. but i can tell you to report someone as counterfeit is easy. And if someone has 100 accounts, those dont need to be even seller accounts, you easy can report someones listing. usually 5 reports per listing will be enough.

coincidentally i have had 2 of these "countefeit item" emails in the last 4 days.

Both right out of the blue on items which i had sold unmolested for months

[james13v]

Originally Posted by Rnm62

Hi,

I got an email off eBay yesterday afternoon saying my listings been removed due to their counterfeit item policy.

I haven’t been restricted and as far as I’m aware, it wasn’t a vero takedown which I assume would be more serious? No email to contact anybody about this takedown. It’s the first time this has happened to us on this account.

Could it be a eBay bot or a competitor that reported us? Surely it would take more than the odd competitor for a listing to be taken down otherwise so many people would be doing it? We were doing really well. Sold over 200+. 100% feedback. Account made in 2016. No opened cases. Monthly limit 500/10,000.

We were thinking of letting the account cool for 60-90+ days and then putting it back up but changing the title, picture, description etc and only putting a very low quantity up to start with, maybe 10 and sell them slowly. Would this work or will the listing just be flagged eventually and taken down again?

Thanks.

If I may ask, what category were you selling in? Were your items counterfeit?

[james13v]

Originally Posted by Evofox

I don't care about the item, the only thing that gets me mad is that I provide proof of authentication for my items and they close some item because they listen to some "community members"..
What's the point of sending documents then

The "community members" they listen to, are trusted experts that work directly with vero department. Normally sellers aren't able to provide authenticity proof. So I'm surprised even with experts, ebay wouldn't listen to you.

[Evofox]

Originally Posted by james13v

The "community members" they listen to, are trusted experts that work directly with vero department. Normally sellers aren't able to provide authenticity proof. So I'm surprised even with experts, ebay wouldn't listen to you.

The item is not VERO.

[james13v]

Originally Posted by Evofox

The item is not VERO.

Doesn't matter. The VERO department takes care of counterfeits for every single brand.

[stealthbro]

Originally Posted by vlb

coincidentally i have had 2 of these "countefeit item" emails in the last 4 days.

Both right out of the blue on items which i had sold unmolested for months

i just lost today another batch of 10 ebay accounts. Mixed, vero, counterfeit (even from weeks ago). I think its now a ebay sweap as well. Makes sense now covid 19 is on hold or lets say business start back open. I lost some accounts i never ever even sold an item just sitting there with 2 listings for 40 days.