How long do you have to respond to a request before a buyer can escalate the case
How long do you have to respond to a request before a buyer can escalate the case and can will your funds still be released while this request is still open.
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Re: How long do you have to respond to a request before a buyer can escalate the case
Upload tracking to the case.
Say something polite to the buyer like "We're sorry for any inconvenience. Since the tracking number for your order is confirming delivery in the correct location and we are in compliance with eBay's seller protection program, we kindly ask that you escalate your case for review by eBay whenever you are given the opportunity to do so."
You'll win every time.
Funds will be held until the case is resolved.
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Re: How long do you have to respond to a request before a buyer can escalate the case
That’s a easy case to win just upload tracking showing it’s delivered.. but after you win that case. He may open a dispute with PayPal or his cc company. So just be prepared for that