Free Returns = Automatic Negative Feedback Removal?

[solefoodbk]

I got off the phone with eBay trying to get a feedback removed. Not to go into specifics, but what they had mentioned was if you offer free 30 day returns and a customer opens a return and then leaves feedback that is grounds for automatic removal?

I offer 30 day returns for all my items, never had done free returns. I know some really don't care about feedback but I do. Naturally if you are selling 10,000+ items with a shooting star its a little different but I take feedback seriously for an account not at that status.

FYI: I talked to merchant support, they aren't normal customer support. Merchant support knows what they are talking about 90% of the time.

[muzzie]

Originally Posted by solefoodbk

I got off the phone with eBay trying to get a feedback removed. Not to go into specifics, but what they had mentioned was if you offer free 30 day returns and a customer opens a return and then leaves feedback that is grounds for automatic removal?



I offer 30 day returns for all my items, never had done free returns. I know some really don't care about feedback but I do. Naturally if you are selling 10,000+ items with a shooting star its a little different but I take feedback seriously for an account not at that status.



FYI: I talked to merchant support, they aren't normal customer support. Merchant support knows what they are talking about 90% of the time.

Seems it is very dependant on the mood of the rep and phase of moon. I sold an item, buyer was not paying for a week. I waited a week, then canceled the sale. He left a neg. I tried to get it removed, but no luck - "customer was upset so his right to leave a neg is correct".

[solefoodbk]

Originally Posted by muzzie

Seems it is very dependant on the mood of the rep and phase of moon. I sold an item, buyer was not paying for a week. I waited a week, then canceled the sale. He left a neg. I tried to get it removed, but no luck - "customer was upset so his right to leave a neg is correct".

I meant if you offer free 30 day returns and they open a return. You can’t expect to get feedback removed if you go threw the appeal on the website. You have to call merchant support #, it’s routed to staff in Texas, and Utah. I could easily have gotten that feedback removed, easily. Just have to call. But sometimes it’s harder and I’d rather just have it be automatic instead of trying to think of creative ways to get them to remove it.

[muzzie]

Originally Posted by solefoodbk

I meant if you offer free 30 day returns and they open a return. You can’t expect to get feedback removed if you go threw the appeal on the website. You have to call merchant support #, it’s routed to staff in Texas, and Utah. I could easily have gotten that feedback removed, easily. Just have to call. But sometimes it’s harder and I’d rather just have it be automatic instead of trying to think of creative ways to get them to remove it.

Also had free returns, and it was also not possible to remove neg, as "customer had bad exlerience"

[james13v]

Originally Posted by muzzie

Also had free returns, and it was also not possible to remove neg, as "customer had bad exlerience"

free returns means feedback removal. Sometimes it takes some time tho, unless you call in. It has been like this for quite a long time. It's a seller protection you get, for being willing to pay for the return.

[muzzie]

Originally Posted by james13v

free returns means feedback removal. Sometimes it takes some time tho, unless you call in. It has been like this for quite a long time. It's a seller protection you get, for being willing to pay for the return.

Never worked for me although returns always accepted and free .

[james13v]

Originally Posted by muzzie

Never worked for me although returns always accepted and free .

could be a country specific thing. I don't know. It's always worked for me.

[e2free]

Ebay feedback removal is simply Impossible since they launched seller help page

[rsot]

Originally Posted by e2free

Ebay feedback removal is simply Impossible since they launched seller help page

Literally impossible without buyer accepting a feedback revision request from the buyer - it can be rough

[james13v]

Originally Posted by rsot

Literally impossible without buyer accepting a feedback revision request from the buyer - it can be rough

I just called in and got 3 negatives removed , on the same account. Feedback doesn't matter much anymore, so I don't try that hard to get them removed, but sometimes one pisses me off and I call in about it. Sometimes it takes more than one call. But I have about a 50/50 chance of getting it removed. Even when one rep says impossible. Sometimes the reps enjoy removing them. It's all about finesse.

[yankee]

It has been a couple years now that FREE 30 day returns gets feedback removal. Keep in mind the item must be returned and a refund given. OR if you can get the buyer to say they refuse to return.

If you dont call or email ebay, it is only removed once a month automatically and sometimes can be missed without calling/emailing.

[muzzie]

Since that new appeal system came, it became almost impossible to get neg removed via chat or phone.

