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buyer trying to scam me. Please HELP!!!
 

I sold some boxers to a buyer in UK. he got the package and sent me a message as below. i'm sure he is trying hard to scam me either for money back or another pack of same items. this is obviously scamming! the items are packed in a plastic bag, if it were empty, how he can sign to accept it? what should i do?

"Hello,
I got the package but no contents this morning. I am sorry to say but there is a problem with the package I received from you. It seems that the package had been opened before arrival and the contents (boxer shorts) removed (stolen) before I had received them. I do not feel this is my responsibility as I hadn't taken receipt of them before they went missing, I would like a replacement set sent out to me please. I do not wish to escalate this further however if I need to do so then I will take it further with ebay and paypal to ensure I at least get my money back, I would however prefer to keep this transaction as originally intended and get the boxer shorts I wanted. Please let me know how you wish to proceed as soon as possible.
Many Thanks
Stuart"

i had that with a watch they said i sent an empty box, i sent another one!! felt sooo mad tho....any other advise incase this happens again would be great!!

sorry to hear this stu :mad2:

this is so so stupid:mad2:

put a claim in with the courier

royal mail has the weight on the reciept so can prove if empty box was sent

item was shipped via china post registered airmail,
then royal mail delivered to this guy. how can i put a claim with the royal mail?

can u let me know how can i do that?

can i report this buyer to ebay?

of course u can !!!!!!!!!!

i emailed the buyer to send me pictures of the package he got. the weight is cleared on the custom declaration form. as the item was packed in a plastic bag, not a box, he 100% would know if it were empty. but he signed to accept a plastic bag which is only around 20g.

technically if he signed for it and there is tracking then a non received dispute will be won by you.

or you can report him to ebay and send him another one.

you get these types of buyers, sometimes. Alternatively, you never know, his mailman might be wearing them as we speak....

if he does it alot to other sellers,they will ban his buyer account.

i've just reported him to ebay, i dont think im going to send him another one.

in one of the email he sent to me, he said he had this happen a couple of times and dont know why! obviously he does it a lot.

Actually I had something similar happen to me years ago. A friend from overseas sent me some PC software. When I opened the box, I was shocked to find a pair of toddler denim jeans and a photo of someone's child inside.

This kind of situation, you don't know who the crooked person is. If you are doing well and making lots of money on Eb ay and the shorts are not expensive, I would just send him another one and accept it as part of doing business and then block him.

If there's a custom declaration, you'll have a good chance of winning any claim your buyer will file. However, you should consider the cost of sending more boxers vs. the cost of a neg. feedback.

The buyer might be telling the truth. With all the austere measures in UK, it's conceivable that a postman on foot would need a lot more boxers. It's a easy score, since it says boxers right on the custom form. But stealing underwears, that's just low.

Just tell your buyer that you'll send him a new shipment and ask him not to leave you any feedback if he can't leave a pos. one. In the long run, you'll come out ahead.

he's already opened case and left neg feedback. what should I do? and he said the postman told him the package was cut by someone, but he still accepted it. it doesn't make sense! why he can't just decline it? it can easily tell if the bag were empty as the boxers were packed in a plastic bag.a pack of boxers are way heavier! if the boxers were packed in a box, he probably won't know it is empty until he opens it.

and on the customs declaration form, it says clothing.

if I'm sending him another set and same thing happened again,what should I do? since neg feedback has already been left, do u think he will remove it?

lol, it's a possibility thou :)

neg has already been left? ok then DO NOT send it to him unless he fills out a withdraw FIRST....

continuing with the mailman joke, maybe he had a bad curry the day before and needed some new boxers IMMEDIATELY...

yes, neg has already been left! i emailed back after i got the pics to ask him why he accepted the empty bag as he can easily feel the weight, he went to leave that right away and opened an ebay case. he said he cant just bear the loss,i have to compensate! but the actual weight and postage on the package prove that i sent out the boxers. he even told me that the mailman told him the package was cut but he still signed, really doesn't make any sense.

I get all that, but has he opened a case against you? if he hasnt, wait until he does and give all this weight evidence, I mean it still could go in his favour, as you may be required to refund and then claim again the insurance from the carrier (which of course you cant). However I think you stand a chance in a dispute, maybe he knows this and is taking a chance. In any case you have noting to gain by giving him another item or refund right now.

yes, he opened the ebay case already and claimed "item not as described", and he didn't ask for refund but a replacement. i dont think there is an option for me to upload evidence at ebay, i know i can do it as paypal if he opened over there.

