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- - Why I can not find anywhere to deduct money for the returned item on ebay (https://www.aspkin.com/forums/ebay-discussion/138538-why-i-can-not-find-anywhere-deduct-money-returned-item-ebay.html)

sunflower977

08-24-2020 05:21 PM

Why I can not find anywhere to deduct money for the returned item on ebay

Before I could see deduct option in the refund for the return. I do not know why I could not see the deduct option any more. Any one has the same issue?

dbhana121

08-24-2020 05:40 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

I had this a few days ago on one return of a top rated account. Any ideas from anyone?

agent006140

08-24-2020 08:19 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

Some US sellers have been able to do so,just days ago,

james13v

08-24-2020 08:46 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

poor service metrics will lose you that protection.

agent006140

08-24-2020 10:53 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

Quote:

Originally Posted by james13v (Post 1112053)

poor service metrics will lose you that protection.

so,thats the reason.
I have 2 cases where the seller did not refund my original shipping,when I complain,Ebay refunded me out of its pocket,but the amount is small

james13v

08-25-2020 02:24 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

Quote:

Originally Posted by agent006140 (Post 1112066)

so,thats the reason.
I have 2 cases where the seller did not refund my original shipping,when I complain,Ebay refunded me out of its pocket,but the amount is small

That's the protection buyers get. Ebay will give them all their money back, no matter what. You can refund partial, and the buyer will complain, and ebay pays out of their pocket. I've done that tons of times.

abmja

08-27-2020 12:01 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

u have to be trs to be able to do it

yankee

08-27-2020 12:15 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

Quote:

Originally Posted by james13v (Post 1112162)

Does this cause a defect? Does it matter why the item was returned?

I have not experimented with it yet.

james13v

08-27-2020 10:39 PM

Re: Why I can not find anywhere to deduct money for the returned item on ebay

Quote:

Originally Posted by yankee (Post 1112442)

Does this cause a defect? Does it matter why the item was returned?

I have not experimented with it yet.

No to both those questions. You can do it on INAD as well. As long as you offer free returns.

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