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bad news buyer asked for refund
 

Buyer asked for refund claiming item was defective. I'm positive the philips norelco worked and the charger works as well.

I even sent him the box it came in. (open box never used) he wanted a refund. I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.

I'm nervous what happens now? can he leave me a negative or neutral feedback?

will my refund come from the bank account on file or will they just take it from my sales the next time I sell something equaling $20 or more?

if so since he is a seller I promise I will purchase 3 things from him and leave him negative feedback from 3 different accounts. I'm super pissed and stressed about his lies and stupidity.

also added him to blocked buyer list

sorry for the negative post everyone. I'm so upset I could cry.

Re: bad news buyer asked for refund
 

did he open a case of item not as described?
if not and you refunded him the item but not shipping,that should be the end .
He could leave negative feedback.
do not threaten him,he could report to Ebay.
he could be telling the truth,it may work on your end ,but not for him

Re: bad news buyer asked for refund
 

dude you got scammed. its too late to get the item back.

Re: bad news buyer asked for refund
 

C'mon lets have not tears over such a tiny amount of money.:good:

Returns are part of online trading, get used to it. Withholding the few bucks for postage will more likely infuriate folk more than simply accepting the return, so a neg/neutral has increased likelihood but I reckon as they're a seller too you'll get away with it. Lets not forget scammers very rarely buy cheap wares on their selling account and want the added hassle of returns, it could genuinely be faulty.


As for your threat to attack someone elses business just because you're unable to manage your own used tat online emporium and your fragile emotions then I think your a pathetic drip and should find some other way of making a living. Have a nice day!

Re: bad news buyer asked for refund
 

Welcome to retail.

More than likely a buyer just wanting something for free realizing how much it would cost to get said item back. Refund it and move on.

As for feedback, don't sweat it. It is just part of the game. It will not affect the true metrics you need to worry about like "items not resolved" when ebay dings your account for them stepping in.

The refund will be pulled from either the held payout or your pending balance. If you do not have a balance it will be pulled from either your card on file or if that doesn't work customer service can pull it from your bank.

Re: bad news buyer asked for refund
 

Sadly, this happens henryfalmore - just move on to other more positive sales

Re: bad news buyer asked for refund
 

sorry for the negative post everyone. I'm so upset I could cry.
----------
I think the other is right,find another profession.

Re: bad news buyer asked for refund
 

Did you test the item before shipping?
next time,take out insurance if it is worth it/

Re: bad news buyer asked for refund
 

If he did scam you then he would have to be a real ******* to leave you negative feedback as well, lol

he's not telling the truth. item was in mint condition. i tested the clippers before i sent them and packaged them well

i don't find it funny but I learned my lesson

you're annoying

true. thank you

Re: bad news buyer asked for refund
 

Very true indeed. The pro-scammer does not leave feedback nor do they do it from their selling account.

Re: bad news buyer asked for refund
 

ANY TIME YOU GRANT A VOLUNTARY REFUND, within seller policies ebay has to remove the feedback. Do not forget this !

Re: bad news buyer asked for refund
 

well, buyer left me negative feedback. I have reported buyer and then I submitted a feedback revision request. maybe ebay will remove the negative. now I need to get like 4 positives or so to get my feedback from 96.3% to 100%

Re: bad news buyer asked for refund
 

contact ebay from the chat and explain your situation to a real person, also tell them you refunded them and they kept a working item for free.

Re: bad news buyer asked for refund
 

You'll need a hell of a lot more than four!

Here's the maths...

Say your current feedback is 27 positive, you get a neg. You go from 100% to 96.3%.

You get 4 more positives, you have 31 positives and 1 negative, that's 96.8% positive.

If you get 100 positives it will climb to 99.2%.

Assuming you're not going to do a quick-fire thousand sales then you're stuck with it, ebay will not remove it.

Re: bad news buyer asked for refund
 

The buyer wanted to return it, the seller decided to instead do a partial refund. The buyer now has faulty goods and is out of pocket. Why on earth would ebay want to help this seller???

The feedback will stay.

Re: bad news buyer asked for refund
 

The sale was not within the removal policy and they didn't do a full refund!

Re: bad news buyer asked for refund
 

poignant but true

Re: bad news buyer asked for refund
 

if the seller believes the item is flawless,then she should ask him to return the item and resell.

Re: bad news buyer asked for refund
 

Thats not a flat out policy for all returns.

