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Re: Anyone think accounts are linked by facial recognition?
 

Thanks for the contributed experience - does support the waste of time unfortunately

Re: Anyone think accounts are linked by facial recognition?
 

Yeah they would never disclose that information as to "prevent people circumventing their security system" is what I was told by an Indian eBay rep.

Re: Anyone think accounts are linked by facial recognition?
 

Might not be related, but is uncertain what eBay can see.

Just last week, one of my accounts got locked because a 3rd party tool triggered a suspicious login.

Had to contact them to get it restored. The rep done the usual verification, questions, number to email, etc. Once that was all said and done, the rep said the account would be restored once I changed the password to my email.

Me thinking, why that would even matter to begin with. I complied thinking it was stupid, but once I did. The rep said they checked on their end and confirmed it was changed allowing me to restore the account.

Re: Anyone think accounts are linked by facial recognition?
 

May be bluffing, but they can tell it was changed if they send a link with a hidden image which shows up when you check your messages, for sure if you have their spyware ebay app installed on your phone...

Re: Anyone think accounts are linked by facial recognition?
 

Those reps are entirely useless and just read scripts. They do not have minds, basically human robots.

Re: Anyone think accounts are linked by facial recognition?
 

CSRs don't have power to do as much as the ones way back when customer service was much more genuine, sadly

Re: Anyone think accounts are linked by facial recognition?
 

Someday, one day, yes. Currently, I just don't see the database being there unless they linked you with common data (i.e., dob, address, name). You'd probably have to use the same ID picture, keep the same facial features, and use database points from the common data. If you changed a point between each category, I imagine it would have a statistical chance to beat it.

Re: Anyone think accounts are linked by facial recognition?
 

What is the minimum wage now in California?
$35 /hour?

Re: Anyone think accounts are linked by facial recognition?
 

:focus: hah new thread time agent

Re: Anyone think accounts are linked by facial recognition?
 

Not new thread,when you complain about an Ebay rep,figures how much Ebay has to pay for an American rep with no foreign accent and knows all about Ebay rules.

Re: Anyone think accounts are linked by facial recognition?
 

American reps do not know all about eBay rules, sometimes they are worse. It is a bit of a lottery if you will get a decent rep, if i feel a conversation is going the wrong way I end it and then try again with a different rep.

Re: Anyone think accounts are linked by facial recognition?
 

It is a longstanding principle that you may have to cycle through reps for a decent one - been years like this, if you have the time.

Re: Anyone think accounts are linked by facial recognition?
 

I agree with this.

These people are reading off a script basically and they don't know the inner working completely.

They'll tell you on the phone what they're being told what to say basically.

Re: Anyone think accounts are linked by facial recognition?
 

How do you expect a rep making minimum wage to know all the rules,back in mid 2000,Ebay told the court it has half a million rules !,so figure it must have one million rules by now !!

Re: Anyone think accounts are linked by facial recognition?
 

They are expected to know because that is their job day in day out! This is exactly what they get paid for. Not rocket science.

Re: Anyone think accounts are linked by facial recognition?
 

get paid minimum wage and know all the rules 1/2 million rules,there must be a sucker born every minute.
BTW,how much do you give Ebay $$ ?

Re: Anyone think accounts are linked by facial recognition?
 

yep, can't trust them no matter how nice they sound.

Re: Anyone think accounts are linked by facial recognition?
 

I am having problem with IRS,my accountant filed my return online,no problem in the past,I signed the return and he submitted it.
Now I received a letter from IRS saying I have to go and verify my ID on its site to make sure I am the one,it was a big pain,it wants me to sign in to my account and use a feature called ID ME??where IRS will connect with my cell phone and I will place my driver license on the table and take a photo front and back.then sent it.
I tried several times,it said picture is too dark,so I keep trying and now I am waiting for IRS to approve it.
So if IRS is using it,AMZN and Ebay could as well,to us,it is a big pain.
It will check name and address,Driver license number,DOB and sex on my driver license,does it look at the photo??
It could,if I said I am female and pic is a man,

Re: Anyone think accounts are linked by facial recognition?
 

That is the rules relating to their IT systems and algorithms, no need to remember them. As SaiJin said, they read from a script. They have to understand and remember the risk factors sometimes needing to apply common sense which, often times is lacking.
You should apply to be Rep agent, then we will have a real insider on the forum.

Re: Anyone think accounts are linked by facial recognition?
 

I dont think they will hire me,I get confused counting ten,then I count my toes and after 20,I cover my face with my fingers and cry !!!!!!!
I start selling on Ebay in 1990s,may have called customer service 5 times?
May be Ebay is not your venue,better find a different one to buy/sell,

Re: Anyone think accounts are linked by facial recognition?
 

Which is why you'll be perfect for the job!

Haha, fair play! If you’ve been selling since the 90s and only had to call CS 5 times, you’re definitely doing something right. You must have the magic touch while the rest of us are out here constantly battling their bots.

As for eBay not being my venue... I think I’m in too deep to back out now 😂 Someone's got to figure out how to bypass their nonsense!

Re: Anyone think accounts are linked by facial recognition?
 

I sell physical goods,no digital and I own all my merchandise listed on Ebay.
these days I only sell items I want to get rid of on Ebay,too much work and too little reward.