here is this guy's comment at ebay

"I received the package this morning but unfortunately it would seem that the packaging had been tampered with and the contents missing. The item was supposedly recorded delivery and therefore I assumed insured. I am not saying that the seller didn't send the items but I am saying that in transit the package has obviously been tampered with and the contents either removed or lost. I contact the seller about the issue who asked me to send photos of the packaging that I received. I did this but the response I got was of accusations that I would have reason to make this up. I have no reason to do so and feel insulted that the seller would even begin to attempt to sully my name in such a way. I did not wish for it to have to come to this kind of situation but unfortunately it has and I would like some sort of acknowledgement that although not a common occurrence that on occasion items do get lost, damaged or tampered with. I do not feel it reasonable that I should have to be the one to bear the entire loss over this situation in fact as i was never in receipt of the items I purchased I do not feel responsible at all. "

I would consider it the buyer's responsibility to ask for insurance... Especially if they have had issues in the past with lost or incorrect packages (which is a rare occurrence for most people).

i think so!

it is not the buyers responsibility to ask for insurance, if they ask for it and you agree then you must provide it, but it is still down to the seller to claim on insurance and refund where applicable, here I just dont see how insurance would pay.

In any case this situation there was tracking right? most tracking incorporates some kind of insurance, I just dont see how seller can sucessfully claim on it. Contact ebay customer support, or even call them and tell them you issue, I dont know how they will vote in this case, I think it really works on tracking which you have provided, plus you will tell them the weight issues, I think you may be ok on this case. What is approx $ value?

ok, i will call ebay.thank you! i put $15 on there and marked as gift. the actual value is around $40

cant you ask him for a statement from the post man, he says he saw the package had been tampered with, a postman will tell the truth, i had something similar a while back someone returned a very expensive item to me when i got the package it felt light so i asked the postman to wait while i opened it, it was empty but i had a witness to the fact and the buyer dropped her claim as soon as i informed her of this, so id ask for proof the postman was there, you'll know either way then

thank you!just left a msg at the case to ask him to get statement from postman,i will see what he will react on this. from what i see, he's never wanted to contact royal mail for this issue but threatened me to resend.

Did you drop ship these?

If you did, why did you not go back to the distributor?

I'm aksing because your flag is CANADA but you say China post sent the items.

You need to tell more info for better help :peace:

And anyone answering should READ what gets posted :rolleyes:

Read POST 6. Advice given is way off.:doh:

this is a parcel to UK? the royal mail will not give a statement and ebay will not require buyer to get one! these cases are really automated and if looked at manually strict rules are used. tracking is key, or if the person says received, then you are ok generally, however if it goes to manual review, they wont be taking statements but the weight issue is important, however buyer is not saying you did not send the right quantity, he is saying it broke or slipped out, that now is down to ebay to decide on a manual review, they will either say you sent it and it got received, end of story or they will refund customer, they will not require you to send another package.

Why not hold the advice until the OP says wether this was drop-shipped or not dropped shipped.

If it has been dropped shipped then she's damaged her account unneccessarily, no?:croc:

my advice has differed as new info keep coming thru! agreed, I was wondering that, canada flag and china postage, ebay doesnt like dropshippers, you may unecessarily get their attention.....

this is a kind of dropshipping, i have a friend in china who is supplier and he is sending the packages for me. i personally have seen the boxers as he mailed me couple of samples. i've just asked him couple of days ago to take pictures of every outgoing packages before sending them out just in case something happens.

since op said i may get unecessary attention from ebay, so i think i won't call ebay. i post all the info at ebay including the weight fact to let them do a review on this.

besides, in the latest msg from the buyer, he said "I noticed on the package it states that it maybe open by customs so maybe it happened there but there is no indication of any one trying to reseal it." this guy just has no common sense, if the customs want to open it to check, they will for sure reseal it then pass it to the post office.
so i think he is taking advantage of this.

buyer escalated the case to ebay, i have 72hrs to issue refund if i want. should i refund him to end this or wait ebay to review it?

Wait for eBay to decide, you have nothing further to lose.

but will i get eb ay unnecessary attention on my dropshipping as eb ay doesn't like dropshipping？

Refund and move on!

Yeah that's all you can do,and those kind of customers give sellers like us a bad name.

Yeah just give him his $$$ back and stop stressing about it, block him, report him and move on.

----You get them from China, your cost can't be that high.

You should have refunded him before he opened a dispute :doh:

You cannot win this - it's all about damage limitation - don't risk your account for $40. It will cost you a lot more than that if you do.

Refund

Job Done!! ...:amen:

thanks guys! appreciate your advice.

Check this out:

I was high on pain pills one day. I was selling big time as well. I sold a guy a Nintendo Ds Lite. I sent him the Nintendo Ds Box without the Nintendo Ds. OMG i was so embarrassed. Next thing i know i got 2 cases open. I counted inventory and noticed the error. I called the buyer and talked to him ear to ear and let him know how sorry i was for the mistake. he believed me and i sent him what he ordered.