Buyer won't respond to Ebay Buyer Protection Case - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 04-30-2013
Junior Member
 
Join Date: Mar 2013
Posts: 15
Thanks: 1
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 51%
iTrader: (0)
Default Buyer won't respond to Ebay Buyer Protection Case

I had a buyer that filed a buyer protection case for an "item not received". I did ship the item when the sale was originally made but USPS lost the package. After being notified through the case filling, I shipped out the item again and responded to the buyer that the item was being shipped out. The buyer has now received the item and the ebay buyer protection case now reflects that but the buyer has yet to respond to the case. The case is still open and it has been around 20 days since our last conversation (through the ebay buyer protection case). My question is this: How long does the buyer have to respond to the Ebay buyer protection case if it is currently in the "work it out" phase? I haven't elevated the case since I know that's a bad idea but I want the case to end already. Is there any way for me to end this case as it appears that the buyer as completely forgotten the case is still open.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 04-30-2013
Senior Member
 
Join Date: Jun 2010
Posts: 2,657
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default

They give the buyers a few weeks to respond. If they dont you win the case. Submit new tracking to ebay and have them close it if you are concerned
Reply With Quote
  #3  
Old 04-30-2013
Junior Member
 
Join Date: Feb 2013
Posts: 20
Thanks: 3
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 52%
iTrader: (1)
Default

you know you can personally contact the bueyer? why not give it a shot?
Reply With Quote
  #4  
Old 05-02-2013
Executive [VIP]
 
Join Date: Nov 2012
Posts: 3,090
Thanks: 407
Thanked 661 Times in 489 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default

I think it is like 25-30 days. I can't remember but back when I use to ship overseas, I would try to keep these cases open as long as possible so they would time out. I want to say it was nearly a month. If you find out please share with the board. Was 3-4 years ago since I had a case like that. Knock on wood. But it should just time out. I wouldn't worry about it. They only have so long to escalate it. Just leave it alone for now.
Reply With Quote
  #5  
Old 05-02-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,222
Thanks: 4,615
Thanked 7,103 Times in 6,470 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

Just keep all your info on tracking and the case story. Wait it out - dont rock the boat until a reply comes out
Reply With Quote
  #6  
Old 05-02-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,969
Thanks: 5,467
Thanked 8,998 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

Quote:
Originally Posted by lolhippl View Post
you know you can personally contact the bueyer? why not give it a shot?
Better at this point to keep the silence.

Avoid forcing a bad reaction.

Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ebay Buyer Protection Case! Bunneh Subscriber Discussions 6 02-11-2013 12:06 AM
How do you respond to a buyer’s question outside of eBay? TenYearEbayer eBay Discussion! 10 12-06-2012 03:00 AM
Buyer opened a case on Ebay, but won't respond or send item back? Need Advice Kcmarsh eBay Discussion! 7 08-06-2012 04:04 AM
ebay buyer protection case mark2be eBay Discussion! 7 11-23-2011 05:45 PM


Aspkin Group

All times are GMT -5. The time now is 04:48 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts