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Are you getting PayPal cases while on managed payments?
 

Are you guys still getting cases opened outside of eBay even though you enrolled in managed payments? (i.e: PayPal or Credit Card cases where the buyer claims they didn't receive the item)


Such a case would not result in PayPal contacting you at all, but eBay will do so saying the buyer filed a dispute directly with their payment processor and you need to act :coffee:

Re: Are you getting PayPal cases while on managed payments?
 

I've had two disputes but I have no way of knowing if they came from Paypal or not.

One appeared as a chargeback.
The other was a return request at first, which was closed and then a chargeback started. (scammer)

I hypothesize that if a buyer starts a Paypal dispute and the seller is using MP, it just shows up in their eBay account as a "payment dispute/chargeback" which needs to be addressed. I have no way of knowing though.

Re: Are you getting PayPal cases while on managed payments?
 

yes,with MP,Paypal is treated just like bank,credit and debit cards.

Re: Are you getting PayPal cases while on managed payments?
 

And what happend next? You just had to issue a refund or were there an additional 20$ fee or something like that?

Re: Are you getting PayPal cases while on managed payments?
 

I've already had 3 charge backs in 2 months of starting this. I usually get one charge back a year. all three were international shipments complaining they didn't get it. I lost one, and I won one, and I refunded the other. Eventually the first one got delivered and ebay gave me my money back.

Re: Are you getting PayPal cases while on managed payments?
 

How long did it take for the case to get closed after you accepted it and agreed to issuing a refund?

Re: Are you getting PayPal cases while on managed payments?
 

over a week.