eBay Suspended & PayPal Limited Forums - MC011

Restore your selling privileges: Action required

We restricted your account because we noticed activity that we believe is a risk to our community.

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All tracking added, so I've replied to them that they can already look at trackings - everything is in order. However, almost 2 days have already passed and no reply from them. What is going on?

rsot	11-16-2022 06:19 AM

Re: MC011 - no reply

Feels like 2 days would be too quick to expect an answer from them - 5-7 days more acceptable?

muzzie

11-16-2022 11:37 AM

Re: MC011 - no reply

Yeah, they've replied to me after 2 days. So slow they are...

martyjump

11-25-2022 01:34 PM

Re: MC011 - no reply

What was the response? Any updates?

muzzie

11-25-2022 01:49 PM

Re: MC011 - no reply

It got sorted. After almost 2 days they've asked for a proof of delivery and an invoice.

martyjump

11-25-2022 02:56 PM

Re: MC011 - no reply

Quote:

Originally Posted by muzzie (Post 1206080)

It got sorted. After almost 2 days they've asked for a proof of delivery and an invoice.

Did you send in real invoices or get creative? How long did it take them to resolve it after you sent those in?

muzzie

11-25-2022 03:25 PM

Re: MC011 - no reply

Quote:

Originally Posted by martyjump (Post 1206087)

Did you send in real invoices or get creative? How long did it take them to resolve it after you sent those in?

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

martyjump

11-25-2022 03:43 PM

Re: MC011 - no reply

Quote:

Originally Posted by muzzie (Post 1206088)

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

Proof of delivery for the invoiced goods or for eBay sales? If invoiced goods, did you get creative with that as well?

muzzie

11-25-2022 04:37 PM

Re: MC011 - no reply

Proof of delivery for the items sold.

martyjump

11-26-2022 01:24 PM

Re: MC011 - no reply

Quote:

Originally Posted by muzzie (Post 1206095)

Proof of delivery for the items sold.

All of my orders will be delivered by today except for one- that is in transit starting yesterday.

I have 1000 orders that have been delivered.

Do you think I should wait until they have all been delivered to respond or should I go ahead and respond now?

martyjump

11-26-2022 08:29 PM

Re: MC011 - no reply

Also- I have an order from October 5th that was international that seems to be lost in transit. I just noticed it- the buyer never sent a message so I was unaware. Should I re-ship this as well and wait for it to be delivered before messaging them back (that would be forever)

rsot	11-27-2022 10:28 AM

Re: MC011 - no reply

Quote:

Originally Posted by muzzie (Post 1206088)

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

Nice on the few hours turnaround

muzzie

11-27-2022 11:16 AM

Re: MC011 - no reply

Quote:

Originally Posted by martyjump (Post 1206168)

I think you should just wait for whatever is delivered to be delivered and ask them to review the account. They tend to ask additional questions if they don't want to just ban you straight away. So they might be fine with 1 item not delivered if 1000 are.

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