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Sold,paid,then get Vero removal??? Help
 

So I sold an item and buyer paid but before I could dispatch I got a Vero and eBay removed the item from my listings.(after it sold and was paid for) i can see this has been paid but I can't get the sellers address also can't refund the buyer. what do I do? Refund throug PayPal? Do nothing?? Help always appreciated.

Re: Sold,paid,then get Vero removal??? Help
 

Buyer's address is in the paypal notification you received.
Make sure to add tracking as ebay would have notified the buyer that the item has been removed.
This may prompt the buyer to contact eBay for a refund.

Re: Sold,paid,then get Vero removal??? Help
 

What's so dumb about this is that the email specifically advises the buyer to wait for their item if they have already paid for it, yet 90% of them will open a dispute in short order.

I've received this email before so I know what it says. I actually questioned one buyer on why he opened a dispute and he claimed that the email told him to do so, but I know for a fact that's not the case and when I told him this he went silent.

Re: Sold,paid,then get Vero removal??? Help
 

I would refund through PayPal - eBay has a habit of just issuing refunds to people when an item is taking down by Vero

Re: Sold,paid,then get Vero removal??? Help
 

Unless the buyer is also suspended, ebay doesn't do this. Trust me. With my year of trying to go after counterfeiters, it's very rare that ebay has just sent me money unless the seller was someone very bad and connected to multiple accounts.

Re: Sold,paid,then get Vero removal??? Help
 

Don't refund via PayPal --> You will get eBay defects.

Go to your PayPal and print the buyer's address from there --> then go back to eBay and mark your order as "shipped"


And don't list your Vero item again, find something else to sell.

Re: Sold,paid,then get Vero removal??? Help
 

Will he be able to find his order in MY EBAY?

Re: Sold,paid,then get Vero removal??? Help
 

Lots of misinformation on this thread. Firstly Ebay will not refund them so you can get their details from paypal and send it or you can refund.

I would be tempted to refund, you will not get a defect as someone mentioned because the order has been deleted but might well get a return request which then could trigger an ebay refund without return.

Re: Sold,paid,then get Vero removal??? Help
 

Thanks all. Just sent a nice message and refunded via PayPal. All good(except the Vero strike). Till next time

Re: Sold,paid,then get Vero removal??? Help
 

How many orders have you refunded?

Re: Sold,paid,then get Vero removal??? Help
 

I used to do stupid things, not to even go into details. But there is a brand who went out of there way to vero a sold item I had 1 month ago. It can be done. Long as that listing is searchable on eBay it can be vero’d regardless if sold or not. And eBay will not care because the removal is automatic and cannot be undone.

Re: Sold,paid,then get Vero removal??? Help
 

Sorry but what are you talking about? You mean there is way to avoid vero takedown of listings?

Re: Sold,paid,then get Vero removal??? Help
 

He mean you could get a VERO as long as you've listed it