Forum

eBay Buyer Protection
 

So they offering now a double protection (ebay+paypal) :

eBay Buyer Protection

Yea I was just going to post this. Just saw it today. Beginning of the end for stealth accounts boys, better sell what you can now. Sooner than later they will make you verify everything just to get an account, because now that Ebay is going to have to pay out of pocket for mistakes, they will crack down BIG time.

Not sure why you say it's going to be the end of stealth accts? ALL of my active listings across all of my ebay accts now have this new buyer protection logo on top. And of course, all of my PayPal accts are confirmed and verified ;)

Meaning they will get more strict on new user. Better make 1000 ebay account now before it's too late.

Yeah but the eBay Buyer Protection is only for customers that don't pay with PayPal.

What happened to PayPal Buyer Protection?
PayPal Buyer Protection on eBay existed only for eBay customers who paid for their purchases through a PayPal account. Now purchase protection and issue resolution for your eBay purchases will be managed by eBay, for all eligible payment methods.

With eBay Buyer Protection, buyers will receive coverage for the purchase price of the item, plus original shipping. eBay Buyer Protection also introduces a new, streamlined process for customer service, so you can get help quickly either on the phone or online.

How does this program benefit sellers?
eBay Buyer Protection makes it easier for buyers and sellers to resolve issues with a new, streamlined process for customer assistance. We encourage buyers to work directly with sellers before opening a case because this is often the fastest and easiest way to resolve problems.

The new system also makes it easy for sellers to give their information to eBay. Sellers can always contact our customer support specialists to discuss their case 7 days a week, between 5:00 AM – 10:00 PM Pacific Standard Time (PST).

Maybe they are getting some government regulations on there ass for having a PayPal monopoly.

Only buyers that pay with:

PayPal
*

ProPay
*

Moneybookers
*

Paymate
*

*Credit card or debit card processed through the seller's Internet merchant account

are covered

It's on their website, here

since ebay and paypal is in the same bed together, I really don't see how this is anything all that new. Doesn't paypal already have buyer protection? In my eyes this is all really a PR campaign for the public. Plus I don't think ebay will pay $$ out of their own pocket for a refund, they will refund the buyer from the sellers paypal account if the issue can't be resolved between the two parties. No need to freak on the issue. Nothing new under the sun here.

Dude, can't you read?

eBay Buyer Protections are for purchases NOT PAID BUY PAYPAL. Meaning if a customer didn't use PayPal then they can not take the money out your PayPal account because you don't have one. ???? How can they take out money from a PayPal account that don't exist? This is for buyers who buy from seller that don't use PayPal read the post above yours. The money is your Merchant Account or Propay or Moneybroker account.

Well how many people are allowed to accept any other means of payment? You can only NOT use paypal if youve already jumped through a million hoops. I mean its pretty much the reason we all have to use stealth. If it was so easy to use propay people would just say F in get a new ebay account and use propay. This whole thing is a PR stunt like cygnusx1 said. 99.999999% of the payments with be paypal with .00000001 coming from the rest of the places. Also keep in mind alot of those other payment processors are mainly used in other countries and this new policy is only for ebay US. Its the exact same policy with bells and whistles so people feel safer.

Also who says they cant take it out of your paypal. You have to have a verified paypal account to sell even if you use another payment method. So even if its propay and you lose for $200 its not like ebay cant debit it from your paypal to recoup the money and if you dont have it put you in the negative. Then once youre negative you cant sell. Pay up or you get suspended. Its not that difficult

Yea from what I have seen Paypal is really the only form of payment now. This may be somewhat of a PR campaign but the fact is that they are cracking down. Think about it, people that create stealth accounts, get good feedback, then sell a $600.00 item, withdraw the money, then either ship a broken or different item. They get off with the money, the account is stealth, and they are home free. There is no money left in the account for Paypal to take, so Ebay has to cover the $600.00 difference. That is what I am talking about, and THAT reason is why Stealth accounts will soon enough become obsolete. However, the amount of identity theft will skyrocket.

Yeah but think about it the customer don't have to use PayPal. They can pay via moneybroker and it covered by eBay buyer protection. eBay don't own moneybroker. So the decision is on moneybroker not ebay to make up the loss.

"Also who says they cant take it out of your paypal." I say, they can't take out of my PayPal because I would use PayPal for small non risky items ranging from 100USD or less and other payment processor or merchant account for larger order. IF YOU DON"T USE PAYPAL WHAT ARE THEY GOING TO FREEZE???????? Hello, not everyone on eBay use PayPal and those numbers are low.

