Best Way Of Dealing With Scam Buyers On Ebay

Freakzilla · #1 10-12-2023

Hey Guys,

I have a buyer on ebay, who allegedly hasn't received an item I sent on 23rd September regular second class post. The items is low value and not worth sending with tracking. When I check the buyers feedback they have left negative feedback for 16 different transactions in the last year saying they didn't receive the items in question. They have a feedback of 250. To have that many items go missing with Royal Mail in a year is impossible. They are clearly scamming sellers.

I know what will happen if I don't refund they buyer, ebay will as I have no tracking. I've had situations like this before and done a chat with an ebay agent and asked how can it be genuine for a buyer to have this many items go missing, and all they say is an item has to has tracking to prove it has arrived.

Anyone got any advice on dealing with scammer like this?

Ebayorbust · #2 10-12-2023

All you can do is refund mate. Always a bitter pill to swallow but you are in a no win situation without tracking.

agent006140 · #3 10-12-2023

where does your buyer live?
It is possible due to mail theft or just poor mail service,a buyer in rural Mexico often filed INR on low priced trinklets and sellers just mail with no tracking to Mexico.
She was banned from buying,reason-hazard to Ebay seller community.
You should report your buyer.
You can block her.from buying from you in the future

Many Ebay sellers who sell postcards,ribbons,stamps,magazines,coupons do not use tracking,low price items .

Quote:

Originally Posted by SaiJin

Sorry mate, but you have 0 protection.

And eBay won't do anything about it.

Ebay has no way to know who is telling the truth,there is a saying -Dont sell anything you cant afford to lose

fokbay · #4 10-12-2023

Quote:

Originally Posted by Freakzilla

Hey Guys,

I have a buyer on ebay, who allegedly hasn't received an item I sent on 23rd September regular second class post. The items is low value and not worth sending with tracking. When I check the buyers feedback they have left negative feedback for 16 different transactions in the last year saying they didn't receive the items in question. They have a feedback of 250. To have that many items go missing with Royal Mail in a year is impossible. They are clearly scamming sellers.

I know what will happen if I don't refund they buyer, ebay will as I have no tracking. I've had situations like this before and done a chat with an ebay agent and asked how can it be genuine for a buyer to have this many items go missing, and all they say is an item has to has tracking to prove it has arrived.

Anyone got any advice on dealing with scammer like this?

better solution is a fast refund ( I have lost one account for 3$ order and negative feedback ...

degsey69 · #5 10-12-2023

You could try and contact eBay by either phone or chat and report the situation, I have had in the past done this with a habitual and serial negative feedback leavers.

At present you have to refund otherwise they can open an INR case that you have to refund or eBay will do it for you and you have a hit on your metrics..

Automasters · #6 10-12-2023

Yep, when you go cheap you pay. Tracking is a must.

**SaiJin** · #7 10-12-2023

Quote:

Originally Posted by Freakzilla

Hey Guys,

I have a buyer on ebay, who allegedly hasn't received an item I sent on 23rd September regular second class post. The items is low value and not worth sending with tracking. When I check the buyers feedback they have left negative feedback for 16 different transactions in the last year saying they didn't receive the items in question. They have a feedback of 250. To have that many items go missing with Royal Mail in a year is impossible. They are clearly scamming sellers.

I know what will happen if I don't refund they buyer, ebay will as I have no tracking. I've had situations like this before and done a chat with an ebay agent and asked how can it be genuine for a buyer to have this many items go missing, and all they say is an item has to has tracking to prove it has arrived.

Anyone got any advice on dealing with scammer like this?

Sorry mate, but you have 0 protection.

And eBay won't do anything about it.

rsot · #8 10-13-2023

Quote:

Originally Posted by SaiJin

Sorry mate, but you have 0 protection.

And eBay won't do anything about it.

this is correct Freakzilla sadly.

per chance, does this buyer sell anything...?

