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  #1  
Old 06-08-2011
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Default No More eBay Chat Box !??! ( Live Chat )

I just received a violation that I was going to talk to an ebay rep about via the chat box and I cannot find it anywhere! It ONLY gives me the info to call on the webpage. I cant find the option on the 2 other accounts I checked.



Not good. not good at all. Is it done for?

Do you guys mind taking a look at your accounts to see if you have the option to chat with a rep if you wanted to?
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  #2  
Old 06-08-2011
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https://cschatlb-na.corp.ebay.com/chat.asp?profile=15
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  #3  
Old 06-08-2011
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Thank you Shady, Im gonna jump on the account and try that. Ah I hope it works I have done this tons of times before and know where the link is but it is really gone from my account!

Sorry if I scared anyone!
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  #4  
Old 06-08-2011
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Nice easy info link there.
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  #5  
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I just tried the link and it says its not available right now which is weird... :( Hopefully it works for me later!
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Old 06-08-2011
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Quote:
Originally Posted by bballaw1 View Post
Hopefully it works for me later!
Not likely, eBay's chatbox has not been working for several weeks in the U.S.
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  #7  
Old 06-08-2011
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Dangerous words 'chat box'
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Why's that 'GB'?
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Old 06-08-2011
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Yeah, thought Live Chat had not been working recently. Oh well.
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Old 06-08-2011
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Ebay live chat is gone in the us!
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  #11  
Old 06-08-2011
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Since when has it been gone? I was just using the chat today with eBay rep. It's not

easy to connect to a rep, but if you search for the right keywords you will be able to

connect.
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  #12  
Old 06-08-2011
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I have gone through all the links in ebay customer support page and the only thing it gives me is phone call. Can you give me which keywords to search for?
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  #13  
Old 06-08-2011
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Okay I got it within 5 seconds of going onto eBay...

Heres what to do:

Go onto ebay...
Don't sign in...
Click on top right 'Contact Us'
Then select 'I'm A Guest'

You are then shown three options 'Buying' - 'Selling' - 'My Account'
Hover your mouse over 'My Account' and then click on sub tab 'Registering An eBay Account'

a new page will load, then on the bottom right you get the three following options:
- call us
- chat with us
- email us

click on chat with us...

THERE ISNT EVEN A WAITING PERIOD ANYMORE - straight onto a rep

regards
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  #14  
Old 06-08-2011
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Lol, there is no waiting period since almost nobody can find it that easy like before.
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  #15  
Old 06-08-2011
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well there it is
and they will ask you your details when you sign in... if you dont want to talk about one of your accounts, just say I do not have one yet...
then they continue to talk
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  #16  
Old 06-08-2011
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Quote:
Originally Posted by iLOVEmoney View Post
Okay I got it within 5 seconds of going onto eBay... Heres what to do:
Very Good! --- Thank YOU!
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  #17  
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Here's a link I found for live chat says it's open from 10 pm to 5 am for the "suspicious account activity" and "item not recieved" options, haven't tried it yet though.

http://pages.ebay.com/help/contact_u...orization.html

Last edited by jbluntz; 06-08-2011 at 09:46 PM.
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  #18  
Old 06-08-2011
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^^^

Nope, that one doesn't work...just tried it. I am on the Pacific Coast and it is just 8pm now.
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  #19  
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It's not 10 pm yet gotta wait till then to find out if it works or not.
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  #20  
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We’re sorry, but chat isn’t available right now.

Representatives are available from 5AM to 10PM Pacific Time, 7 days a week.
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  #21  
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That's what it says on the lower options but the top 2 options, mentioned above says this:

For the best service during our normal business hours, please call us. Chat is available between the hours of 10:00 PM and 5:00 AM Pacific Time, when our phone lines are closed.
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  #22  
Old 06-13-2011
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chat was useless anyway. the ebay reps were not helpful
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