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Originally Posted by solefoodbk (Post 1151985)

I got off the phone with eBay trying to get a feedback removed. Not to go into specifics, but what they had mentioned was if you offer free 30 day returns and a customer opens a return and then leaves feedback that is grounds for automatic removal?



I offer 30 day returns for all my items, never had done free returns. I know some really don't care about feedback but I do. Naturally if you are selling 10,000+ items with a shooting star its a little different but I take feedback seriously for an account not at that status.



FYI: I talked to merchant support, they aren't normal customer support. Merchant support knows what they are talking about 90% of the time.

Originally Posted by muzzie (Post 1151989)

Seems it is very dependant on the mood of the rep and phase of moon. I sold an item, buyer was not paying for a week. I waited a week, then canceled the sale. He left a neg. I tried to get it removed, but no luck - "customer was upset so his right to leave a neg is correct".

Originally Posted by solefoodbk (Post 1151990)

I meant if you offer free 30 day returns and they open a return. You can’t expect to get feedback removed if you go threw the appeal on the website. You have to call merchant support #, it’s routed to staff in Texas, and Utah. I could easily have gotten that feedback removed, easily. Just have to call. But sometimes it’s harder and I’d rather just have it be automatic instead of trying to think of creative ways to get them to remove it.

Originally Posted by muzzie (Post 1151992)

Also had free returns, and it was also not possible to remove neg, as "customer had bad exlerience"

Originally Posted by james13v (Post 1152036)

free returns means feedback removal. Sometimes it takes some time tho, unless you call in. It has been like this for quite a long time. It's a seller protection you get, for being willing to pay for the return.

Originally Posted by muzzie (Post 1152048)

Never worked for me although returns always accepted and free .

Originally Posted by e2free (Post 1152092)

Ebay feedback removal is simply Impossible since they launched seller help page

Originally Posted by rsot (Post 1152105)

Literally impossible without buyer accepting a feedback revision request from the buyer - it can be rough

Originally Posted by muzzie (Post 1152168)

Since that new appeal system came, it became almost impossible to get neg removed via chat or phone.

Originally Posted by yankee (Post 1152170)

They are automatic.... You dont even need to do anything. For USA, TOP RATED sellers anyways.

Originally Posted by yankee (Post 1152170)

They are automatic.... You dont even need to do anything. For USA, TOP RATED sellers anyways.

Originally Posted by james13v (Post 1152196)

Automatic sometimes can take up to a week. So people think the feedback isn't removed. When it actually is.

Originally Posted by e2free (Post 1152191)

Yes it is, use to be any feedback removed by trying but now not anymore if system removes it manually impossible

Originally Posted by yankee (Post 1152209)

I have no idea what you are talking about. It certainly is possible.

Originally Posted by james13v (Post 1152147)

I just called in and got 3 negatives removed , on the same account. Feedback doesn't matter much anymore, so I don't try that hard to get them removed, but sometimes one pisses me off and I call in about it. Sometimes it takes more than one call. But I have about a 50/50 chance of getting it removed. Even when one rep says impossible. Sometimes the reps enjoy removing them. It's all about finesse.

Originally Posted by solefoodbk (Post 1152227)

100% agreed.

There is simply nothing impossible with eBay. Anything can be overturned, ANYTHING except suspension from unpaid fees. From my experience at least. This just happened with me Saturday. It's about 50/50 chance the first time I call in. If they deny me I use their reasoning and try to think of a way to bend the policy to fit into my favor. It works like a charm, always. Just have to be good at talking, and willing to think outside the box.

Originally Posted by muzzie (Post 1151989)

Seems it is very dependant on the mood of the rep and phase of moon. I sold an item, buyer was not paying for a week. I waited a week, then canceled the sale. He left a neg. I tried to get it removed, but no luck - "customer was upset so his right to leave a neg is correct".

Originally Posted by solefoodbk (Post 1151985)

I got off the phone with eBay trying to get a feedback removed. Not to go into specifics, but what they had mentioned was if you offer free 30 day returns and a customer opens a return and then leaves feedback that is grounds for automatic removal?

I offer 30 day returns for all my items, never had done free returns. I know some really don't care about feedback but I do. Naturally if you are selling 10,000+ items with a shooting star its a little different but I take feedback seriously for an account not at that status.

FYI: I talked to merchant support, they aren't normal customer support. Merchant support knows what they are talking about 90% of the time.