Forum

Problem with Identity Confirmation
 

I have a new account , everything is ⊗⊗⊗⊗ . I have listed 6 items and when I tried to list the 7th I get " we dont recognize the computer you are using , please use live help to confirm your identity"

I did this last week... chatted with live help , confirmed my identity, tried to list ... still same message...

I wrote them back , and explained the issue... they said to change the user ID, and email address... I did this...

still couldnt list. I wrote them back , they replied that they had checked my account and confirmed my identity once again...and that the account should be good to go.

Still cant list.. getting the same message that I need to confirm my identity.

Why does it keep happening? I have a couple of echecks pending to this Paypal associated with the ebay account and really need them to clear so I can withdraw the money before I dig to deep in this if they are eventually going to shut me down. I thought after the third time eBay said that they had confirmed my identity that I wouldnt have to worry about this ...

But the computer is obviously catching something when I try to list. I dont clear cookies,(the ones they want to see) , have it on a seperate user account, always check the "keep me signed in" box , I have dial up , so I know its not the IP .

WWYD?

I could speak with them once again, take the chance of getting a Smart A** who could shut me down. or would you just let it be until the echecks clear, and the current auctions are over?

I hate to keep drawing such attention to the account, while its in such a "delicate" situation.

There is obviously something wrong , I have had four ebay reps say oh I have now fixed your account, everything is fine" And its clearly not...

This is interesting.. I wonder if anyone had similar problems.

Try listing an item on another computer. Then you will know if something is actually hanging up on the one you are trying to list on.

What browser are you using?

This sounds like a glitch. Dont panic, give it a few days if you can. Are you able to try listing with another account? (after you remove cookies and flash cookies + change IP)

What browser are you using
 

Internet explorer


and it only happens on this account

Ask to speak to a Manager or Supervisor. They know more than the Regular reps and could find the reason why it keeps happening. The idiot ebay reps probably forgot to click save settings when they were done fixing the problem.

BooMer

You will get that message if you have cleared cookies and reset your IP, because to them that is a new computer.