[yankee]

Originally Posted by muzzie

Since that new appeal system came, it became almost impossible to get neg removed via chat or phone.

They are automatic.... You dont even need to do anything. For USA, TOP RATED sellers anyways.

[e2free]

Originally Posted by yankee

They are automatic.... You dont even need to do anything. For USA, TOP RATED sellers anyways.

Yes it is, use to be any feedback removed by trying but now not anymore if system removes it manually impossible

[james13v]

Originally Posted by yankee

They are automatic.... You dont even need to do anything. For USA, TOP RATED sellers anyways.

Automatic sometimes can take up to a week. So people think the feedback isn't removed. When it actually is.

[yankee]

Originally Posted by james13v

Automatic sometimes can take up to a week. So people think the feedback isn't removed. When it actually is.

Even two weeks. The people above saying impossible, I have no idea what they are talking about. It certainly in not 30 DAY automatic feedback removals on Top Rated USA accounts.

[yankee]

Originally Posted by e2free

Yes it is, use to be any feedback removed by trying but now not anymore if system removes it manually impossible

I have no idea what you are talking about. It certainly is possible.

[solefoodbk]

Originally Posted by yankee

I have no idea what you are talking about. It certainly is possible.

Yeah I don't know why people are saying this. Not that I get a bunch of negative feedback, but when I do I always get it removed. You have to call merchant support, I believe they are based in Texas now. The people saying its impossible are requesting a call back from general eBay support, or appealing it threw the website. That will never work in most cases.

[solefoodbk]

Originally Posted by james13v

I just called in and got 3 negatives removed , on the same account. Feedback doesn't matter much anymore, so I don't try that hard to get them removed, but sometimes one pisses me off and I call in about it. Sometimes it takes more than one call. But I have about a 50/50 chance of getting it removed. Even when one rep says impossible. Sometimes the reps enjoy removing them. It's all about finesse.

100% agreed.

There is simply nothing impossible with eBay. Anything can be overturned, ANYTHING except suspension from unpaid fees. From my experience at least. This just happened with me Saturday. It's about 50/50 chance the first time I call in. If they deny me I use their reasoning and try to think of a way to bend the policy to fit into my favor. It works like a charm, always. Just have to be good at talking, and willing to think outside the box.

[james13v]

Originally Posted by solefoodbk

100% agreed.

There is simply nothing impossible with eBay. Anything can be overturned, ANYTHING except suspension from unpaid fees. From my experience at least. This just happened with me Saturday. It's about 50/50 chance the first time I call in. If they deny me I use their reasoning and try to think of a way to bend the policy to fit into my favor. It works like a charm, always. Just have to be good at talking, and willing to think outside the box.

Yep. I've had ebay reps do things that should be impossible. Higher up people have even more power. Actually, correction. One thing I have found impossible so far. I'm suspended on the ebay forum. Can't get that change lol. Only emails, and it goes to some other team somewhere that I don't think is even email. And they don't give a rats ass. **** them.

[paulfoltyn]

Originally Posted by muzzie

Seems it is very dependant on the mood of the rep and phase of moon. I sold an item, buyer was not paying for a week. I waited a week, then canceled the sale. He left a neg. I tried to get it removed, but no luck - "customer was upset so his right to leave a neg is correct".

I had a buyer say it was delivered late, tracking showed it was on time, that i'd looked him up on facebook and that the item was both new and used .. all in one feedback .. ebay refused to remove it. I have no idea how you can say contradictory things and ebay think its acceptable

[jal1995]

Originally Posted by solefoodbk

I got off the phone with eBay trying to get a feedback removed. Not to go into specifics, but what they had mentioned was if you offer free 30 day returns and a customer opens a return and then leaves feedback that is grounds for automatic removal?

I offer 30 day returns for all my items, never had done free returns. I know some really don't care about feedback but I do. Naturally if you are selling 10,000+ items with a shooting star its a little different but I take feedback seriously for an account not at that status.

FYI: I talked to merchant support, they aren't normal customer support. Merchant support knows what they are talking about 90% of the time.

that's 95% true, I was offering free return on an account and most of the times I just tell the agent that I offer free return and if my customer isn't satisfied with it then he could ship it back for free rather than screwing my feedback score and he deleted it for me