OldTom · #9 10-13-2023

You will have no choice but to refund, ebay will not help you at all other than maybe remove any feedback if they're a serial negger. (Ive had a couple removed even in similar situation to yours).

All you can do is make a claim from Royal Mail, at least it alerts them if there's a problem address. I do it for every single lost item, regardless of value.

Even though I only ever get a packet of stamps as my compensation this is often more than the item cost me to buy in, I don't see it as a net loss.

rsot · #10 10-13-2023

Quote:

Originally Posted by OldTom

You will have no choice but to refund, ebay will not help you at all other than maybe remove any feedback if they're a serial negger. (Ive had a couple removed even in similar situation to yours).

All you can do is make a claim from Royal Mail, at least it alerts them if there's a problem address. I do it for every single lost item, regardless of value.

Even though I only ever get a packet of stamps as my compensation this is often more than the item cost me to buy in, I don't see it as a net loss.

You get that refund for first class no tracking? Even in the form of stamps, that nice of Royal Mail to keep customers happy

OldTom · #11 10-13-2023

Quote:

Originally Posted by rsot

You get that refund for first class no tracking? Even in the form of stamps, that nice of Royal Mail to keep customers happy

Yes, you get a book of 8 stamps @£1.25 each no questions asked. That's a tenner for an item which maybe cost me £1 to buy in and £1.55 in lost postage. Net gain and why I never get wound up by cheap item claims.

Pedroalva · #12 10-13-2023

I will block the buyer then report to eBay wait a bit if it has not been banned I think the only solution would be the refund to avoid claims and as it is a cheap item there is no big loss

Freakzilla · #13 10-14-2023

For a £5 item? I don't think so.

Quote:

Originally Posted by Automasters

Yep, when you go cheap you pay. Tracking is a must.

Freakzilla · #14 10-14-2023

You have to have proof of postage to make a claim though.

Quote:

Originally Posted by OldTom

You will have no choice but to refund, ebay will not help you at all other than maybe remove any feedback if they're a serial negger. (Ive had a couple removed even in similar situation to yours).

All you can do is make a claim from Royal Mail, at least it alerts them if there's a problem address. I do it for every single lost item, regardless of value.

Even though I only ever get a packet of stamps as my compensation this is often more than the item cost me to buy in, I don't see it as a net loss.

Freakzilla · #15 10-14-2023

Unfortunately not, if they did I would scam them. lol

Quote:

Originally Posted by rsot

this is correct Freakzilla sadly.

per chance, does this buyer sell anything...?

OldTom · #16 10-14-2023

Quote:

Originally Posted by Freakzilla

You have to have proof of postage to make a claim though.

No you don't.

agent006140 · #17 10-14-2023

Ebay will take note of your complaint,if he is a habitual INR complainer,Ebay will remove his buying privilege,but he can still sell

rsot · #18 10-14-2023

Quote:

Originally Posted by OldTom

Yes, you get a book of 8 stamps @£1.25 each no questions asked. That's a tenner for an item which maybe cost me £1 to buy in and £1.55 in lost postage. Net gain and why I never get wound up by cheap item claims.

pretty cool to note - nice "perk"

angryatebay · #19 10-14-2023

Did you send as 2nd class letter, large letter or small parcel? Large letters & parcels get a delivery confirmation scan (if the postie remembers to scan it)

thespitefulchant · #20 10-21-2023

what a headache this is, you can get creative in teaching them a lesson.

rsot · #21 10-22-2023

Quote:

Originally Posted by thespitefulchant

what a headache this is, you can get creative in teaching them a lesson.

teaching a lesson requires even more effort and time

agent006140 · #22 10-22-2023

Dont sell anything you cant afford to lose on Ebay.
if you dont want to pay for tracking and come here and cry about your loss,nothing we can do for you.
Ebay sellers who sell low price items and do not use tracking,usually expect some losses,but make enough to cover it.