smithg57 | 04-29-2011 12:34 AM | What do you suggest I do As a new member of this forum, I would really appreciate your advice on how to handle this buyer. About a month ago I sold this Europe Garmin navigation maps. Item was listed as used (which was) and money back was offered for 7 days from the date the item was received. Buyer left positive feedback after receiving the item. Today, I received an email from the buyer asking for a full refund and claiming the item did not work and that the card was a blank card. I know the card worked fine for me in Europe. What do you suggest I do here? As I said buyer has already left positive feedback. I imagine if I refuse to issue a refund, he will open a claim with e bay/pay pal. Do you think e bay/pay pal can decide for the buyer (given that transaction is less than 45 days old). By the way this a relatively new stealth account.
Thanks in advance for sharing your experience/opinion with me, |