MC011 - no reply

[muzzie]

Got a MC011 due selling my items a bit too fast - my bad. Received this message:

Restore your selling privileges: Action required

We restricted your account because we noticed activity that we believe is a risk to our community.

This restriction means the following:
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time.
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below.
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold.
More specific details are provided below.

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review.

All tracking added, so I've replied to them that they can already look at trackings - everything is in order. However, almost 2 days have already passed and no reply from them. What is going on?

[rsot]

Feels like 2 days would be too quick to expect an answer from them - 5-7 days more acceptable?

[muzzie]

Yeah, they've replied to me after 2 days. So slow they are...

[martyjump]

What was the response? Any updates?

[muzzie]

It got sorted. After almost 2 days they've asked for a proof of delivery and an invoice.

[martyjump]

Originally Posted by muzzie

It got sorted. After almost 2 days they've asked for a proof of delivery and an invoice.

Did you send in real invoices or get creative? How long did it take them to resolve it after you sent those in?

[muzzie]

Originally Posted by martyjump

Did you send in real invoices or get creative? How long did it take them to resolve it after you sent those in?

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

[martyjump]

Originally Posted by muzzie

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

Proof of delivery for the invoiced goods or for eBay sales? If invoiced goods, did you get creative with that as well?

[muzzie]

Proof of delivery for the items sold.

[martyjump]

Originally Posted by muzzie

Proof of delivery for the items sold.

All of my orders will be delivered by today except for one- that is in transit starting yesterday.

I have 1000 orders that have been delivered.

Do you think I should wait until they have all been delivered to respond or should I go ahead and respond now?

[martyjump]

Also- I have an order from October 5th that was international that seems to be lost in transit. I just noticed it- the buyer never sent a message so I was unaware. Should I re-ship this as well and wait for it to be delivered before messaging them back (that would be forever)

[rsot]

Originally Posted by muzzie

Few hours once suplplied creative invoices. But obligatory was a solid proof of delivery - I used signed for delivery.

Nice on the few hours turnaround

[muzzie]

Originally Posted by martyjump

Also- I have an order from October 5th that was international that seems to be lost in transit. I just noticed it- the buyer never sent a message so I was unaware. Should I re-ship this as well and wait for it to be delivered before messaging them back (that would be forever)

I think you should just wait for whatever is delivered to be delivered and ask them to review the account. They tend to ask additional questions if they don't want to just ban you straight away. So they might be fine with 1 item not delivered if 1000 are.