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-   -   Does not replying to buyers' messages affect sales? (https://www.aspkin.com/forums/ebay-discussion/137345-does-not-replying-buyers-messages-affect-sales.html)

agent006140 10-10-2020 08:08 PM

Re: Does not replying to buyers' messages affect sales?
 
with Etsy,it has a note on your listing which said this seller usually respond same or next day?

james13v 10-11-2020 12:46 PM

Re: Does not replying to buyers' messages affect sales?
 
Quote:

Originally Posted by SaiJin (Post 1102698)
No, eBay doesn't have an algo or bot that demotes you for not replying unlike Amazon.

I really don't think you can know what ebays algo does or doesn't do. I don't think even ebay knows all it can or can't do.

Pandoras_box 10-12-2020 05:13 PM

Re: Does not replying to buyers' messages affect sales?
 
Quote:

Originally Posted by james13v (Post 1119478)
I don't think even ebay knows all it can or can't do.

This made me chuckle. :pound:

I didn't think they could do this either.

Pandoras_box 10-13-2020 07:37 AM

Re: Does not replying to buyers' messages affect sales?
 
Quote:

Originally Posted by james13v (Post 1119184)
Except sometimes buyers send you 6 messages within minutes. Are you telling me you respond to every single one of those messages?

:rant: <- These buyers? Certainly not! :lol: Those are the craziest of the crazies so I just read through ALL their messages because you never know which message contains actionable instructions; eg "Please cancel my order", etc.

So no, I wouldn't respond to every single one, I'd just respond to one but I reference all the issues raised across all messages.

I never cave to pressure to 'send more photos', 'change address' or 'ship out faster'.

If I smell trouble, I politely ask if I can cancel the order to give the buyer time to check with other sellers who might meet their needs.
And yes, I go on to block troublesome buyers especially if their feedback 'left for others' looks like a bloodbath.


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