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Reply to emails broken.. again
 

This is driving me mad, I've been getting disputes and angry buyers because reply to emails seems to be very hit and miss as to whether the message is delivered. I've seen this has been a problem in the past and now seems to be back again.

Are many other people having problems with this and is there any solution (yes I know just use the web interface but with many messages it IS considerable extra faff)

Thanks

Re: Reply to emails broken.. again
 

So first thing to ask here is how are you replying to messages?

Re: Reply to emails broken.. again
 

I'm replying to buyer messages with a @members.ebay.xx address through Outlook / Gmail directly.

Re: Reply to emails broken.. again
 

Is that the one linked to the eBay itself or a forward email addresss?

I used to have to this issue when I used a forwarding email address to reply

Re: Reply to emails broken.. again
 

No it's the email address linked directly to my account and replying from that email itself.
I've checked and for every pissed off buyer I found the message missing from sent items on the Ebay site but present in my Outlook sent items folder.

Re: Reply to emails broken.. again
 

In theory reply to the members.ebay.co.xx should work but its possible that ebay are seeing it as an attempt to do off-site business and blocking it in some way maybe via keywords.

Sounds like you've reached the point where you'll need to accept the faff or risk unwanted attention on your accounts.

Re: Reply to emails broken.. again
 

...Or simply have to reply to buyers via logging into eb and replying within the platform...

Re: Reply to emails broken.. again
 

This is with people who have already purchased where keywords are no longer filtered. Also some messages are as simple as asking what issue they are having exactly, so definitely not a filter problem.

Re: Reply to emails broken.. again
 

I know logging to ebay to respond can be a pain when you run multiple accounts, but I've never replied to email any other way.

It's just... fool proof and avoids dumb problems like this

Re: Reply to emails broken.. again
 

I seem to mainly have this issue happen, with international buyers.

Re: Reply to emails broken.. again
 

Are you seeing this issue at the moment then?

Re: Reply to emails broken.. again
 

Still current?

Re: Reply to emails broken.. again
 

yes, it's a constant thing, on and off