Please advise- I have problem with buyer telling that the item is ⊗⊗⊗⊗!!!

[geodar]

Hi.I am new in this forum,but please do not ignore me and advise me what to do.
So...
I sold an item in ebay, but when receiveing it, the buyer send me a message that according to him it is ⊗⊗⊗⊗. I answer him, that I have it as a present and can not tell for sure is it 100 % genuine. But he wanted to return it.
I gave him 2 solutions- to return it or to send him a part refund. After 10 days he is writing me that he decided it to return it.
But I told him that it is no possible anymore......it pasts so many days, i can not be sure what is the condition of the item. And now he opens the case against me and my paypal account is with negative balance.
So what to do now? By the way now I am sure that the item is an original.
But if ebay decide the case in his favour, as far as i know they will take the money from my card. I don't want this to happen. Is there a posibility to close my ppl account or to remove the info for my bank accounts from there?
Please please advise and help me....
Will be very gratefull...

[fdafdafda]

If the buyer returns the product and provides a tracking number to ebay or paypal, then that money is gone forever. In my experience it doesn't matter what my return policy is--they have 45 days to open a case.

[cherrqell]

Originally Posted by geodar

Hi.I am new in this forum,but please do not ignore me and advise me what to do.
So...
I sold an item in ebay, but when receiveing it, the buyer send me a message that according to him it is ⊗⊗⊗⊗. I answer him, that I have it as a present and can not tell for sure is it 100 % genuine. But he wanted to return it.
I gave him 2 solutions- to return it or to send him a part refund. After 10 days he is writing me that he decided it to return it.
But I told him that it is no possible anymore......it pasts so many days, i can not be sure what is the condition of the item. And now he opens the case against me and my paypal account is with negative balance.
So what to do now? By the way now I am sure that the item is an original.
But if ebay decide the case in his favour, as far as i know they will take the money from my card. I don't want this to happen. Is there a posibility to close my ppl account or to remove the info for my bank accounts from there?
Please please advise and help me....
Will be very gratefull...

accept the return, refund upon reciept, and relist the item. End of story.

[kangaroosir]

its better off to get it back and refund his money otherwise ebay curse would apply on your account

[GreenBean]

Originally Posted by geodar

Hi.I am new in this forum,but please do not ignore me and advise me what to do.
So...
I sold an item in ebay, but when receiveing it, the buyer send me a message that according to him it is ⊗⊗⊗⊗. I answer him, that I have it as a present and can not tell for sure is it 100 % genuine. But he wanted to return it.

My advice!!! Dont sell items that you can not be sure are real, authentic or whatever you want to call them.
Dont tell tales here either. I really do not think it was a present. I think you just said that to try us out too. Tell us what the item is if you expect to get good help.
If you have a buyer unhappy about something they got sold, then you should not play with them. Fix that which is wrong as soon as you can.

[kangaroosir]

my friend gift it me patek philippe watch i will try to sell it on ebay next week

[GreenBean]

Originally Posted by kangaroosir

my friend gift it me patek philippe watch i will try to sell it on ebay next week

You might have trouble with that watch on your very new account. Did you know that? You have to be careful how you make the listing.

Can you go to the subscribers are and make a thread about this? You will get more help, kangaroo

[HurricaneHuntr]

1st rule of ebay

Offer a full refund if someone wants to return an item ,if they want shipping Offer it too. Not worth a negative feedback in the grand scheme

If someone leaves a negative before contacting you, kindly write them and ask if a full refund and they keep the item, would be sufficient for them to remove the feedback.. believe it or not, most people will accept. i'm at about a 75% success rate

[aking]

You guys are all right BUT she needs to specify a return policy in her listing. If it is 3 days, then its the buyers responsibility to get back to the seller within that timeframe and inquire about a refund. No matter if the item is real or ====.

This happened to me once. I sold an item and the buyer comes back 15 days later saying they want a refund. I laughed, yea right. My policy is 3 days. They opened a case with ebay and I won which I should. How can you expect to return something after 15 days? Electronics maybe yea but clothing is s different story. I know the buyer wore the item once and was finished with it and wants a return. I dont rent items, I sell them and that's what i stated in my case response! LoL

[123]

Originally Posted by aking

You guys are all right BUT she needs to specify a return policy in her listing. If it is 3 days, then its the buyers responsibility to get back to the seller within that timeframe and inquire about a refund. No matter if the item is real or ====.

This happened to me once. I sold an item and the buyer comes back 15 days later saying they want a refund. I laughed, yea right. My policy is 3 days. They opened a case with ebay and I won which I should. How can you expect to return something after 15 days? Electronics maybe yea but clothing is s different story. I know the buyer wore the item once and was finished with it and wants a return. I dont rent items, I sell them and that's what i stated in my case response! LoL

In most occasions you won't win maybe for clothing there a bit more lenient. But in most occasions seller can put whatever they want in there listing "Returns must be requested within 24 hours of receiving." But PayPal won't care, buyer can request refund 30 days later and you still will lose the claim. I've had plenty of experience with this kind of stuff when i first started selling on ebay.

[oompaloompa]

Originally Posted by aking

You guys are all right BUT she needs to specify a return policy in her listing. If it is 3 days, then its the buyers responsibility to get back to the seller within that timeframe and inquire about a refund. No matter if the item is real or ====.

This happened to me once. I sold an item and the buyer comes back 15 days later saying they want a refund. I laughed, yea right. My policy is 3 days. They opened a case with ebay and I won which I should. How can you expect to return something after 15 days? Electronics maybe yea but clothing is s different story. I know the buyer wore the item once and was finished with it and wants a return. I dont rent items, I sell them and that's what i stated in my case response! LoL

thats interesting, on some of my listings I always stipulate returns must be with a certain time, but I never expected paypal or ebay ever listen to that, seriously?? ok I will try it next time, just out of curiousity...my default is to refund due to wanting buyer to be happy and not getting neg.