A customer buys a iphone for lets say $600 and pays you via moneybroker. You have a paypal account you DON"T use and the balance is zero. Then another customer buy 2 iphones for $1,200 and pays with paymate. You have 600 in moneybroker and 1200 in paymate and 0 in paypal. Where is ebay going to get yout money on a chargeback?

If you new how to read it say ebay buyer protection are covered for purchases paid via paypal alternative that are ebay approved. MEANING WHEN PAYPAL IS NOT IN THE PICTURE. :doh:

Look at it this way. Since buyer don't have to use PayPal to get protection when shopping on eBay is good news. When can get a second chance here or a break. However, they are up to something. Where the money is going to come from? It might be hard to become a seller in the future.

I guarantee you after this new announcement they will be watching their eBay forums and this one as well to see how sellers are reacting, what they are saying, what are there views, there plans and so on?

I suggest to leave it alone but stay alert and up to date. We might have to brainstorm in secret not in public. Don't tell eBay what you know. Things like this happens because there are many scammers and bad bad sellers out there who mess things up for the good guys making a living.

let the chargebacks begin
 

2 New paypal disputes in 24 hours - that is nice as if ebay customers weren't charge back happy as it is!?!?!? :doh:

Youre thinking too hard. Honestly how many people on here accept money through moneybookers or propay or any service besides paypal? Im gonna go with NONE why, because you cant. I actually used to use moneybookers back in the day and it was pretty good and was very well known for its security IE they used to check into problems unlike paypal (specifically because they didnt hold sellers accountable for chargebacks) so if you bought something with money bookers you can be damn sure they called and asked you questions about what you bought and all that. Also considering you need to be a powerseller to accept these alternative payment methods it really makes no difference. ok propay is now covered but if you cant accept propay then it makes no difference. the policy isnt saying you HAVE to accept these payments, its just saying they are covered. And too many people are forgetting that alot of these payment methods are actually more secure then paypal since they actually look into stuff unlike paypal so in reality it may actually work out better for sellers

guys
 

guys, please stop getting paranoid. It just means ebay will file a resolution fee against on your credit card or paypal (which ever you agreed when you signed as a seller) in case you lose a dispute. They lessen the burden from paypal and other merchant accounts.

This what ebay protection says in regards on paypal.

What happened to PayPal Buyer Protection?
PayPal Buyer Protection on eBay existed only for eBay customers who paid for their purchases through a PayPal account. Now purchase protection and issue resolution for your eBay purchases will be managed by eBay, for all eligible payment methods.

so lets say you received a complaint from ebay as not as described. Ebay will more likely to side the buyer and will reimburse the buyer of purchase. Then ebay will charge you with RESOLUTION fees.... Less strain on your paypal, unless your customer is double dipping.

one of the easiest one is to get paymate. But beware if your ebay goes NARU, your payments not yet deposited to your account will be reversed.

I agree, I had the same thing happen to me. But in all I like how paymate works.

I am glad you can read bobby2000. Not every read "What happened to PayPal Buyer Protection?"

Is it possible to use paymate with many steal accounts or just 1?
I've heard people using it with suspended information and they don't seem to share information with eBay.

really? werent you the guy flipping out like the world was gonna end

official genius: im not really sure if paymate shares all the info with ebay. I know that you can only have 1 paymate per ssn. I do beleive you can use multipul ebay accounts with 1 paymate, the only thing is you would have to intergrate it each time you plan on using that paticular ebay to receive money, ya dig? But as to receiving money from multipul ebays at once is a no go. Ill look into it and pm you what I can find out.

sdot10:hahahahaha!

paymate
 

yes, it could be linked on every ebay account, but could you forecast when will ebay will suspend you, NO

once you go NARU, that paymate account is dead as well. You could make a new one and could have few succesful attempts. Just make sure dont ship anything until it lands your bank account. I learned the hard way.....

Hey Guys,

I don't understand all the hubbub here? It seems to me that eBay has offered something along these lines for a while now, just that they've rebranded it and are more heavily advertising it now?

Buyers have always been able to file disputes either through eBay or PayPal, correct? When my last eBay account got shut down, I had 4 disputes filed against me (see my introduction post).

2 of them were filed through PayPal. I'm pretty sure we all know how that works. PayPal holds the funds, request for information, etc.

2 of them were filed through eBay. There, even though the payments were made using PayPal, eBay did not hold my funds. Of course, I didn't respond to anything, so after 10 days, the cases were closed in favor of the buyer. eBay AUTOMATICALLY paid the buyer back their purchase price + shipping, without touching my PayPal account.

