Trying to figure out how I lost this MC011

[solefoodbk]

Originally Posted by dozen12x12

Why should I not be surprised? The account has followed the published rules.

If I knew of a broken rule, I don't think I'd need to visit a forum about eBay Stealth or suspensions

Account creation is one thing, knowing what would trigger eBay bots is another.

You wrote this knowing what you're doing, right? The fact you second question yourself, do you honestly think eBay won't pick up on it too?

From my experience shipping is number one thing eBay cares about once a shop starts running. Having considered all the stuff that recently happened with China and USA, again, you shouldn't be surprised. Plus the stuff you're shipping from China I would presume is very low value. Again, another red flag.

Simple question: would someone who never sold on eBay before do the things you did on an account with hardly any activity? No, they wouldn't. That is why.

[dozen12x12]

I told the forum here that I source the goods from China and ship to myself here in Thailand. But no way Ebay could see that until I told them in my MC011 response.

I'm just trying to reverse engineer how things went haywire.

I ship FROM Thailand TO the customers - hopefully nothing I said confused that issue - it's configured that way in the account and the listings all show that. Tracking numbers show Thailand -> US shipping. All shipped on time, all getting carrier scans on time, all tracking numbers input on time, all delivered ahead of time. 100% feedback, 0 complaints. 100% real info on the account, all bills paid on time. Still the account was kneecapped.

My point is that eBay had no clue until I showed my sourcing invoice, which they asked for. So just because you guys know more about the wizard behind the curtain of my business doesn't mean they do.

But a) why would sourcing from overseas matter in the first place (it doesn't), b) what triggers a MC011, c) what should I have provided to them instead, if that was indeed the issue? All they asked for was proof that I own the goods by way of an invoice which I gave.

The forum footer says "Stop the guessing games and learn how you can quickly and easily get back on eBay today!" but, while all replies and engagement are appreciated for sure, there seems to be a lot of general negativity and guessing.

You wrote this knowing what you're doing, right?

No, what am I doing? Are you pointing the shame finger at me for... what? Sourcing goods in China? Shipping from Thailand?

Simple question: would someone who never sold on eBay before do the things you did on an account with hardly any activity?

I'm a professional seller with many sales channels and a sophisticated supply and fulfillment chain - why WOULDN'T I do these things? And why don't you too? I don't think selling on ebay is limited to noobs or that new ebay accounts are expected to be ma & pa operations.

Point is... it may be more productive for forum members to sync up rather than accuse.

Someone made a comment I must have been caught doing "Retail Arbitrage" -> No: I bought the goods in bulk months before the sale on ebay and proved it to them with the invoice. Retail arbitrage is when the seller doesn't control or possess the item they sold.

Some say you should know that it's a "red flag" to ship cheap stuff from overseas, or a "red flag" to ship expensive stuff on a new account - so no wonder you were suspended - But that knowledge is not contained in any known eBay on-boarding or help document and isn't coming from the eBay support people as far as I know - it's just forum wisdom that these things can trigger issues.

So while it's understandable that my case raised suspicions or limits in eBay HQ, none of this seems to rise to the level for a full on account restriction/termination.

Here's hoping that ASPKIN forum members want to figure out what makes ebay tick and get accounts unlocked/stay unlocked instead throwing accusations around.

[solefoodbk]

Ok then continue to do the things you're doing and you'll likely be suspended again on your next account.

I'm not accusing of anything, and not sure exactly what you want others to say. If you think your business model and practice is smart, then good luck lol

Answer: You have a brand new account living in Thailand, using USA ship from. Your activity is selling a bunch of cheap things quickly to do something, yes. Again, someone who has never used eBay before would not be doing what you're doing on a new account. Therefore hence why you got flagged by bots which are designed to detect unusual activity. Your activity is unusual for a new account.

You referenced eBay on-boarding or help document. This has nothing to do with stealth. Ebay would not tell you in their policy what they are looking for to find users who make new accounts. Which is what you are doing, and you got caught.

Ebay can suspend whoever they want, whenever they want, and do not need a reason. A reason enough is you getting flagged by the bots and your activity.

[agent006140]

It is so hard trying to follow what he is doing-
he buys from China,and used to have his office in Shenzhen,and ship from there,then he also ships from Thailand,then he also ships from US warehouse under WMT/>> LABEL??
Now he said all he does is ship from Thailand.
So,now Ebay wants to see a vendor invoice, he should have no problem coming up with one,he should be reinstated?
Better talk to a customer service rep not a bot or AI

[rsot]

Good on you agent to even try and understand and analyze the poster's activity. Posts are too long for many ppl to read through - short and sweet would help for clarity but solefoodbk is on it as well so you can be sure some good advice is being given

[dozen12x12]

Well... sorry for the overshares. Will try to keep it simple next time around.

[rsot]

Originally Posted by dozen12x12

Well... sorry for the overshares. Will try to keep it simple next time around.

All good - hopefully solution found and congrats on 25 posts

[agent006140]

Maybe Aspkin can set up a new forum where some legal experts for a fee would look into cases like his and offer advice or help him recover his account.
I am still confused ,he said he is now shipping from Thailand with tracking and all his Ebay buyers are happy but then in the past he was all over the map,in China,in Thailand ,in US ?and the Ebay message is vague,what did he do wrong?

[agent006140]

I have never heard of this Ebay Speedpak policy until I read this thread.
He said he thinks he is suspended due to violation of this policy,but if I understand this policy,it is about Greater China-HK,CHINA and Taiwan,and Thailand is not part of GREATER CHINA,so if he is shipping all his orders from Thailand,why is he in violation?
Unless Ebay starts counting from day 1 when he used to ship from China?

[rsot]

Originally Posted by agent006140

Maybe Aspkin can set up a new forum where some legal experts for a fee would look into cases like his and offer advice or help him recover his account.

Interesitng business proposal but also potential for more problems and complaints hah

[agent006140]

Originally Posted by rsot

Interesitng business proposal but also potential for more problems and complaints hah

If this free forum readers are not into reading and analysing long thread,then someone who is paid will be willing.
if he can just shorten it and tell us his ebay experience and omit all the how wonderful he is ,it makes easier to follow .