Uploading a new ID to ebay for a 'your action needed request'

[rafoman]

Hi,

I have an ebay account which has had a family members ID uploaded a few months ago. However the driving licence has expired and I'm unable to provide a valid DL again for my family member (lives abroad)

Ebay are now asking again to upload my ID and confirm the name and address again. I got a 'Action required:verify your information to continue selling' message

Can I just change the name and address and then upload another family members ID for ebay?

Thanks

[murdered_by_ebay]

Originally Posted by rafoman

Hi,

I have an ebay account which has had a family members ID uploaded a few months ago. However the driving licence has expired and I'm unable to provide a valid DL again for my family member (lives abroad)

Ebay are now asking again to upload my ID and confirm the name and address again. I got a 'Action required:verify your information to continue selling' message

Can I just change the name and address and then upload another family members ID for ebay?

Thanks

what was the exact text of the request?

[rafoman]

This is the message I got, and on my selling platform is a link to upload ID.

Let's verify some business details and upload a document.


Hi XXXX,

Let's get you back on track.

To pass verification, you'll need one of these documents for the primary contact on your account.

Driving licence
Passport
Government issued ID card
You will need this info to meet eBay's regulatory requirements for selling. Please upload your document by 16 Feb, 2023 to release your held payouts.

[murdered_by_ebay]

this likely means that multiple accounts are registered to the same person

[rafoman]

Originally Posted by murdered_by_ebay

this likely means that multiple accounts are registered to the same person

Ok, thanks. I think I'll have to transfer the account to a new person anyway. I assume it would need a new bank attached too since the name on ebay will be different.

[murdered_by_ebay]

you can transfer if no ID has been uploaded yet , if same person has multiple ebay accounts they will be asked to upload ID

it is even possible that over time everybody will be asked to upload ID but those on multiple accounts are first in the queue

[SaiJin]

Originally Posted by rafoman

Hi,

I have an ebay account which has had a family members ID uploaded a few months ago. However the driving licence has expired and I'm unable to provide a valid DL again for my family member (lives abroad)

Ebay are now asking again to upload my ID and confirm the name and address again. I got a 'Action required:verify your information to continue selling' message

Can I just change the name and address and then upload another family members ID for ebay?

Thanks

You can't keep changing info on an account like this.

What's stopping you to reach out to your family member and ask for an updated ID? Can't be that hard