Now I get emails every couple of days or so informing me that I need to pay my "eBay Resolution Fees" immediately and asking me to login to my eBay account and update the payment method I have on file so they can deduct the funds from me that they've already paid to the seller (again, without touching my money). I'm guessing that it is an expired CC that eBay has on file for such purposes, so they can't charge me anything.

What's the difference between this situation and the new eBay Buyer Protection?

Not a relevant reply to my quote. If you read my post, I posted "What happened to PayPal Buyer Protection?" and so did bobby2000 post "What happened to PayPal Buyer Protection?" I think bobby2000 and I saw they same thing and read it. Maybe you should quote yourself lol :D

there is a limit of 200$ before less deductible. They just put less strain on paypal and award the buyer with paypal credits.....

note.......

Buyer protection doesn't exist once your account goes NARU..


One sad thing is buyers has more options to scam the sellers..... And ebay gave them a chance to double dip....

I always use a merchant account on my ebay sales, a buyer could complain with ebay. Buyer wins and get paypal credits.

Buyer complains to credit card company. Charge back. He get his money back.

So lets say the buyer paid 200$ for the item. He gets the item for free and he gets 200$ worth of paypal money.... and sellers loses double time....

I think they realized why Amazon is doing way better than eBay. Maybe they are learning from Amazon. I could eBay will keeping their eye on their stock more to see their result. Beside Amazon doesn't use PayPal.

@ drgonzo2k2, your right on that, they never advertised it that must. So not to many people been through that experience because buyer always thought PayPal was there only superman.

I guess if we don't pay that resolution fee we will get suspended when a dispute arise will will get suspended and go into eBay collection (including stealth account which is not a biggy).

That's 400 total, 200 from eBay and 200 from their credit card company and free merchandise if they are scammers :faint:

NO offense Revenge but you just have no idea what youre talking about. Have you ever used any of the other payment methods? If you had then you wouldnt be making your statmements you just seem WAAAAY to paranoid. No other payment method seems to work like paypal so like i said before just because someone files a dispute with propay or money bookers that doesnt mean you are going to lose money. Stop flipping out and read what other people are writing. You seem to keep telling people to read but obviously you arent.

1) Everyone of these new methods are harder to get than a paypal account. In some cases before you can send money you have to verifiy yourself.
2) They all have protection BETTER than paypal in the case of money bookers, YOU ARENT HELD RESPONSIBLE FOR CHARGEBACKS.
3) In the case of a merchant account first of all you can only use it after going through a verification process, second they actually look into cases so just because you get a chargeback that doesnt mean you automatically lose.

Ebay is the only one on the hook if things go wrong. Like I said before about the only thing that they can do is debit your paypal account BUT how is that going to look if moneybookers for instance says this guy delivered the goods we checked with UPS and he signed for it he said it was not as described but we have video evidence that what he sent back was a brick and ebay says ok we are still charging the seller. The outrage would be huge. This most likely wont last because if ebay loses money they are just going to put back the old policy claiming that there is too much fraud and paypal is the only fraud free system.

And finally again i state that NOBODY USES ANY OF THESE OTHER METHODS FOR PAYMENT its like stating that from now on all cars built before 1940 get free insurance. How many of those are actually still used today.

bob2000: no doubt, if your account gets suspended and your linked via ip then yeah your linked. However I had an ebay account go down which was linked to paymate. Then set up another ebay account and intergrated paymate right away. Of course I waited until I had 20 feedback, but the point is I was not linked to my suspended account and it has been 2 months. And beleive me...I dont ship ANYTHING until I receive a clear payment.

Personally I dont understand what all the hype is about. Has anyone really been affected by ebays protection crap? I just look at like what bob2000 said, its less strain on your paypal account. Anyone else concur?

Hangten I agree with you. Never ship until payment it clear to protect you asset. I also do believe it less strain on our PayPal account. I'll be honest if you can live without paypal the better and secure you are from unfairness.

Triple Whammy from PayPal and eBay
 

I've been selling on eBay for well over 12 years. I'm a powerseller and a long time PayPal user. eBay was great back in the day but things there are now totally out of control. I recently sold a 4 figure item that was shipped UPS insured. I gave what I felt was a liberal return policy for lost or damaged items which was detailed in the listing for the item. Long story short, well after my return period was over, the buyer contacts me saying item was damaged in shipping and demands an instant refund. Buyerer initially refuses to cooperate with UPS or allow them to inspect damage. Buyer then posts SNAD complaints with both PayPal and eBay. Buyer eventually drops the PaYPal complaint and lets UPS inspect the damage.

