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Best Way Of Dealing With Scam Buyers On Ebay
 

Hey Guys,

I have a buyer on ebay, who allegedly hasn't received an item I sent on 23rd September regular second class post. The items is low value and not worth sending with tracking. When I check the buyers feedback they have left negative feedback for 16 different transactions in the last year saying they didn't receive the items in question. They have a feedback of 250. To have that many items go missing with Royal Mail in a year is impossible. They are clearly scamming sellers.

I know what will happen if I don't refund they buyer, ebay will as I have no tracking. I've had situations like this before and done a chat with an ebay agent and asked how can it be genuine for a buyer to have this many items go missing, and all they say is an item has to has tracking to prove it has arrived.

Anyone got any advice on dealing with scammer like this?

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

All you can do is refund mate. Always a bitter pill to swallow but you are in a no win situation without tracking.

where does your buyer live?
It is possible due to mail theft or just poor mail service,a buyer in rural Mexico often filed INR on low priced trinklets and sellers just mail with no tracking to Mexico.
She was banned from buying,reason-hazard to Ebay seller community.
You should report your buyer.
You can block her.from buying from you in the future

Many Ebay sellers who sell postcards,ribbons,stamps,magazines,coupons do not use tracking,low price items .

Ebay has no way to know who is telling the truth,there is a saying -Dont sell anything you cant afford to lose

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

better solution is a fast refund ( I have lost one account for 3$ order and negative feedback ...

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

You could try and contact eBay by either phone or chat and report the situation, I have had in the past done this with a habitual and serial negative feedback leavers.

At present you have to refund otherwise they can open an INR case that you have to refund or eBay will do it for you and you have a hit on your metrics..

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Yep, when you go cheap you pay. Tracking is a must.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Sorry mate, but you have 0 protection.

And eBay won't do anything about it.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

this is correct Freakzilla sadly.

per chance, does this buyer sell anything...?

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

You will have no choice but to refund, ebay will not help you at all other than maybe remove any feedback if they're a serial negger. (Ive had a couple removed even in similar situation to yours).

All you can do is make a claim from Royal Mail, at least it alerts them if there's a problem address. I do it for every single lost item, regardless of value.

Even though I only ever get a packet of stamps as my compensation this is often more than the item cost me to buy in, I don't see it as a net loss.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

You get that refund for first class no tracking? Even in the form of stamps, that nice of Royal Mail to keep customers happy

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Yes, you get a book of 8 stamps @£1.25 each no questions asked. That's a tenner for an item which maybe cost me £1 to buy in and £1.55 in lost postage. Net gain and why I never get wound up by cheap item claims.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

I will block the buyer then report to eBay wait a bit if it has not been banned I think the only solution would be the refund to avoid claims and as it is a cheap item there is no big loss

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

For a £5 item? I don't think so.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

You have to have proof of postage to make a claim though.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Unfortunately not, if they did I would scam them. lol

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

No you don't.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Ebay will take note of your complaint,if he is a habitual INR complainer,Ebay will remove his buying privilege,but he can still sell

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

pretty cool to note - nice "perk"

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Did you send as 2nd class letter, large letter or small parcel? Large letters & parcels get a delivery confirmation scan (if the postie remembers to scan it)

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

what a headache this is, you can get creative in teaching them a lesson.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

teaching a lesson requires even more effort and time

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Dont sell anything you cant afford to lose on Ebay.
if you dont want to pay for tracking and come here and cry about your loss,nothing we can do for you.
Ebay sellers who sell low price items and do not use tracking,usually expect some losses,but make enough to cover it.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

How can you prove you sent it then?

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Not if it's just a stamp

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

Not crying about it, asking for opinions.

You've got a terrible way of responding to people.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

sorry if it offends you,this topic has been around since day 1 of Ebay.
back then there is no Paypal,some buyer will send cash.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

The Royal Mail website states proof of postage as below :

Certificate of posting (provided automatically for Royal Mail Signed for® items and Royal Mail Special Delivery Guaranteed by 1pm ®(not posted on account) and available on request at Post Office® branches for other items);

Horizon certificate of posting;

Where a collection from home or workplace has been booked, a Collection

Notification or email receipt received after the item has been collected;

Without it how would they even know you had posted the item? You could not bother sending anything and making claims.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

I've already told you you do not need proof of posting to make a claim, why not simply make a claim and find out for yourself?

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

If you used a stamp then there's nothing you can do, you should buy your postage online instead of using stamps to avoid problems like this.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

I don't think it'll work if he used stamps, if you use postage purchased online through Royal Mail I believe they can see if the postage has been scanned or not somewhere along the way so that's the reason you get a refund, but with a stamp I don't think they will refund since there's no proof at all that you even mailed something, though I'd give it a try anyway.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

cash, checks, and money orders - golden age

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

you can bid on your own auction,and call the buyer if he has not paid,at year end.
There is also escrow service offered by third party,seller has to pay for listing and extra pictures.
FVF was like 5%,you mail a check to Ebay.
Anyone can leave feedback.

Re: Best Way Of Dealing With Scam Buyers On Ebay
 

It will work. I made it clear in my earlier post that they will give you a book of stamps worth a tenner if you cannot provide proof of postage and as I said, this more than covers my losses on cheaper sales.