Forum

Reactive eBay account message
 

Hi there,

I received a message from eBay asking me to contact them to verify some questions in order to reactive my eBay account - Is the account banned?

What type of questions would I expect from them? Most obvious one being will probably what items you are selling and where you are getting them from. I am selling smartwatches but I do not know what to say as to where I am getting them from as I do not have any proof. I simply get them from a distribution warehouse. - I have a business eBay account

Any other questions I could expect? Also what happens to the money that is on hold to pay-out as there is still quite a bit in there. Do I bother processing uncompleted orders at this rate or should I just cancel all orders?

I have already made about 70 sales on the account and to be quite frank, I did it all too fast (within 2 months of about 2.5K) as I did not want to take the slow route.

Re: Reactive eBay account message
 

Welcome to the forum OP - all the best as you master ghost method :thumb:


Account is likely suspended currently. You did sell a lot very quickly and smartwatches electronics products could be risky from the top. If you don't get reinstated, the money will likely be released in 45-60 days

Re: Reactive eBay account message
 

If I complete pending orders and ship them out then I should get my money back right?

There is £600 in pending orders currently. I don't know if I should complete them or not

Re: Reactive eBay account message
 

Its fine to ring them they will just ask you some pretty basic stuff

Its rare for any sort of doc request to happen. Its usually just an oral checkin on the account

I would ring them asap and see how you get on then get the orders shipped out if its restored

Re: Reactive eBay account message
 

They may ask you for invoices for items sold, passport or drivers license and credit card statement. As your sales are growing they want to make sue its you.

Re: Reactive eBay account message
 

They would want to see vendor invoice,showing company name,address and the items you bought,unit price x quantity with your name/company and address.
Have tracking showed some of the customers have received the watch and did any leave you feedback?
Are they authentic or knockoff?

Re: Reactive eBay account message
 

Wait till Feb. Now is Christmas time, ebay is banning randomly. Without any logic.

Re: Reactive eBay account message
 

I don't think it's banned yet, but they'll ask you questions about your planning on eBay.

Make sure you have all your tracking uploaded to show them that you are shipping them FAST!

Re: Reactive eBay account message
 

Best of luck OP - few approaches to be done

Re: Reactive eBay account message
 

Thank you everyone for the replies.

UPDATE - I gave eBay a call, they asked some basic questions and the account was reinstated!

Re: Reactive eBay account message
 

to be sure you need to continue selling , a part of accounts always gets suspended after such a reinstatement

Re: Reactive eBay account message
 

Congrats :thumb:

Re: Reactive eBay account message
 

this has happened to quite a few of my accounts, after re-instatement they get suspended a few days later. anyone know why that is. thanks

Re: Reactive eBay account message
 

Do you start trying to list a load of stuff straight after the suspension?
Or make lots of sales?

Re: Reactive eBay account message
 

what kind of items were you selling from the start?