8,288 EUR disappeared from my balance overnight with no transaction, no payout

[es124]

My eBay.de seller account was permanently suspended on 13 July 2026 and the remaining balance has been held since then.

Yesterday my balance was 14,210.25 EUR. eBay customer service had confirmed that exact figure to me in writing.

Today it shows 5,921.78 EUR.

So 8,288.47 EUR is gone, and there is no record of it anywhere:

- On hold (Einbehalten): 0.00 EUR
- Processing (In Bearbeitung): 0.00 EUR
- Payouts tab: 3 payouts total, the most recent on 1 July 2026. Nothing in September.
- Transaction report: no entry at all on 22 or 23 September
- My bank (Wise, the same account that received every previous payout): nothing received

I emailed eBay the day before asking them to release the funds manually, and the balance changed overnight.

So my question: when eBay releases held funds manually on a suspended account, can it happen that nothing shows up in the payouts tab or the transaction report, and the money is simply in transit? Or has anyone had a balance silently reduced like this and later found out what it actually was?

Customer service has given me three different hold periods so far (60-190 days, then 250 days), so I don't really trust what they tell me.

Germany / eBay S.à r.l. if that matters. Any experience appreciated.

[shingfoo]

suspended MC081?

[es124]

Originally Posted by shingfoo

suspended MC081?

Yes MC081 suspended, will i receive the payout?

[phaz0rz]

That type of suspension is usually for fraud so it's unlikely you'll be getting that money back.


This reminds me of the Paypal AUP violations a lot of people here posted about a few years ago. They'd make the seller wait 6 months, then a few days before the balance would be eligible for withdrawal Paypal would transfer all the funds to themselves.

[es124]

Originally Posted by phaz0rz

That type of suspension is usually for fraud so it's unlikely you'll be getting that money back.


This reminds me of the Paypal AUP violations a lot of people here posted about a few years ago. They'd make the seller wait 6 months, then a few days before the balance would be eligible for withdrawal Paypal would transfer all the funds to themselves.

Today is the day when the full amount was supposed to be released. If what you said is true and the funds were going to be left in the account, why would they leave any money in the account in the first place?

Also, the products have already been delivered, and there is absolutely no issue with them. This has nothing to do with fraud. The only reason for the issue is that they were unable to verify my identity.

[rsot]

I would wait 48 hours for an update on your eb platform - perhaps the amount was transferred to your bank on file...hopefully - if not then yes, likely seized by eb due to whatever allegation

[phaz0rz]

Originally Posted by es124

unable to verify my identity.

They consider that fraud. At least they didn't take all of your money.


Could be that they only took the money for the worst offending sales, but who knows..

[rsot]

Originally Posted by phaz0rz

They consider that fraud. At least they didn't take all of your money.


Could be that they only took the money for the worst offending sales, but who knows..

Valid assumption for the identity phaz - what documents did you provide OP?

[es124]

Originally Posted by rsot

Valid assumption for the identity phaz - what documents did you provide OP?

I upload my passport, correct document but do not accept it bu i already upload 2 months ago accepted second request i sent same document do not accept.

[murdered_by_ebay]

if identity was not verified your question is obsolete as nothing will be paid out

if it is true you were holding 14K on balance ebay never pay out this kind of money to suspended accounts. they will always reject any docs you send as they want to keep the money. only exception is if it is a verified account with extensive selling history registered in a country where account owner is likely to take them to court

ebay works in a different way than what you imagine. if you want to have withdrawals of such a size you start little , increase sales over many months and then after several years and extensive selling history and turnover your account would be able to withdraw such amounts. but if you just sell quickly , amass this balance they suspend account and seize the money

[es124]

What I’m actually trying to find out is this: once the full 73 days have passed and you request a manual payout, does the payout immediately appear in the payment activity and does the amount get deducted from your balance before the money actually arrives?

Or does it normally work the other way around, where you first receive an email saying that the money has been sent to your account?

In my case, there is no indication of a payout at all, but the balance has decreased. That seems very strange to me.

[agent006140]

Does the amount taken match any of the item sold?

[es124]

Originally Posted by agent006140

Does the amount taken match any of the item sold?

No, the amount taken doesn’t match any of the items I sold. My items are usually in the €50–€250 range, and I don’t have any sales that large.

Also, there is no indication anywhere that the money was refunded. I checked the entire payment history and couldn’t find any record showing that a deduction was made. They also haven’t replied to my email through Manage Payments. The fact that this happened on the very same day I contacted them by email is quite suspicious, though.

[solefoodbk]

I have never heard of MC081 lol, guess I'm glad

[hello1212]

Originally Posted by solefoodbk

I have never heard of MC081 lol, guess I'm glad

Neither, perhaps it has something to do with OP's location..

[rsot]

Might have to consider strong legal assistance for this case - legal professional specializing with internet sales platforms and business, if within budget

[agent006140]

Ebay owes him an explanation why the $$ is gone !

[murdered_by_ebay]

on suspended accounts they owe nothing , if account was opened in real name it is possible to take them to court in germany cheaply , likely a few thousand euros cost

[es124]

Originally Posted by murdered_by_ebay

on suspended accounts they owe nothing , if account was opened in real name it is possible to take them to court in germany cheaply , likely a few thousand euros cost

Account open with real name, do you have advice.

[murdered_by_ebay]

if all details are real you can use a lawyer in germany to get the money back , you do not need to visit germany for this

the german legal system is remarkably cheap comparing to english speaking countries. at first a lawyer would send a letter to them warning them of legal consequences and at this point they often give up

[rsot]

Originally Posted by agent006140

Ebay owes him an explanation why the $$ is gone !

Sadly, without legal pressing, ebay ownes nothing - the have operated like this many many times...

[agent006140]

then what will happen to the rest of the money??