How can be real ( not rigged or eBay protected ) this feedback profile

[dano]

Look at this feedback profile. This is a huge selling group, they sell smartphone spare parts..
I have traded for years in this category, and i can tell it is impossible sell for example display replacement and mantain feedback score without any negative or neutral aswell. Smartphones spare part category is an hell...
Attention, i'm not speaking about removed feedback by the customer care, as you know is relative easy obtain nowadays a removed feedback, i want to mean that this account doesn't take any negative feedback.
Well you can say, they refund all in case of problem and people don't left any negative or neutral, but this is not the point.
You know very well, that many people leave negative or neutral without any contact, and also if you can remove the negative feedback left without any advice some hours or a day in average should pass, so the feedback in that moment should be visibile.
I'm looking at that account, everyday since 1 year, never noticed a negative ( also removed then )
Considering feedback ratio 1 feedback every 3,5 transaction, that company do about more than 12.000 shippings in a month and this is not possible that company have a regular feedback profile due a phisiological trend and different kind of user can be meet in ebay experience

What do you think about?

[digitalslave]

I often wonder the same thing.

[HurricaneHuntr]

Originally Posted by dano

Look at this feedback profile. This is a huge seller operating in ebay.it, they sell smartphone spare parts..
I have traded for many years in this category, and i can tell it is impossible sell for example display replacement and mantain feedback score without any negative or neutral aswell. Smartphones spare part category is an hell...
Attention, i'm not speaking about removed feedback by the customer care, as you know is relative easy obtain nowadays a removed feedback, i want to mean that this account doesn't take any negative feedback.
Well you can say, they refund all in case of problem and people don't left any negative or neutral, but this is not the point.
You know very well, that many people leave negative or neutral without any contact, and also you can remove the negative feedback left without any advice some hours or a day in average should pass, so the feedback in that moment should be visibile.
I'm looking at that account, everyday since 1 year, never noticed a negative ( also removed then )
Considering feedback ratio 1 feedback every 3,5 transaction, that company do about more than 12.000 shippings in a month and this is not possible that company have a regular feedback profile due a phisiological trend and different kind of user can be meet in ebay experience

What do you think about?

When you are a big timer, you have anchor support, and i am sure they skew the numbers as needed. Something I've learned about this year,

Feedback overall doesn't matter. Sure it may lose you 3-4-5 sales . But, overall feedback doesn't matter. Having a high number can be obtained by buying items. But, at the same time. Top rated has shown to make a difference , i can see the differences in my own accounts.

[SaiJin]

They could have negatives removed by their eBay manager or so.
So a few of my accounts that are over 10 years old used to be TRS with over 25k feedback and it has no neutrals or negs.

The only negs ever gotten that were deleted were left by competitors and scammers.
I think I got 2 per year or so

[dano]

Originally Posted by Moscutter

When you are a big timer, you have anchor support, and i am sure they skew the numbers as needed. Something I've learned about this year,

Feedback overall doesn't matter. Sure it may lose you 3-4-5 sales . But, overall feedback doesn't matter. Having a high number can be obtained by buying items. But, at the same time. Top rated has shown to make a difference , i can see the differences in my own accounts.

Yes doesn't matter, but it is a big advantage to manage customers in the way they deserve to be managed...
I don't know if you understand my words..

[dano]

Originally Posted by SaiJin

They could have negatives removed by their eBay manager or so.
So a few of my accounts that are over 10 years old used to be TRS with over 25k feedback and it has no neutrals or negs.

The only negs ever gotten that were deleted were left by competitors and scammers.
I think I got 2 per year or so

And the eBay manager, at what level will call at phone to say "hello, i'm here to help you?"

[Hank]

It's no secret, as the poster above mentioned it's a seller who has a good relationship with their account manager coupled with software which removes negative feedback based on keywords.
I have no proof of the automation, but I left the same seller two negs about a month apart and both disappeared within 15 minutes, far to quick for it to be done manually.

[rsot]

Originally Posted by Hank

It's no secret, as the poster above mentioned it's a seller who has a good relationship with their account manager coupled with software which removes negative feedback based on keywords.
I have no proof of the automation, but I left the same seller two negs about a month apart and both disappeared within 15 minutes, far to quick for it to be done manually.

Right on - active communication from the seller