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  #1  
Old 01-29-2008
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Angry Proof ebay never reads emails ever

How do you get ebay to answer your emails?

Here's proof they never read emails and just send random form letters.

I chopped out some info like my browser, post IDs, my username, and my IP address.

I asked ebay how voting on reviews and guides works. Ebay didn't read what I wrote and sent me an unrelated form letter about their feedback system. I complained they didn't read my email and they sent it to paypal for them to answer.


Quote:


[my info removed]
Subject: PayPal Email Follow Up [post ID removed]





Thank you for contacting PayPal. We believe we responded to your recent

inquiry either through a call into our service center or through
another
e-mail from you.

Please know that we appreciate your business and we want to address
your
questions in a timely fashion. If you still need to speak with a PayPal

representative, please feel free to contact us at 888-221-1161.

Thank you for choosing PayPal!


__________________________________________________ _____________________
This email is sent to you by the contracting entity to your User
Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal (Europe) S.Ã*
r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered
Office:
5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118

349.
__________________________________________________ ______________________

Please do not reply to this e-mail. Mail sent to this address will not
be answered.

************************************************** *********************

Your original request is below:

--------

[my info removed]

Topics

Message: No, I was referring to when I vote on the ebay reviews and
guides. You know?


Previous Message Follows:
-------------------------


Dear [my info removed],

Thank you for writing eBay in regard to your concern regarding votes.

I sincerely apologize for the delay in responding to your email.

I have reviewed your email. Unfortunately, I wasn't able to determine
the exact problem that you experienced, based on the information
provided.

We'd be happy to help you, but we need more information about your
situation. Would you please send us a detailed explanation of your
problem and how we can help you? You might want to include the User ID
and Item number of the member and listing that you're reporting.

If you are referring tot he feedback then please send us the item
number
for which you wish to leave a feedback.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Chuck L.

eBay Customer Support
_____________________________________________

Original Message Follows:
-------------------------

[my info removed]

Home > Help Topics > Specialty Sites and Services > Reviews &
Guides > What are Reviews & Guides? > What are reviews & guides?
Message: I asked you this two weeks ago and you never answered!
What's with how the voting system works on voting on guides? First, it
doesn't tell me if I've voted or not. It just says vote is going
through
in ## hours and a lot of times the vote doesn't go through. If I want
to
change my vote, what then -- it doesn't even tell me if I've voted or
not?

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  #2  
Old 02-01-2008
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Thumbs down

I replied to ebay quoting it all and said "Wow talk about ebay not reading anything I write them..."


eBay wrote back saying:

Quote:

Thank you for writing eBay in regard to the problem you facing with
PayPal.

I am glad to help you in this matter. Please accept my apology for the
delay in responding to your email.

In this case PayPal will be able to assist you further in a better way
by providing you the necessary information and clarification.

Unfortunately we are not able to respond to your query regarding PayPal.
However, I have forwarded your email on to PayPal Customer Service and
they will respond to you as soon as possible.

Why can I not respond to your query?

Although PayPal is owned by eBay, they operate their own customer
support. Thus I do not have access to your PayPal records.

How can you contact PayPal directly?

You can contact PayPal Customer Service via email. Here's how:

- To send an email to PayPal, click on the "Help" link at the top of the
PayPal homepage:

http://www.paypal.com/ewf/f=default

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Sascha F.

eBay Customer Support
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  #3  
Old 02-02-2008
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yeah they are either really retarded or its all automated.
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  #4  
Old 02-02-2008
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Default Proof ebay never reads emails ever

Quote:
Originally Posted by ivegotinfo View Post
yeah they are either really retarded or its all automated.
So now you have worked out that they operate a retarded automated
system. Not just ebay, it is a general practice of BIG companies to answer
with nearly everything but the answer you want.
They try [to pretend] they care and are giving you service.
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  #5  
Old 02-03-2008
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Default I thout so,...

When I was booted the first time ,I sent them countless Emails ,PMs with the same canned response.
That does prove it..

EB
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  #6  
Old 02-03-2008
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Jonas...You're VERY BRAVE... Every time I have contacted them, shortly thereafter--acct gone!
I NEVER contact them anymore.. )
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  #7  
Old 02-03-2008
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Default Proof ebay never reads emails ever

Quote:
Originally Posted by ebayhateluv View Post
Jonas...You're VERY BRAVE... Every time I have contacted them, shortly thereafter--acct gone!
I NEVER contact them anymore.. )
When you make repeated attempts to cnct them, it does seem they flag
the acct, and wait to get you again.
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  #8  
Old 02-04-2008
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Well this account is a bit old. I also have never encountered the revise your item and instant suspension event. However, I sorta take it slow when the account is new. Anyway, I don't know what causes all the weird suspensions myself.
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  #9  
Old 02-16-2012
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are you saying ebay never checks the emails? even if there is damaging info? linking info?
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  #10  
Old 02-16-2012
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lol.. Look at chevyman. Scramblin for answers on different posts. ha. just messin with you

dont think its a problem. Even if it was though. what can you do.
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  #11  
Old 02-16-2012
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uh oh..kingray is stalking me! lol
i can't help it. i like getting as much info and covering all the angles i can.
i am curious...if anyone did get suspended on ebay due to an email containing linking information?
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  #12  
Old 02-17-2012
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Im still 100% sure that when I was learning eBay and I was selling vero, that an email I sent to one of my customers got me banned for sure! It was so unlucky if this wasnt the case
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  #13  
Old 02-17-2012
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Quote:
Originally Posted by 2000chevyman View Post
are you saying ebay never checks the emails? even if there is damaging info? linking info?
Thread was started in 2008

Matters have changed since

Take it as a given they have the ability to check messages.

And try to check dates of threads
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  #14  
Old 02-17-2012
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Things have changed.

They do read emails if the account is being looked at or a buyer draws attention to your account.
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  #15  
Old 02-17-2012
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this a great chance to update this matter..sine its 2012.
since things have changed, maybe we cansee if fellow members had an exprience in this dept.since 2008

also, my experience on these specific forums says to always search first before i put in a new question.
i did that.
all i did was reply to it. im sure many will reply to it now,since matters have changed.
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  #16  
Old 02-17-2012
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my best options is to fight it and deny the information in email, should ebay everlook into it. which at the moment, they are not.

the email was sent by a buyer. i can always say 'i have no idea what that info is' play dumb.
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