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Case closed in my favour feedback removal
 

Hello everybody My question is on ebay uk it has always been the case that if a buyer opens an item not receive case and the buyer receives the item and the case is closed in the seller's favour because the buyer did receive the item that the feedback is automatically removed. This has not happened so then asked the seller support for the feedback to be removed explaining the situation of course while typing this fully aware that regardless of what I am going to put and regardless of what happened they will reject the feedback removal so unsurprisingly they rejected the feedback removal why is this happening has anybody got any idea how to deal with this situation as buyers feedback is basically saying that they never received the item and that I am a conman. thank you :)

Re: Case closed in my favour feedback removal
 

they dont remove automatically the feedback if the customer put the feedback because of the delay ,so ebay dont want issues and may not remove it

Re: Case closed in my favour feedback removal
 

It is between you and your buyer,you can ask him to remove it.
There was a time the seller will bribe the buyer with $$

Re: Case closed in my favour feedback removal
 

Buyer already rejected the feedback revisal request though

Re: Case closed in my favour feedback removal
 

USe paragraphs next time please.

So you spoke with customer service yet?

Re: Case closed in my favour feedback removal
 

How do you know that? Where does it say they've asked the buyer to revise it?

Re: Case closed in my favour feedback removal
 

If you used seller hub they refuse every single request call them or chat with them they will remove this

Re: Case closed in my favour feedback removal
 

Hi,

Yes, excatly same case for me too. I chat with them and support tell me please wait we will back to you soon.

Its actually was delay of 7 days and my fault

Re: Case closed in my favour feedback removal
 

please change "USe" to Use. why be rude? at least I am friendly, i'm not here for english leasons and I have a condition

Re: Case closed in my favour feedback removal
 

thanks :) I remember those days lol

Re: Case closed in my favour feedback removal
 

Hi Yes they just seem to say no to everyone I have already tried submitting and of course getting a no and then I have tried ebay chat which I always find awful and have tried ebay phone support and been promised feedback removal several times but never happens

Re: Case closed in my favour feedback removal
 

OP wrote "so unsurprisingly they rejected the feedback removal"...

Re: Case closed in my favour feedback removal
 

More haste, less speed....

"This has not happened so then asked the seller support for the feedback to be removed explaining the situation of course while typing this fully aware that regardless of what I am going to put and regardless of what happened they will reject the feedback removal so unsurprisingly they rejected the feedback removal"

Re: Case closed in my favour feedback removal
 

duly noted - would be clearer if OP wrote out in more spaces rather than just one paragraph...

"the feedback is automatically removed. This has not happened'- seemed to have meant that feedback was not auto removed