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- - How long do you have to respond to a request before a buyer can escalate the case (https://www.aspkin.com/forums/ebay-discussion/146242-how-long-do-you-have-respond-request-before-buyer-can-escalate-case.html)

comdon

12-16-2021 05:15 AM

How long do you have to respond to a request before a buyer can escalate the case

How long do you have to respond to a request before a buyer can escalate the case and can will your funds still be released while this request is still open.

Hank	12-16-2021 05:20 AM

Re: How long do you have to respond to a request before a buyer can escalate the case

A buyer can escalate a case after 8 days, if you've failed to respond beforehand then you'll almost certainly lose the case.

Funds will not be released unless the matter has been resolved in your favour, but definitely not whilst in dispute.

rsot	12-16-2021 06:04 AM

Re: How long do you have to respond to a request before a buyer can escalate the case

What's the buyer creating the case about OP?

comdon

12-16-2021 06:54 AM

Re: How long do you have to respond to a request before a buyer can escalate the case

Quote:

Originally Posted by rsot (Post 1179248)

What's the buyer creating the case about OP?

Item not received but tracking shows item has been delivered

phaz0rz

12-16-2021 09:43 AM

Re: How long do you have to respond to a request before a buyer can escalate the case

Upload tracking to the case.

Say something polite to the buyer like "We're sorry for any inconvenience. Since the tracking number for your order is confirming delivery in the correct location and we are in compliance with eBay's seller protection program, we kindly ask that you escalate your case for review by eBay whenever you are given the opportunity to do so."

You'll win every time.

Funds will be held until the case is resolved.

Roy3805

12-16-2021 01:38 PM

Re: How long do you have to respond to a request before a buyer can escalate the case

That’s a easy case to win just upload tracking showing it’s delivered.. but after you win that case. He may open a dispute with PayPal or his cc company. So just be prepared for that

agent006140

12-16-2021 02:20 PM

Re: How long do you have to respond to a request before a buyer can escalate the case

You are in UK.
Did you receive an Ebay email informing a case has been open and you have x days to respond ?

SaiJin

12-16-2021 03:03 PM

Re: How long do you have to respond to a request before a buyer can escalate the case

Quote:

Originally Posted by comdon (Post 1179263)

Item not received but tracking shows item has been delivered

Definitely respond back asap with tracking but be nice about it.

From time to time I even escalate the claim myself just to close it out if the update on tracking shows delivered

Uranio

12-21-2021 11:38 AM

Re: How long do you have to respond to a request before a buyer can escalate the case

usually 3 business days

Hank	12-21-2021 02:09 PM

Re: How long do you have to respond to a request before a buyer can escalate the case

Quote:

Originally Posted by Uranio (Post 1179721)

usually 3 business days

I know you're spam-posting merely to get to 25 posts but there's no need to blindly post wrong answers whilst doing it.

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