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I need help
 

Okay so this buyer sent me a message saying his item didnt work. I said fine ship it back and i will refund you. Thank you. He then replied saying i have sold items before too. You have to refund me first then i will ship it back.


What do i do?

IMO

Just refund the buyer back its not worth it to risk a neg feedback

If he really will not budge, you could offer a partial refund and tell hime you will refund the rest as soon as the item arrives back. Only if it is an expensive item, if it is cheap, just refund and tell them to keep it.

While I don't like these questions "What do I do" (since that's a q about business and I ain't paid for that ha) - I will let you know that eb ay and pa yp al's policy tends to be return for refund so explain that to him.

Now if you selling crapola or obvious ⊗⊗⊗⊗, you might be trouble. What did you sell?

Hi - there are a set of equations that I use in order to determine whether or not I should refund a buyer. Here are the variables:

A = the buyer is a scammer
B = the item was a low cost item
C = the item was a high value item
D = how important is your ebay account to you
E = how important is you feedback to you
F = refund the buyer
G = fight the buyer
H = eBay suspension or red flag on stealth account

Here are the equations:

A = F/G (to the power of B/C)
D = F
G = H

Lol, I gave up trying to justify my equations and I just re-read that and though 'what a pile of shiiiiiiite' - but it made me laugh so I left it in.

Seriously...ahem...choose your fights. If the eBay account is important to you then do all you can to avoid a dispute and accept the fact that this is all part of the platform on which we choose to sell. If it's less than a few quid/dollars then just refund them and let them keep it. Otherwise, suck it up, refund and make sure they're happy :pop2:

I would say that if you can stand the cost then just refund him, I get it all the time - item didn't arrive, I send a replacement with the caviat "I appreciate that sometimes things go missing in the post but for 2 to go missing" ahem.

If it is an expensive item you could flag it up to ebay first so that at least it goes on record, maybe ask ebay the same question that you've asked on here asking ebay for their advice - use live chat, they will then send you a transcript of the conversation and then if your buyer does leave you neg fb you could then go back to ebay and ask them again for their advice on how to request fb change. Bit long winded I know but I guess this is the kind of action that a new or newish ebay member would do. Even though I know my way around ebay like my backyard I now have to think like a newbie. Hope it helps :amen:

usually ebay will remove negative feedback if he doesnt return the item with tracking. I really dont know its your call.