Anyone think accounts are linked by facial recognition?

[rsot]

Originally Posted by ft16

I did one myself about 5 years ago, lots of hoops to jump through for basically a list of all my listings, orders and messages to customer support, nothing like the amount of information they really hold.

From what i remember I had to give them a passport scan and after about a month I got a phone call from a polite guy who gave me a URL and dictated a long password to access a zip file containing the data.

He was very apologetic and said most people expected to find out why they were suspended but that was never disclosed.

Complete waste of time

Thanks for the contributed experience - does support the waste of time unfortunately

[Nimble]

Yeah they would never disclose that information as to "prevent people circumventing their security system" is what I was told by an Indian eBay rep.

[Ticamen0013]

Might not be related, but is uncertain what eBay can see.

Just last week, one of my accounts got locked because a 3rd party tool triggered a suspicious login.

Had to contact them to get it restored. The rep done the usual verification, questions, number to email, etc. Once that was all said and done, the rep said the account would be restored once I changed the password to my email.

Me thinking, why that would even matter to begin with. I complied thinking it was stupid, but once I did. The rep said they checked on their end and confirmed it was changed allowing me to restore the account.

[Automasters]

May be bluffing, but they can tell it was changed if they send a link with a hidden image which shows up when you check your messages, for sure if you have their spyware ebay app installed on your phone...

[solefoodbk]

Originally Posted by Nimble

Yeah they would never disclose that information as to "prevent people circumventing their security system" is what I was told by an Indian eBay rep.

Those reps are entirely useless and just read scripts. They do not have minds, basically human robots.

[rsot]

Originally Posted by solefoodbk

Those reps are entirely useless and just read scripts. They do not have minds, basically human robots.

CSRs don't have power to do as much as the ones way back when customer service was much more genuine, sadly

[vettefever17]

Someday, one day, yes. Currently, I just don't see the database being there unless they linked you with common data (i.e., dob, address, name). You'd probably have to use the same ID picture, keep the same facial features, and use database points from the common data. If you changed a point between each category, I imagine it would have a statistical chance to beat it.

[agent006140]

Originally Posted by solefoodbk

Those reps are entirely useless and just read scripts. They do not have minds, basically human robots.

What is the minimum wage now in California?
$35 /hour?

[rsot]

Originally Posted by agent006140

What is the minimum wage now in California?
$35 /hour?

hah new thread time agent

[agent006140]

Not new thread,when you complain about an Ebay rep,figures how much Ebay has to pay for an American rep with no foreign accent and knows all about Ebay rules.

[Nimble]

American reps do not know all about eBay rules, sometimes they are worse. It is a bit of a lottery if you will get a decent rep, if i feel a conversation is going the wrong way I end it and then try again with a different rep.

[rsot]

Originally Posted by Nimble

American reps do not know all about eBay rules, sometimes they are worse. It is a bit of a lottery if you will get a decent rep, if i feel a conversation is going the wrong way I end it and then try again with a different rep.

It is a longstanding principle that you may have to cycle through reps for a decent one - been years like this, if you have the time.

[SaiJin]

Originally Posted by Nimble

American reps do not know all about eBay rules, sometimes they are worse. It is a bit of a lottery if you will get a decent rep, if i feel a conversation is going the wrong way I end it and then try again with a different rep.

I agree with this.

These people are reading off a script basically and they don't know the inner working completely.

They'll tell you on the phone what they're being told what to say basically.

[agent006140]

Originally Posted by Nimble

American reps do not know all about eBay rules, sometimes they are worse. It is a bit of a lottery if you will get a decent rep, if i feel a conversation is going the wrong way I end it and then try again with a different rep.

How do you expect a rep making minimum wage to know all the rules,back in mid 2000,Ebay told the court it has half a million rules !,so figure it must have one million rules by now !!

[Nimble]

They are expected to know because that is their job day in day out! This is exactly what they get paid for. Not rocket science.

[agent006140]

get paid minimum wage and know all the rules 1/2 million rules,there must be a sucker born every minute.
BTW,how much do you give Ebay $$ ?

[SaiJin]

Originally Posted by solefoodbk

Those reps are entirely useless and just read scripts. They do not have minds, basically human robots.

yep, can't trust them no matter how nice they sound.

[agent006140]

I am having problem with IRS,my accountant filed my return online,no problem in the past,I signed the return and he submitted it.
Now I received a letter from IRS saying I have to go and verify my ID on its site to make sure I am the one,it was a big pain,it wants me to sign in to my account and use a feature called ID ME??where IRS will connect with my cell phone and I will place my driver license on the table and take a photo front and back.then sent it.
I tried several times,it said picture is too dark,so I keep trying and now I am waiting for IRS to approve it.
So if IRS is using it,AMZN and Ebay could as well,to us,it is a big pain.
It will check name and address,Driver license number,DOB and sex on my driver license,does it look at the photo??
It could,if I said I am female and pic is a man,

[Nimble]

Originally Posted by agent006140

get paid minimum wage and know all the rules 1/2 million rules,there must be a sucker born every minute.
BTW,how much do you give Ebay $$ ?

That is the rules relating to their IT systems and algorithms, no need to remember them. As SaiJin said, they read from a script. They have to understand and remember the risk factors sometimes needing to apply common sense which, often times is lacking.
You should apply to be Rep agent, then we will have a real insider on the forum.

[agent006140]

I dont think they will hire me,I get confused counting ten,then I count my toes and after 20,I cover my face with my fingers and cry !!!!!!!
I start selling on Ebay in 1990s,may have called customer service 5 times?
May be Ebay is not your venue,better find a different one to buy/sell,

[Nimble]

Originally Posted by agent006140

I dont think they will hire me,I get confused counting ten,then I count my toes and after 20,I cover my face with my fingers and cry !!!!!!!

Which is why you'll be perfect for the job!

Haha, fair play! If you’ve been selling since the 90s and only had to call CS 5 times, you’re definitely doing something right. You must have the magic touch while the rest of us are out here constantly battling their bots.

As for eBay not being my venue... I think I’m in too deep to back out now 😂 Someone's got to figure out how to bypass their nonsense!

[agent006140]

I sell physical goods,no digital and I own all my merchandise listed on Ebay.
these days I only sell items I want to get rid of on Ebay,too much work and too little reward.