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ebay open dispute, article in USA customs
 

Hello, I am enrolled in aspkin since November 2010 and I read every day but never had any problems.
Thank you all for the work they are doing.

I have an issue to tell.
I sent a package from Spain to the United States on March 6 and March 10 from the office of the United States.

Today the buyer has opened a case on ebay for items not received though in many cases I have advised the problem with customs in use.

I was already anticipating this situation, had verified paypal account and now when the email from ebay law of the case open I saw the wolf ears. I immediately went to paypal and able to close the account altogether.

Not what will happen with ebay ebay do you think that I could permanently close the account because they may not return the money to the buyer?.

The article was sent by certified mail and I'm sure eventually receive, a matter of time, so I closed my paypal account so they could not return the money to the buyer because the end will have the money and the item.

Thanks for your answers, are doing a great job.

Quote:

The article was sent by certified mail and I'm sure eventually receive, a matter of time, so I closed my paypal account so they could not return the money to the buyer because the end will have the money and the item.

You sent it via certified mail with tracking so you have to provide the info and (worst comes worst) you call up Pa yp al to notify.

I don't like the idea of closing an account to block potential refund to buyer. Any one looking at your account will see this as a HUGE FLAG and your future stuff with the eb ay account looks bad.

I would not have done this. All the best.

I hope the buyer receives the item before yabe resolve the case.
If it were not so I had no choice but to create a singular account yabe steps Stealth.

WELCOME to the club hope to be.

We keep you informed

Buyer closed this case on Apr 11, 2011 because the buyer received the item.

Patience can work well sometimes - nice to hear.

Finally paypal sent me a survey, though, and definitely cancel the account.

Dear

We understand that one of your buyers recently opened a case on eBay's Resolution Center. As a valued PayPal customer, we would like to ask you to take a few minutes to answer questions regarding PayPal and your eBay case experience.

To respond to our survey, please click on the web address below. If that does not work, please cut and paste the entire web address into the address field of your browser.

NOTE: Please respond within five days. After 5 days, this invitation will expire.

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Sincerely,

PayPal Customer Support