Forum

Re: Does this look like a scammer?
 

Well the tracking number you left DOES match his name and address on file right?

Re: Does this look like a scammer?
 

Of course it does.

Re: Does this look like a scammer?
 

never mind address or name,does he have the package and is the content what he ordered.

Re: Does this look like a scammer?
 

then I don't think there's much to worry unless you got unlucky like me in the past.

Re: Does this look like a scammer?
 

I talked to eBay customer support on chat and the agent asked me to appeal the case, I assumed she is talking about escalating the case. What to expect next?

Re: Does this look like a scammer?
 

Thank you for contacting eBay Customer Service. My name is Ashley and I would be happy to assist you today.



Buyer ID: XXX

Case ID: XXX



I understand that you want to close the Item Not Received case because the item was delivered to your buyer. After reviewing the tracking details you provided, we could confirm a successful delivery to the buyer’s address. But this SMIR(Seller make it right) period must be completed before eBay steps in. You can contact us after SMIR period, or escalate the case to eBay after the SMIR period(29 April)



If you think a buyer performs fraud in transaction, please tell us by "reporting buyers":

- Click "sold" to find the corresponding order

- Click "action" below drop-down menu

- Click “report this buyer”

- select the corresponding reporting theme, if necessary, you can add to add the contents of the report, and finally click "submit"


I trust that I was able to address your concern today. Thank you for using eBay!



Regards,

Ashley

eBay Customer Service
----------------------------------------------------------------------

Buyer still has the chance to escalate case? Based on what evidence?

Re: Does this look like a scammer?
 

Should I report buyer as a scammer at this moment, or wait until the case is closed?

Re: Does this look like a scammer?
 

The scammer can't wait and escalated the case. What are my chances of winning? I have lost a few times with item delivered and still lose. Not so happy and optimistic with eBay.

Re: Does this look like a scammer?
 

You can't lose. If you do, at first, appeal it. Don't give up.

Like I said earlier, I've never lost a case when the tracking shows delivered.

Re: Does this look like a scammer?
 

Based on "Buyer is always right and we in eBay don't give a $#@% what seller thinks"

Re: Does this look like a scammer?
 

They'll compensate both parties. The seller because they are in the right, the buyer because they're whiny biitch.

Re: Does this look like a scammer?
 

I remember once PayPal made a refund but I still got compensated.

Re: Does this look like a scammer?
 

Buyer opened a dispute on PayPal as well. Are they actually allowed to do that? Scammer goes a way and beyond nowadays. The scammer calling me a scam, so ridiculous.

Re: Does this look like a scammer?
 

They're allowed to open a dispute, sure but PP will analyze it and will see the flow of info/activity to make a decision

Re: Does this look like a scammer?
 

No,a dispute of item not received (not item not as described),Ebay will side with seller since tracking shows it has been delivered,so buyer will lose this case.
thats why he is going to Paypal.
What reason did he use ?If INAD,then

Paypal will ask the buyer to return the item back to the seller in HK and get his money back.
Now who is going to pay return shipping to HK with tracking?
PAYPAL has a policy of giving you some money for return lable but you must apply when you make payment,not when you open a dispute.
Returning an item back to HK would be expensive,unless it is pricey item,buyer would not be willing to do that.
Buyer can also file chargeback with his cc issuer ,not familiar with cc policy in HK?

Re: Does this look like a scammer?
 

question for OP-
buyer said tracking shows delivered,but the name and address on the package is not his and the item is not what he ordered.
Are you dropshipping?
Do you have the item ordered and shipped it yourself or you ask someone else to do it for you?

Re: Does this look like a scammer?
 

You took 2 weeks to ship the item out. I would open a case against you also.

Re: Does this look like a scammer?
 

What if they've set their dispatch time to 14 days? :)

In any event the buyer has been able to open a case, but it's not uncommon for buyers to fail to read dispatch times and delivery estimates. Some goods coming from China to Europe are quoting 50-60 days to arrive.