Why Does Ebay Support Unjust Negative Feedback

[superduper1]

Can Somebody please explain to me what Ebay actually wants to acheive by non removal of unjust negative feedback by Humans based on common sense?

Now at first thought it would be that they want Sellers to up their game and become perfect

BUT

Ive just realised that you can get Negative feedback even if you sold brand new items, sent out on time etc etc. I sold a brand new bottle of perfume and got a negative from seller saying it dosent last as if to say i made it. I had another negative based on me kindly asking the buyer to please leave us positive feedback to an item i had delivered. They said that my message was hassling them

For Example, Its only if somebody writes that they will virtually K**L you, that they wouldn't class that under "Its the Buyers Experience"

The reason for all this is because how on earth will even the holiest power sellers ever be able to mantain 100 percent even if they have been on for decades. Your now sending out products for Approval

[murdered_by_ebay]

ebay rarely remove feedbacks but may remove the text

however , they have degraded the feedback system by making negative feedbacks less visible to buyers

[agent006140]

If buyer complains the scent does not last long,it could be ⊗⊗⊗⊗,there are many out there.
you can post a comment to defend your product.

[rsot]

Originally Posted by superduper1

I had another negative based on me kindly asking the buyer to please leave us positive feedback to an item i had delivered. They said that my message was hassling them

This is brutal from that buyer - are you doing any post-negotiation for feedback removal?

[superduper1]

Originally Posted by rsot

This is brutal from that buyer - are you doing any post-negotiation for feedback removal?

Trust me i couldnt believe it when that happened, i thought i had seen it all. Refused to remove despite trying to negotiate

[OldTom]

Contrary to the 'we're here to help' message sellers recently received the feedback removal process is surely still being managed by AI bots and they're not willing to override this system manually.

I sell some wares and recently had a cluster of 2 negs and 1 neutral for 'not as described' out of many thousands. They are, you choose your model from a drop down box. How can you not know your own stuff? Applied online for it to be removed - denied. Rang them up explaining the stupidity of this and again denied.

To add insult to injury I applied for a postage credit for the two that were returned ( I shipped the right version) and both were denied.

[agent006140]

To be a retailer,we have to accept the fact that the world is not perfect,we need Thick Skin to put up with some hassles,scams,insults,losses.
look at the big picture,as long as your business is profitable.dont sweat the small stuff.
To add insult to injury I applied for a postage credit for the two that were returned ( I shipped the right version) and both were denied.
This is between you and your buyer,once you agree to accept return for INR,you pay return shipping OR you can opt to let the buyer keeps or destroy the item .

[OldTom]

Originally Posted by agent006140

To be a retailer,we have to accept the fact that the world is not perfect,we need Thick Skin to put up with some hassles,scams,insults,losses.
look at the big picture,as long as your business is profitable.dont sweat the small stuff

Maybe that's what separates successful sellers from mediocre ones - caring about detail, doing what you can to make your account look as good as possible and it's long term well-being particularly for those who are running a business as their only/primary source of income.

In any event, what irks me and others I guess is their 'we're here for sellers' messages when in reality it is mere lip service.

[OldTom]

Originally Posted by agent006140

This is between you and your buyer,once you agree to accept return for INR,you pay return shipping OR you can opt to let the buyer keeps or destroy the item .

Posted my reply above before you edited your message.

This clearly has nothing to do with INR, it's 'not as described'.

It is not between me and the buyer, it is an enforced policy by ebay - the agreement is with them not the buyer should I want the goods returning.

You also missed the point I made about postage credit.

[agent006140]

sorry,i mean INAD.

I dont understand that part of asking Ebay to issue you return postal credit?
If UK is the same as US,when your buyer printed and used the shipping label to return the item to you,the post office will charge Ebay's USPS account,and then Ebay turns around and charge your Ebay seller account.
Are you saying Ebay should reverse that amount?then you need an Ebay rep to manually go to your account to do so.

[smhclfc]

eBay customer services are awful - one person left the negative for me and it was intended for another seller. eBay just removed the comment and left the rating!

[lymbo70]

Is there any trick to get the feedback removed? can a lawyer write a letter to ebay and request removal?

[agent006140]

If you can afford a lawyer,you may want to use the money on the buyer,offer him a good sum of money he cant refuse.

[rsot]

Originally Posted by agent006140

If you can afford a lawyer,you may want to use the money on the buyer,offer him a good sum of money he cant refuse.

Bribery - morning chuckles

[agent006140]

EBAY used to have a customer service to serve sellers selling item $1k and up,these days large volume sellers must get special service.

[rsot]

Originally Posted by agent006140

EBAY used to have a customer service to serve sellers selling item $1k and up,these days large volume sellers must get special service.

Lot of "used to have" things in the past that were very nice - time to forget those (Sadly) and deal with the present

[agent006140]

You never know,they can bring them back.
Some sellers get special treatments,you are just not one of them

[JamesNorth101]

Years ago when sellers used to be able to leave neg feedback it made the buyers a lot more accountable and much more hesitant to leave nonsense negative feedback

Since they removed that its gradually gotten worse and worse with more and more buyers realising they can use the feedback as a way to get refunds - or force sellers to send free items / issue the refund without taking the items back

[agent006140]

EBAY said it did a study and buyers said they hesitated to buy as seller could leave them negative feedback.
In real world,retailers cannot say bad things about their customers,they can ban them from future buying.

[JamesNorth101]

Originally Posted by agent006140

EBAY said it did a study and buyers said they hesitated to buy as seller could leave them negative feedback.
In real world,retailers cannot say bad things about their customers,they can ban them from future buying.

Personally as a seller if someone is hesitant to buy from me people I may leave them negative I would rather they didnt it generally means they are also anticipating that they are going to cause a problem

[rsot]

Originally Posted by JamesNorth101

Personally as a seller if someone is hesitant to buy from me people I may leave them negative I would rather they didnt it generally means they are also anticipating that they are going to cause a problem

Very difficult with the entitlement buyers have these days with free shipping and returns, etc