Re: bad news buyer asked for refund
 

buyer can leave negative feedback if he has a bad experience,has nothing to do whether he gets a full refund or get a refund plus keep the item/
Some sellers will bribe the buyer with $$ so he would not leave negative feedback

Re: bad news buyer asked for refund
 

That is correct, it is all about the buyer experience and if they have bought a product, wanted to return it and given a refund without return, they are entitled to give feedback relating to this experience, positive or negative.

The only time negative or neutral feedback can be removed, is if the buyer cancels the sale after an auction or where immediate payment is not required, as they have not paid or received the order and can not comment on the buyer experience if the seller allows the cancellation of the sale.

Re: bad news buyer asked for refund
 

Sometimes if you get a nice rep on the chat you can show them your prompt willingness to resolve the buyer's complaints plus you gave him a refund/discount. Try at least 2-3 different agents, it may work in your favour.

Re: bad news buyer asked for refund
 

I noticed you said the word "clipper". If you are in the name brand and category I think you're selling in, I am also selling products in that area. The buyers can be extremely picky and difficult. Not to mention the language barrier.

Re: bad news buyer asked for refund
 

I even sent him the box it came in. (open box never used) he wanted a refund. I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.

Re: bad news buyer asked for refund
 

Make sure you don't get feedback revision request confused with feedback removal request, they are two separate things

Re: bad news buyer asked for refund
 

doing way too much for this buyer

Re: bad news buyer asked for refund
 

lol that’s happened to me before. Got scammed for a 5g router brand new unopened and the buyer opened a not as described. Refunded instantly and they still left negative feedback

Re: bad news buyer asked for refund
 

thank you. I just did a feedback removal request. ebay's response:

We've received your request to remove this feedback. We'll review it and respond within 8 hours. You can also check Request status for any updates.
If you've had an issue with a buyer, you can also stop them from bidding on or buying any of your items. Just add them to your blocked buyers list. They'll be blocked until you remove them from the list.

Re: bad news buyer asked for refund
 

what good is keeping the item if it does not work

Re: bad news buyer asked for refund
 

UPDATE:

We reviewed your request to remove the feedback from [lying buyer] for [ITEM]. Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our feedback policies. We understand how important positive feedback is, but giving everyone a chance to share their experiences helps keep our marketplace trusted and fair. This won’t affect your rating as a seller.

Here are some tips for any future issues with buyers
Replying to comments is a great way to tell your side of the story and show other shoppers how you respond when issues come up.
Send a message to your buyer. If you’re able to work things out, you can ask them to change their comments by submitting a feedback revision request.
Get started

If you have any questions or concerns, just get in touch. We’re here to help.

We're glad you're part of our community.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

What's weird is I'm back at 100% and negative is removed.

here is how it looks now:

Positive Feedback (last 12 months): 100%

Member since: Mar-05-23 in United States

1 month 6 months 12 months
Positive 6 30 30
Neutral 0 0 0
Negative 0 0 0

Average for the last 12 months
Accurate description
(29)
Reasonable shipping cost
(29)
Shipping speed
(29)
Communication
(29)

Re: bad news buyer asked for refund
 

Thank you to all who offered me good advice. to all the trolls who mocked me and tried to make me upset. you can burn in Hell!

thank you Aspkin family

Re: bad news buyer asked for refund
 

nice resolution and summary :thumb:

Re: bad news buyer asked for refund
 

It looks like the big guy in the sky has your back and had the feedback removed.

The righteous will prevail.

Well done.

Re: bad news buyer asked for refund
 

EBAY is so confusing.

Re: bad news buyer asked for refund
 

I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.
krnl download
hdstreamz.uno

Re: bad news buyer asked for refund
 

not refunding the shipping cost was accepted?

Re: bad news buyer asked for refund
 

I think you need a deep look into how you do ebay sales. 1) Anyone can return anything at anytime, even if you don't offer returns. If the item was truly working, maybe bad luck and one off, but is it that hard to sell it again?
Trying to not pay for shipping and just refunding the item is stupid. Let the buyer return the item and if it never comes back, you don't have to refund, if it does come back and its not what you sent, give him 50% refund and move on.
The funds were probably held when he opened a return and will be taken from future sales unless you don't have any future sales, then they will bill your payment source.
if you retaliate and try to leave him negative feedback, I think ebay would (and should) shut your account down and if I was the buyer I would leave you negative feedback as well.

Run an honest business and you won't have any problems (not saying you sold him garbage, but I am saying your way of handing it is garbage :) )

Re: bad news buyer asked for refund
 

Can't say to this on eb ...