 Oh my god, ebay has hit a new low. They hate buyers now!
Oh my god, ebay has hit a new low. They hate buyers now!
Here's a copy and paste of livechat after it was altered to remove my personal info including session ID.
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1:31:24 AM SystemSystem
Initial Question/Comment: Buying/Bidding/Searching
1:31:30 AM SystemSystem
Thank you for contacting eBay Account Security Live Help! Your feedback is important to us. Please take time at the end of this chat to fill out a brief survey letting us know how we did today.
1:31:30 AM SystemSystem
Kael has joined this session!
1:31:30 AM SystemSystem
Connected with Kael
1:31:31 AM AgentKael
Hello and thank you for contacting Account Security Live Help, my name is Kael. How may I help you?
1:32:00 AM Customer[ebayid redacted]
Here is what I said in my last chat: I was trying to shop and I was asking a lot of questions to sellers. Then your stupid website blocked me from asking and then it reset my password. ID [ebayid redacted]. email: [email redacted] I can't get into my account at all, even after going through pages of ******** changing my password! Oh my god! It won't let me access my account at all! It says "sign in to change your password"!
1:32:47 AM AgentKael
I understand your concern. Please give me a moment to review your account.
1:35:11 AM AgentKael
Please give me a few more minutes as I have to review a few more things in your account.
1:36:16 AM AgentKael
In order to help you, I need to verify your information. Could you please provide me with your name, address, and telephone number? (Note that eBay would never ask you for sensitive information like passwords and credit card numbers)
1:37:02 AM Customer[ebayid redacted]
[redacted]
1:37:07 AM Customer[ebayid redacted]
[redacted]
1:37:11 AM Customer[ebayid redacted]
[redacted]
1:37:19 AM Customer[ebayid redacted]
[redacted]
1:37:37 AM Customer[ebayid redacted]
If that phone # doesn't match then I put my other one in
1:39:21 AM AgentKael
Perfect!@
1:40:51 AM AgentKael
It appears that your account was accessed by a third party in order to send unsolicited email to other community members. These members have been notified that you did not send these e-mails. In order to prevent any further fraudulent activity, we reset your password and temporarily placed a hold on your account.
1:41:22 AM Customer[ebayid redacted]
Actually it was not
1:41:36 AM Customer[ebayid redacted]
As I said: I was trying to shop and I was asking a lot of questions to sellers. Then your stupid website blocked me from asking and then it reset my password. ID [ebayid redacted]. email: [email redacted] I can't get into my account at all, even after going through pages of ******** changing my password! Oh my god! It won't let me access my account at all! It says "sign in to change your password"!
1:41:55 AM Customer[ebayid redacted]
I was trying to make my shopping faster by asking all potential sellers questions.
1:42:08 AM Customer[ebayid redacted]
So ebay should retell everyone that I did ask
1:42:27 AM Customer[ebayid redacted]
My IP address also has not even changed
1:43:46 AM AgentKael
I am sorry but we did detect an unauthorized activity in your account. If you havent done so already, I suggest changing your *email* password to a secure password. Our spoof tutorial contains important security information to help you protect yourself including the eBay Toolbar which helps you detect spoof eBay sites. Here is the link for your convenience:
http://pages.ebay.com/help/tutorial/accountprotection/js_tutorial.html
1:44:10 AM Customer[ebayid redacted]
Stop pasting form letters
1:44:13 AM Customer[ebayid redacted]
No one was on my account
1:44:38 AM Customer[ebayid redacted]
Your software is really buggy
1:44:39 AM AgentKael
I am sorry I am not pasting form letters.
1:45:13 AM Customer[ebayid redacted]
Did you read what I said?
1:45:29 AM Customer[ebayid redacted]
The content of the form letter indicated you did not
1:47:12 AM AgentKael
I am sorry. But I am not pasting any form letters. I was just simply reminding you to do that for your account safety in the future.
1:48:12 AM AgentKael
Your account has been secured and is now active. I have now sent you a temporary password. Could you confirm that you have received the email?
1:48:31 AM Customer[ebayid redacted]
Yes
1:49:14 AM AgentKael
Great! Please follow the directions on the email and you should be back up and running on eBay.
1:51:09 AM Customer[ebayid redacted]
Okay it worked
1:51:22 AM AgentKael
Perfect! Before I let you go, is there anything else I can assist you with?
1:51:36 AM Customer[ebayid redacted]
Did you say all the sellers I asked questions to (which took me a long time) are told not to answer them?
1:52:22 AM AgentKael
Yes. As it was sent to them when your was detected to have unauthorized activity in it.
1:52:44 AM Customer[ebayid redacted]
Can you have it sent that it was a mistake?
1:52:56 AM Customer[ebayid redacted]
Or I will have to email them all again
1:53:12 AM AgentKael
I am very sorry I cannot do that.
1:53:21 AM Customer[ebayid redacted]
Great
1:54:11 AM Customer[ebayid redacted]
Okay I am still unable to "ask seller a question" anymore
1:55:06 AM Customer[ebayid redacted]
Can you fix this?
1:55:32 AM AgentKael
Yes because as I can see your asq activity has been maxed out.
1:56:06 AM Customer[ebayid redacted]
What are the limits?
1:56:28 AM AgentKael
Yes I assure you your account is already active.
1:57:15 AM Customer[ebayid redacted]
"Yes I assure you your account is already active." -- ?? I still cant asq
1:58:03 AM AgentKael
Yes. Because your asqs has already been maxed out.
1:59:23 AM AgentKael
Is there anything else I can help with today?
1:59:37 AM Customer[ebayid redacted]
What are the asq limits?
2:00:53 AM AgentKael
It is 25 per day.
2:01:27 AM Customer[ebayid redacted]
ooo
2:01:30 AM Customer[ebayid redacted]
That's not much
2:02:08 AM AgentKael
Yes it is to prevent to much spamming which you know is prohibited in eBay.
2:02:16 AM Customer[ebayid redacted]
What about regular "send a message" stuff?
2:03:13 AM AgentKael
Yes that is part of the asq limits per day.
2:03:22 AM Customer[ebayid redacted]
Hmmm
2:03:46 AM Customer[ebayid redacted]
Is it excluded for people who had recent transactions or who are answering the ASQ right?
2:04:02 AM Customer[ebayid redacted]
If not then I'd imagine big sellers would get their accounts messed up regularly
2:04:32 AM Customer[ebayid redacted]
Maybe that's why the big sellers don't answer email a lot.
2:05:10 AM Customer[ebayid redacted]
Although they're still better than ebay emails, not reading what I said and putting out an unrelated form letter.
2:05:19 AM AgentKael
When you answer ASQ's it is not counted.
2:05:44 AM Customer[ebayid redacted]
thanks
2:06:09 AM AgentKael
You are welcome. Is there anything else I can help you with?
2:06:32 AM Customer[ebayid redacted]
Nope.
Send
Connected with a Customer Representative
Session ID: [redacted, too]
Question40
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Last edited by Jonas; 05-27-2008 at 08:58 PM.
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