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No More eBay Chat Box !??! ( Live Chat )
 

I just received a violation that I was going to talk to an ebay rep about via the chat box and I cannot find it anywhere! It ONLY gives me the info to call on the webpage. I cant find the option on the 2 other accounts I checked.



Not good. not good at all. Is it done for?

Do you guys mind taking a look at your accounts to see if you have the option to chat with a rep if you wanted to?

Thank you Shady, Im gonna jump on the account and try that. Ah I hope it works I have done this tons of times before and know where the link is but it is really gone from my account!

Sorry if I scared anyone!

Nice easy info link there.

I just tried the link and it says its not available right now which is weird... :( Hopefully it works for me later!

Not likely, eBay's chatbox has not been working for several weeks in the U.S.

Dangerous words 'chat box' :boink:

Why's that 'GB'?
:pop2:

Yeah, thought Live Chat had not been working recently. Oh well.

Ebay live chat is gone in the us!

Since when has it been gone? I was just using the chat today with eBay rep. :) It's not

easy to connect to a rep, but if you search for the right keywords you will be able to

connect.

I have gone through all the links in ebay customer support page and the only thing it gives me is phone call. Can you give me which keywords to search for?

Okay I got it within 5 seconds of going onto eBay...

Heres what to do:

Go onto ebay...
Don't sign in...
Click on top right 'Contact Us'
Then select 'I'm A Guest'

You are then shown three options 'Buying' - 'Selling' - 'My Account'
Hover your mouse over 'My Account' and then click on sub tab 'Registering An eBay Account'

a new page will load, then on the bottom right you get the three following options:
- call us
- chat with us
- email us

click on chat with us...

THERE ISNT EVEN A WAITING PERIOD ANYMORE - straight onto a rep :)

regards

Lol, there is no waiting period since almost nobody can find it that easy like before.

well there it is ;)
and they will ask you your details when you sign in... if you dont want to talk about one of your accounts, just say I do not have one yet...
then they continue to talk :)

Very Good! --- Thank YOU!

Here's a link I found for live chat says it's open from 10 pm to 5 am for the "suspicious account activity" and "item not recieved" options, haven't tried it yet though.

http://pages.ebay.com/help/contact_u...orization.html

^^^

Nope, that one doesn't work...just tried it. I am on the Pacific Coast and it is just 8pm now.

It's not 10 pm yet gotta wait till then to find out if it works or not.

We’re sorry, but chat isn’t available right now.

Representatives are available from 5AM to 10PM Pacific Time, 7 days a week.

That's what it says on the lower options but the top 2 options, mentioned above says this:

For the best service during our normal business hours, please call us. Chat is available between the hours of 10:00 PM and 5:00 AM Pacific Time, when our phone lines are closed.

chat was useless anyway. the ebay reps were not helpful

^ Most of the time they seem robotic as well, but they can be useful in many situations. Can depend on the rep as well.

Great topic !

yes great thread. sticky???

or just goto google search for " EBAY LIVE CHAT " click on the link and you will connect to the chat representative