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Old 04-30-2013
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Default Buyer won't respond to Ebay Buyer Protection Case

I had a buyer that filed a buyer protection case for an "item not received". I did ship the item when the sale was originally made but USPS lost the package. After being notified through the case filling, I shipped out the item again and responded to the buyer that the item was being shipped out. The buyer has now received the item and the ebay buyer protection case now reflects that but the buyer has yet to respond to the case. The case is still open and it has been around 20 days since our last conversation (through the ebay buyer protection case). My question is this: How long does the buyer have to respond to the Ebay buyer protection case if it is currently in the "work it out" phase? I haven't elevated the case since I know that's a bad idea but I want the case to end already. Is there any way for me to end this case as it appears that the buyer as completely forgotten the case is still open.
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Old 04-30-2013
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They give the buyers a few weeks to respond. If they dont you win the case. Submit new tracking to ebay and have them close it if you are concerned
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Old 04-30-2013
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you know you can personally contact the bueyer? why not give it a shot?
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Old 05-02-2013
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I think it is like 25-30 days. I can't remember but back when I use to ship overseas, I would try to keep these cases open as long as possible so they would time out. I want to say it was nearly a month. If you find out please share with the board. Was 3-4 years ago since I had a case like that. Knock on wood. But it should just time out. I wouldn't worry about it. They only have so long to escalate it. Just leave it alone for now.
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Old 05-02-2013
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Just keep all your info on tracking and the case story. Wait it out - dont rock the boat until a reply comes out
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Old 05-02-2013
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Originally Posted by lolhippl View Post
you know you can personally contact the bueyer? why not give it a shot?
Better at this point to keep the silence.

Avoid forcing a bad reaction.

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