UPS denies damage claim, suspecting item may have been damaged after shipping, which I make eBay Resolution well aware of. In spite of this, and the fact that it was well past the return period I specified, eBay resolution decides in buyer's favor, and refunds them the whole purchase price. I appeal and lose the appeal. UPS returns damaged item to buyer. Buyer then complains to their CC company, and PayPal deducts the entire amount from my account. Now, on paper at least, I am out twice what I was paid plus the cost of the item. PayPal will 'investigate' but this will take as long as 110 days to complete.

Having been burned before, I immediately took my $$$ out of PayPal as soon as I got wind of this so my initial exposure is limited. However, eBay is threatening to suspend my account and send me to collections if I do not pay the 'resolution charge' immediately. I told eBay resolution about not having the item returned as well as the PayPal chargeback, but they said that they don't care and they will not change their decision. I told the eBay rep that if they want to collect from me, they were going to have to 'tell it to a judge' before I would pay anything. That got their attention! ebay support person freaks out and says they are not allowed to discuss legalities and she will hang up if I mention a judge again.

I am sure that my account will be suspended shortly. I may go the stealth route for a brief time to get rid of inventory, but unless things reverse at eBay, it looks like they are circling the drain.

Can anyone give me any hints as to how to set up a 2nd PayPal & eBay account so I don't get caught? Again, I anticipate this being a stopgap until I get rid of my inventory.


Thanks

Hey Posterboy,

Wow, that's a horrible story, but not unlike a lot of other stories being told here. You did the right thing by getting your funds out of PayPal right away to limit your exposure.

Now I'd recommend that you purchase eBay Stealth, read it, and learn all you can from the book and the forums so you can get new accounts setup properly and be back on your way to selling quickly!

Wow, Poster boy, I am on your side ... And yes, buy "eBay stealth", this really helps a lot not only for eBay, but for other stuffs you want to do online...

eBay's Buyer's protection is way over the board. I have never won any cases since then, all full refund without returning goods. As a matter of fact, there are 2 disputes coming in today .. my goodness, looks like eBay is now becoming a scammers' heaven... I really now consider selling in AMAZON and buying from eBay without paying .. haha .. it's just too easy to get free stuffs from eBay nowaday ..

Yes but do they really pay ? ? ?
 

They have been claiming for years that all paypal payments under 1000USD are totally covered by payal ..
But most of us know this is not true , they don't cover sh#t !
If they can't get the money from the seller they send you a nice email saying sorry try again ?

Maybe this is much the same?

Sad but true. I wouldn't be surprise if a eBay employee buys from a seller and files a dispute and get the merchandise, plus a refund and dings the seller at the sometime. You are darn right the scammers are eBay employees themselves, there're mafias. They get to steal from you with the mega 3.

1) They get your merchandise
2) They get their money back by refund (free merchandise on #1 now)
3) Plus Bonus: They charge you a resolution fee, if you didn't collect the money via PayPal so now you have to PayPal. :rant:


Do the math

1) $500 value
2) $500 value
3) $500 value
+___________
= $1,500 eBay Monopoly Scam





.

Paypal agent told me the rules have changed for paypal. (as far as the item not received dispute) he said that "it does not matter if the person have money in their paypal account or not, if you do not receive your item we will refund you in full"!( on ebay or off ebay the fact remains the same)

It's true, someone did a random dispute on one of my suspended stealth accounts last month, like 30 days after he received the item. The buyer didn't even state why, he probably just was attempting to scam as stated above. Anyways, I didn't respond as I don't mess with my suspended account at all and eventually the buyer got back the money, yet there was nothing in my paypal account, so it went into -53.40. Then I got a nice email saying "please resolve your negative balance". Of course I am thinking "Oh no, please don't send John Doe to collections who lives in 1000 Main Street Alaska with a Virtual Bank account and Virtual Credit Card" LOL

Like seriously, what is stopping people from massively scamming Paypal right back by selling a bunch of items using a stealth account w/ a vba on evay, not shipping them, then transferring the money to another paypal by buying their "own" item from another account that actually has an accessible bank linked to it. Then eventually when the buyers do not receive the items, they place disputes, which paypal AUTOMATICALLY refunds, and puts a ⊗⊗⊗⊗ account into negative. Sounds like they can really SCREW themselves in the end...

I'm sure there is a formula they came up with in the business model that allows for a small percentage of delinquent accounts and waste, but what in the world would they do if a large number of people or a group of really smart people drained them using the method above? :fight: