Reply to emails broken.. again

[sam999]

This is driving me mad, I've been getting disputes and angry buyers because reply to emails seems to be very hit and miss as to whether the message is delivered. I've seen this has been a problem in the past and now seems to be back again.

Are many other people having problems with this and is there any solution (yes I know just use the web interface but with many messages it IS considerable extra faff)

Thanks

[JamesNorth101]

So first thing to ask here is how are you replying to messages?

[sam999]

I'm replying to buyer messages with a @members.ebay.xx address through Outlook / Gmail directly.

[JamesNorth101]

Is that the one linked to the eBay itself or a forward email addresss?

I used to have to this issue when I used a forwarding email address to reply

[sam999]

No it's the email address linked directly to my account and replying from that email itself.
I've checked and for every pissed off buyer I found the message missing from sent items on the Ebay site but present in my Outlook sent items folder.

[Hank]

In theory reply to the members.ebay.co.xx should work but its possible that ebay are seeing it as an attempt to do off-site business and blocking it in some way maybe via keywords.

Sounds like you've reached the point where you'll need to accept the faff or risk unwanted attention on your accounts.

[rsot]

...Or simply have to reply to buyers via logging into eb and replying within the platform...

[sam999]

Originally Posted by Hank

In theory reply to the members.ebay.co.xx should work but its possible that ebay are seeing it as an attempt to do off-site business and blocking it in some way maybe via keywords.

Sounds like you've reached the point where you'll need to accept the faff or risk unwanted attention on your accounts.

This is with people who have already purchased where keywords are no longer filtered. Also some messages are as simple as asking what issue they are having exactly, so definitely not a filter problem.

[SaiJin]

I know logging to ebay to respond can be a pain when you run multiple accounts, but I've never replied to email any other way.

It's just... fool proof and avoids dumb problems like this

[james13v]

I seem to mainly have this issue happen, with international buyers.

[sam999]

Originally Posted by james13v

I seem to mainly have this issue happen, with international buyers.

Are you seeing this issue at the moment then?

[rsot]

Originally Posted by sam999

Are you seeing this issue at the moment then?

Still current?

[james13v]

Originally Posted by sam999

Are you seeing this issue at the moment then?

yes, it's a constant thing, on and off