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WTF, eBay discounting all my items by 20%
 

Is anyone else receiving 20% less for each sale today? I've just been on with eBay for the past hour and they couldn't explain why (they eventually just hung up). I haven't signed up for any discount promotions etc. Absolute joke, I've been working today to just break even and eBay can't even tell me WTF is happening.

Re: WTF, eBay discounting all my items by 20%
 

Did they enroll you in promoted listings? That would include an additional charge in fees. Etsy does something similar and it's an additional 15% when item sells.

Re: WTF, eBay discounting all my items by 20%
 

Huh? Are you sure you didn't unintentionally enroll in their promo program?

Re: WTF, eBay discounting all my items by 20%
 

Thanks for the replies guys. Just checked and I had a multi-buy campaign for all my items that has just ended today - it was running for 3 years. Not sure why that has resulted in the 20% discount (max discount was 7% for the campaign) but I have enabled the campaign again in the hope that this will fix the issue.

Re: WTF, eBay discounting all my items by 20%
 

Glad you sorted it out. Funny how ebay couldn't explain it to you.

It is a bit shocking to discover. I had same reaction w/Etsy, they automatically enroll you in promoted listings when opening new account.

Re: WTF, eBay discounting all my items by 20%
 

It was running for 3 years??

You enrolled unintentionally?

Re: WTF, eBay discounting all my items by 20%
 

Yes, three years. I set it up myself and forgot that it was going to end. I'm still having the same issue after re-enabling it, only worse - all my domestic orders are discounted by 20% and then the buyer also receives the multi-buy discount - an absolute disaster. I'm on hold with eBay at the moment, they don't seem to know what's going on. With overnight sales, it's now happening across all four of my eBay shops.

Re: WTF, eBay discounting all my items by 20%
 

That's rough to see OP - what category of sales are you dealing with?

Re: WTF, eBay discounting all my items by 20%
 

Home, Furniture & DIY - just been on with eBay again and they have now advised that they have received many calls about the issue and are trying to resolve it -no indication of how long it will take. Apparently, they have known about it for several days but it only started happening to my accounts yesterday.

Re: WTF, eBay discounting all my items by 20%
 

Just a quick update - the issue is affecting all Northern Irish sellers for sales to mainland UK (which would be the biggest market for us). Someone in eBay has pushed out a software update and seems to have forgotten that Northern Ireland is still part of the UK.

Re: WTF, eBay discounting all my items by 20%
 

Absolute clowns. 20% is a ridiculous amount to pay out in excesss for their silly mistake.

Re: WTF, eBay discounting all my items by 20%
 

I don't think since NI still class under eu and ebay is right it should be 20% less same as if someone from Ireland buy from UK they don't pay VAT.

Check your listing if you put 20% VAT then its right and no error from ebay but if its 0 then something is not right

Check one if your listing I believe you do mentioned 20% in vat box

Re: WTF, eBay discounting all my items by 20%
 

thanks for the info - I wonder how many other ppl are getting screwed like this

Re: WTF, eBay discounting all my items by 20%
 

There's now a post on the eBay forums about the issue. Can't believe they still haven't got it sorted out:

https://community.ebay.co.uk/t5/Sell...200394#M598441

Re: WTF, eBay discounting all my items by 20%
 

top sellers have taken down listings in the meantime of sorting this out - what a rough time

Re: WTF, eBay discounting all my items by 20%
 

Classic ebay incompetence...

Re: WTF, eBay discounting all my items by 20%
 

Don't think its a glitch NI is still part of eu and class as 0% vat where they should be 20% vat before they get their item, same rules should apply as eu

Watch ebay will tell something after few days if they still not notified
Reason amazon doing this since brexit

Re: WTF, eBay discounting all my items by 20%
 

It's made it into the regional press:

https://www.belfasttelegraph.co.uk/n...-41584259.html