Pandoras_box | 10-13-2020 07:37 AM | Re: Does not replying to buyers' messages affect sales? Quote:
Originally Posted by james13v
(Post 1119184)
Except sometimes buyers send you 6 messages within minutes. Are you telling me you respond to every single one of those messages? | :rant: <- These buyers? Certainly not! :lol: Those are the craziest of the crazies so I just read through ALL their messages because you never know which message contains actionable instructions; eg "Please cancel my order", etc.
So no, I wouldn't respond to every single one, I'd just respond to one but I reference all the issues raised across all messages.
I never cave to pressure to 'send more photos', 'change address' or 'ship out faster'.
If I smell trouble, I politely ask if I can cancel the order to give the buyer time to check with other sellers who might meet their needs.
And yes, I go on to block troublesome buyers especially if their feedback 'left for others' looks like a bloodbath. |