buyer left good feedback and now want refund

[kenshin03]

Hello

A buyer left me a good feedback two weeks ago and now he is telling me he think the item is not as good as it seems 2 weeks ago and he want to open a case for a refund. I think there is a trick on this and want your opinion on how to manage this case. In my auctions you have 3 days to issue a return but it has been 2 weeks and he left me good feedback, by the way the item in question is a iphone cover so....... What do you think I should do?

[GreenBean]

A trick for a iphone cover that cost very little? Gimme me a break.

If as it is likely the cover is not the real item, then refund at once.

That way you keep the feedback & dont have ebay/paypal looking at your account.

Put it down to the cost of doing business.

here's another hint. If the items are not 'real', find a better supplier

[kenshin03]

Originally Posted by GreenBean™

A trick for a iphone cover that cost very little? Gimme me a break.

If as it is likely the cover is not the real item, then refund at once.

That way you keep the feedback & dont have ebay/paypal looking at your account.

Put it down to the cost of doing business.

here's another hint. If the items are not 'real', find a better supplier

It is an inexpensive cover so I guess is the real item. What is suspicious here is that he left me good feedback and then 2 weeks later he is asking me for a refund. Can he get a refund even if he left me good feedback?

[WasTopRatedThenBanned]

Block the buyer from buying from you again.

I think there is nothing he can do. He left feedback, its been 2 weeks, respond back to him and tell him you are not walmart.

However, if the item is cheap, i mean $1-$2 ???? I would send him 5 covers for the hell of it.

[fdafdafda]

I'm not sure if this is universal across all countries but in the USA even buyers that leave good feedback can open an ebay buyer's protection claim and also a dispute in paypal as long as the transaction is less than 45 days old.

I lost my powerseller status because I had 4 ebay cases opened against me. I'd just refund the buyer and be done with it. If it is an expensive item, then push to have them return it first.

[turbo]

Hi there

You need to decide for yourselg what is more important. The loss of a low cost item, or perhaps ebay snooping round your account etc...

Personally I would just let it go. As Greeb Bean said, its the cost of doing business im afraid :(

[holymoly]

Yeah, take the hit...no need to worry bout ebay snoopin.

[kenshin03]

ok

Thank you for your advice I will do just that.

[GreenBean]

Originally Posted by turbo

Hi there

You need to decide for yourselg what is more important. The loss of a low cost item, or perhaps ebay snooping round your account etc...

Personally I would just let it go. As Greeb Bean said, its the cost of doing business im afraid :(

GreeNBean agrees

[cardfelon]

To answeer your question a buyer can still file a Buyer Protection Claim for item even though they have already posted postive feedback.